Years ago I lived in Eastbourne and it was always my wish to stay at the Grand, well I got my wish! We arrived on Saturday pm and was courtesly greeted by the staff and shown to our room, which was slightly dated, but still comfortable. We had a lovely evening meal in the restaurant which was late into the night and so we were looking forward to a lay in in the morning. How wrong we were. Our phone went at 7.30am promptly followed by room service staff banging on our bedroom door with someone else's early morning fresh milk, slight apologies here. Breakfast is somewhat confusing; my husband and I went into breakfast together but he had to go to the car to collect something, the waitress promptly took the menu of the table so my husband wasn't to get a choice of freshly cooked or buffet. On checking out, there was a piece of jewellery which I was interested in purchasing but they were too busy to deal with my request. The check out was so rushed,at least in a Premier Lodge, when you have a complaint they listen. The receptionist at the Grand gave us glib apologies.
My husband and I emailed the manager about the dis-satisfactory service and we still are awaiting a response, but won't hold my breath! I was going to return during the year to give them a second chance but....
- Official Description (provided by the hotel):
- England's only five-star seaside hotel, The Grand in Eastbourne is one of the UK's most magnificent hotels. Variously described as a 'White Palace' and 'Wedding Cake', the majestic landmark property occupies a prime spot on the town's seafront with panoramic views along the coast and towards the cliffs at Beachy Head.Facilities include 152 beautiful bedrooms, many with stunning sea views. 2 Award winning Restaurants. Indoor and outdoor heated swimming pools, fully equipped Gymnasium and 8 beauty rooms. ... more less
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- Also Known As:
- Eastbourne Grand Hotel