We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Perfection!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Grand Hotel Eastbourne
Ranked #7 of 41 Hotels in Eastbourne
Certificate of Excellence
Eastbourne, United Kingdom
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Perfection!”
Reviewed 14 January 2014

We decided to enjoy the delights of the Mirabelle Restaurant at the Grand Hotel on New Year's Eve for a lunch treat this year, with a family couple, and we were not disappointed. From the moment we arrived, with the car whisked away, we were so cared for, even to the extent of alternative menu suggestions for our strict vegetarian friends. The staff were delightful and very professional without being too intrusive and just enough wit and banter to enhance the occasion. The three course lunch was perfectly adequate, preceded by G & T, and washed down with a lovely wine. We took coffee and petits fours in the lounge where the hoards were arriving for NYE and we felt quite smug that we were already satisfied. The car magically appeared and we had an enjoyable family New Year's Eve in the comfort of our home. Well done Jonathan and staff for making our day !

Room Tip: Not applicable
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Christopher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,504 reviews from our community

Traveller rating
    865
    347
    188
    71
    33
See reviews for
372
726
41
60
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (420)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Hastings, United Kingdom
1 review
Reviewed 11 January 2014 via mobile

We got married here on 9th November 2013 and our day couldn't have been any more perfect. I as the Bride stayed the night before and the minute I arrived on the Friday I was made to feel like the most important person at the hotel.
The day itself could not have gone better and we cannot thank all the brilliant staff enough. Our wedding planner was Claire Funnell and she was so brilliant from the day we booked the venue 2 years in advance to the wedding day itself. She was there every step of the way to help with my planning and answer my many questions. I managed not to be a stressed Bride throughout my 2 years of wedding planning and this was down to Claire making me feel relaxed and at ease knowing my wedding day was in her hands.
I must also thank Elliot who was absolutely wonderful on our wedding day. He was there the whole day making sure everything ran smoothly. He was even there the next morning to greet us at breakfast which really added the personal touch.
We had lots of our guests commenting on what a stunning venue it was and how wonderful the day was, we especially had lots of comments on the delicious lamb. Compliments to the chefs for a perfect wedding breakfast.
I would be quick to recommend The Grand Hotel to anyone looking for a beautiful wedding venue that appears to bride itself on it's wonderful attention to detail. We will be back for visits to relive the memories of our amazing day.


Stayed November 2013
Helpful?
Thank Daisy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatwick
Level Contributor
115 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 10 January 2014

I am sure the afternoon tea at the Grand is always of a high standard but we were lucky enough to take tea on one of the few occasions when they have a Palm Court group playing throughout tea. No surprises that the quality of sandwiches, cakes and scones were very high.

Room Tip: Sorry we didn't stay overnight and you should ignore our grading for 'sleep quality' as...
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank VirginAgent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridgeshire, United Kingdom
Level Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 9 January 2014

We were invited to join friends who have an apartment in Eastbourne to celebrate New Year's Eve. Prior to the stay I have extensive contact with the hotel's reservation department about the various room/suite types. Our friends had booked the Mirabelle Package which included dinner in Mirabelle and vintage champagne. I felt the package was quite expensive, and unlike other hotels that offer you a discount on the room if you stay over the Grand add a surcharge as it is New Year.

In the end we chose a suite, which had a large lounge and four-poster bed, and a good size bathroom. The room overall was very clean and had some nice touches such as a decanter if sherry and small Christmas tree. The decor of the room was quite dated and the floorboards were showing through the very tired carpet, and the room felt in need of a good decorate and refresh. The bathroom was spacious but a little old fashioned with the dark wood and brass accessories.

We did not enjoy our dinner on New Year's Eve and found the arrangements some what complicated and not that well organised. The food was not very inspiring and was grossly overpriced for what we had, and the entire menu did not flow well, and we found the service to be somewhat hit or miss.

After dinner we were directed to go and sit in the great hall where coffee was served with some horrible, mushy petit fours. The atmosphere was very strange with people just sat round in what felt like a waiting room, not mixing with the other guests, unless you went to either of the two rooms were dancing was possible. However, as you had not been part of the party, you felt a bit like a gate crasher at someone else's party. The music from the band in the Garden Restaurant was in my opinion very amateurish and was more akin to a rowdy wedding than a refined New Year's Eve celebration. New Year came and went and well that was that.

The rest of the stay was a lot better and the New Year's Day buffet was excellent and very well stocked, and staff were very attentive. We had dinner that evening which again was very enjoyable as was the service.

Therefore overall we enjoyed our stay but would not recommend the New Year's package as we felt it was overpriced for what it was - a very average meal, two glasses of 'vintage' champagne - which had a very strange taste - some amateurish entertainment, and a bed for the night.

However, I believe that the Grand really does try to be an excellent hotel, and whilst not all staff were well trained, many of the staff were very kind and attentive. I understand the hotel is commencing a refurbishment of some of its rooms and in the Spring will start a redecoration of its facade and I am sure this will add to the overall experience.

Room Tip: Ask for a refurbished room, some if which have balconies or if your budget allows try a suite.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Piers G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfriston, United Kingdom
1 review
Reviewed 8 January 2014

What can one say about The Grand except the following:-

Friendly, courteous and efficient service always from the moment one is greeted by the doormen.
Good food, served beautifully by happy staff.
Comfortable and very clean bedrooms and bathrooms.
Pure comfort in the welcoming lounges and bar. Bliss!

P.S. We have visited and stayed many times, the last being a few days ago when we enjoyed the Grand's full afternoon tea with friends - excellent.

Room Tip: Book a sea facing room if you can.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidstone, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 January 2014

If you have not yet experienced the Grand's New Year celebration package, put it on your 'to do' list and start saving for it now. It's fairly expensive but well worth the asking price - in fact cheaper than spending new year in a run-of-the-mill hotel in Paris or Brussells via Eurostar.
We arrived at the Grand on 30th Dec in time for tea, pastries and music, followed later by a champagne reception and dinner, breakfast on new year's eve and the celebration bash in the evening with dinner, live music, dancing and champagne at midnight. The Garden restaurant (and the rest of the hotel) was beautifully decorated for the occasion with great atmosphere. A leisurely and wonderful brunch was provided on new year's day to complete the experience.
In our experience the rooms are well appointed and comfortable, plus at new year there are extra in-room goodies to enjoy. A nice touch for families is the entertainment for children. We have found the staff provide a highly professional service while at the same time showing kindness and consideration for guests. We have found that The Grand is one of those rare places where everything works as it should and, upon leaving, I must admit I start thinking of excuses to return.

Room Tip: You can see the sea reasonably easily from the rooms along the external side wings, although these r...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snewman159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 6 January 2014

Having been to the Grand Hotel for afternoon tea in April we loved the hotel and decided to book for New Years Eve and stay overnight. From the time we checked in until the time we left the team at the hotel were attentive, helpful and couldn't do enough for us. . We dined in the Devonshire Suite where the food was wonderful and saw the New Year in to the sound of the fabulous band. The wide choice of brunch the next day certainly cured our hangover from the night before. The overall package was great value for money and I have to say it was one of the best New Years I have had. We will definitely be booking for next year.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fran S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Eastbourne hotels
0.2 mi away
The View Hotel
The View Hotel
#3 of 41 in Eastbourne
2,775 reviews
0.4 mi away
Cavendish Hotel
Cavendish Hotel
#25 of 41 in Eastbourne
1,244 reviews
1.0 mi away
Best Western York House Hotel
Show Prices
Show Prices
Show Prices
0.1 mi away
BEST WESTERN Lansdowne Hotel
BEST WESTERN Lansdowne Hotel
#9 of 41 in Eastbourne
875 reviews
0.1 mi away
The Devonshire Park Hotel Eastbourne
0.3 mi away
Hydro Hotel Eastbourne
Hydro Hotel Eastbourne
#5 of 41 in Eastbourne
753 reviews
Show Prices
Show Prices
Show Prices

Been to The Grand Hotel Eastbourne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Grand Hotel Eastbourne

Property: The Grand Hotel Eastbourne
Address: King Edwards Parade, Eastbourne BN21 4EQ, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Eastbourne
#5 On the Beach Hotel in Eastbourne
#6 Family Hotel in Eastbourne
#6 Romantic Hotel in Eastbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Grand Hotel Eastbourne 5*
Number of rooms: 152
Official Description (provided by the hotel):
England's only five-star seaside hotel, The Grand in Eastbourne is one of the UK's most magnificent hotels. Variously described as a 'White Palace' and 'Wedding Cake', the majestic landmark property occupies a prime spot on the town's seafront with panoramic views along the coast and towards the cliffs at Beachy Head.Facilities include 152 beautiful bedrooms, many with stunning sea views. 2 Award winning Restaurants. Indoor and outdoor heated swimming pools, fully equipped Gymnasium and 8 beauty rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LateRooms, Expedia, TripOnline SA, Odigeo, Hotels.com, Superbreak UK, Priceline, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your The Grand Hotel Eastbourne reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Eastbourne Grand Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing