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“Very friendly yet professional”

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The Grand Hotel Eastbourne
Ranked #8 of 40 Hotels in Eastbourne
Certificate of Excellence
Reading, United Kingdom
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very friendly yet professional”
Reviewed 4 June 2014 via mobile

From the doorman to the receptionist to the bar staff and those in the restaurant everyone in this hotel smiles and says hello to you. They genuinely want you to have a good time here. The rooms are comfortable but lack one or two modern touches but that is not a problem. Great food too.

Stayed June 2014, travelled on business
Helpful?
Thank grahamjones_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (438)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
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  • German first
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English first
London, United Kingdom
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2014

This was a reunion weekend for a successful 4 week tour in America and Canada and it was important that it all went well and we continue partying together. The Grand delivered well ahead of our upper expectations. The rooms were good as was the food. Every member of staff was helpful and cheerful. Our final dinner in the Mirabelle Restaurant was of the highest order. We arranged the booking for 25 rooms and the dinners through Claire Funnell who was courteous, efficient and a delight. She also arranged for us to have exclusive use of a car parking area which was essential for our purpose. Big thanks and a high recommendation. To the extent that several participants intend returning on their own in the future

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank farraway3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 3 June 2014

Beautiful hotel is all I can say. We came here for a single evening (and the following day!) to conduct a pre-wedding photoshoot in the nearby Birling Gap and Beachy Head area. The staff were fabulous and were more than happy to let us use their facilities even after we checked out. The room was very large, clean and the toiletries provided were of a high quality (Molton Brown) if I had a gripe it was that a fridge was only available on request though the Hotel told us this is due the fact they offer a 24 hour concierge service.

Location was fabulous, out of the lobby and across the road and you're at the Beach (a nicer quieter part than near the pier) All in a all a very good hotel and pleasurable stay

Room Tip: Room 122 is a larger non sea view room
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kunal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walmer, United Kingdom
Level 6 Contributor
156 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 3 June 2014

Wow...this hotel lives up to it's name...'GRAND'. Unlike it's namesake in nearby Brighton this hotel has lost none of it's 'shine' and still retains it's Edwardian splendour. The staff could not do enough to make the guests feel comfortable and at home and the rooms, although not all have great views (mine was a car park) are of a very high standard, clean and very comfortable. We are already planning a return visit with friends in the next few months.

Room Tip: A suite would be the obvious best option, all with lovely sea views but, of course, at a premium. A...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simmo31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
75 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 2 June 2014

This hotel was great. We arrived and some parked the car for us and took our bags. Check in was very easy and nothing was too much trouble.

We walked through the main part of the hotel and saw the lounge and dining area which was lovely and classic. I know others have said it needs an update but the classic look was part of the charm.

We went to out room which was number 410. The main lift didn't go all the way to our room so make sure you say if you have accessibility needs. The location of the room was perfect as we had no neighbours and no one above us. It was lovely and quiet so I had a good nights sleep. The room itself was dated but with none of the classic charm of the hotel. Except for the Molton brown toiletries it didn't feel like a five star room. Nothing grand about it. The bed was a decent size and not too hard or soft.

The breakfast was good. There is a good variety although you can wait a while for toast which we did have to chase for on occasion. The cooked breakfast was done to perfection and there was such a big variety of juices. Again, the room was classic with nice touches such as fancy cutlery and china.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank essexkittycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludlow, United Kingdom
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 May 2014

My wife and I have just returned from our stay at this wonderful Hotel.

Our meal in the Garden restaurant was wonderful, service was great. We and our two friends were very impressed - full marks to the maitre'd and his staff for their help and attention. 5 Star most definitely.
We had a lovely spacious room with wonderful views of the sea and downs. Service was impeccable, warm and friendly but also very professional. It was lovely to be greeted by the doorman, Gary, as we drew up in the car, our cases taken to our room and the car parked for us; and Madeline on reception has always welcomed us warmly. Fabulous and much appreciated.

Room Tip: Junior suite with balcony and sea view is the best
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  • Stayed May 2014, travelled with friends
    • Location
    • Sleep Quality
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Helpful?
2 Thank Roger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 May 2014

The hotel overall is fabulous and the staff very smart and helpful, without being patronising. Food also very high quality and beautifully served.

I also booked a massage in the Spa and that was very relaxing.

However, the room we stayed in was dated, but the worst part of it was that the curtains were so old that the linings were torn from age. Also the bed was uncomfortable and squeaky. Not worth the room rate.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank S W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Hotel Eastbourne

Property: The Grand Hotel Eastbourne
Address: King Edwards Parade, Eastbourne BN21 4EQ, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Eastbourne
#3 Luxury Hotel in Eastbourne
#6 Family Hotel in Eastbourne
#6 Romantic Hotel in Eastbourne
#6 On the Beach Hotel in Eastbourne
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Grand Hotel Eastbourne 5*
Number of rooms: 152
Official Description (provided by the hotel):
England's only five-star seaside hotel, The Grand in Eastbourne is one of the UK's most magnificent hotels. Variously described as a 'White Palace' and 'Wedding Cake', the majestic landmark property occupies a prime spot on the town's seafront with panoramic views along the coast and towards the cliffs at Beachy Head.Facilities include 152 beautiful bedrooms, many with stunning sea views. 2 Award winning Restaurants. Indoor and outdoor heated swimming pools, fully equipped Gymnasium and 8 beauty rooms. ... more   less 
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Also Known As:
Eastbourne Grand Hotel

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