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“Poor service”

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The Grand Hotel Eastbourne
Ranked #7 of 40 Hotels in Eastbourne
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Poor service”
Reviewed 4 July 2014 via mobile

There is no 5 star standard At all bad attitude of the front dest staff ask for seafront view room end up in roof and water pipe view bad service of the reservation team waste of money.ugly room noise terrible

Stayed September 2013, travelled as a couple
Helpful?
5 Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (431)
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English first
Taunton
Level Contributor
140 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed 2 July 2014

This is a very nice hotel, lovely location but I rated it average in comparison to other 5 star hotels.Do not believe the write-up of others suggesting that this is mainly a hotel for older people. Wish it were as they still have some standards. Many young people abound, even those with horrible tattoos, dreadful sense of dress style and even worse eating habits. We stayed for 4 days. The weekend was chaotic parking wise; we fortunately had booked a parking space (£25 per day) otherwise parking would have been impossible.Food was mediocre and bad in the Mirabelle restaurant; think chicken, pork etc and very poorly presented and served.The Sunday lunch in the Garden restaurant was very average. Carved from a trolley by an inexperienced chef; Yorkshire pudding cold, roast potatoes greasy etc.No atmosphere in either restaurant, except for a good pianist. Breakfasts very basic and exactly the same each day.Our room an executive seaview room on the third floor was very basic with a very old fashioned bathroom. Weeds were growing in the gutters. The hotel has wonderful porters and reception staff but those elsewhere are mainly foreign and lack being able to communicate with guests adequately, which in turn does not add to any style or warmth.Rooms downstairs look nice but dare I say it a little dated.The hotel also needs a lick of paint outside.Not really 5 star and certainly not 5 star guests.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aart8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London United Kingdom
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 28 June 2014

When we arrived at hotel staff were very effient showed us to a room that was twice upgraded curtains and bedspread were old ragged did not like the room ask if we could see the room we booked it was the same but much smaller so decided to go backto the larger room opened all the curtains to get some light in the room, beds were very clean and dinner was excellent breakfast was the best ever afternoon tea. Was really good if you are expecting a 5star hotel with all modern trimming forget it if you are looking for 5 star service and food this hotel is for you I would love to go back

Room Tip: I think get a sea view
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastbourne, United Kingdom
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 26 June 2014

We celebrated a friend’s birthday with a girls’ afternoon tea at The Grand on 28th May. How delightful.

The sandwiches and cakes were tasty, the setting was lovely and the service attentive but not intrusive. We decided to treat ourselves to a glass of Prosecco too which made the occasion even more enjoyable!

We left two hours later content knowing we’d done justice to our treat and thoroughly enjoyed ourselves.

Not cheap but definitely worth the extra for the attention to detail.

  • Stayed May 2014, travelled with friends
    • Value
    • Service
Helpful?
Thank pandpflynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 June 2014

Entrance & public areas downstairs are fairly grand, felt that the rooms very dated in decor & not very grand at all, made use of the pool which was nice, unfortunately jacuzzi was out of order. The bar prices were expensive & so was the restaurant & wine, cannot complain about the food itself. Restaurant, although in a very large room was so hot & I had to step outside for a moment (being pregnant did not want to overheat or faint), the breakfast was very very good, although the hot food ordered from the menu unfortunately came out at different times for our party of 6. My overall view of this hotel is the dated rooms are overpriced, compared to The Grand at Brighton which was much more 'grand' & tastefully decorated & better value for money. I wouldn't stay at the Eastbourne Grand again.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lily-Lou-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 24 June 2014

Our initial expectations were certainly met upon arrival, the porters were excellent dealing with our car and luggage, Reception staff likewise dealt with our checking efficiently. We had arrived a little early and so had to wait 30 minutes for our room to be finished so went out onto the Terrace. Unfortunately no one appeared to be serving despite quite a few of the tables being occupied so we had to retreat inside to order. The decor was lovely but the head batman was, well just noisy! He was speaking far too loudly, so we heard all his gossip.
The hotel was at capacity as it was the finals of the tennis so the best room that we could get was one with a side sea view, despite that we did have a lovely view of the sea. But the room was disappointing. Although it was certainly big enough it had a very small double bed, barely bigger than a single. The bathroom could also do with a refit, carpet on the floor next to the toilet is never going to be hygienic and a plastic shower curtain??? Isn't this hotel supposed to be 5 star?
Breakfast was as you'd expect very busy but the staff coped well and we only had a brief wait for a table to be readied for us, the buffet, whilst not the best I've ever seen, was certainly good enough.
Would I return? Yes probably, the Receptionist suggested that she make a note under my name asking for a bigger bed next time, so I guess maybe I should.

Room Tip: Ask for a large double bed
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank okeydokey123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 June 2014 via mobile

We went for a few days while the Tennis tournament was on, and really enjoyed the stay. The service was excellent from taking the car on arrival through every aspect of the visit. The outdoor pool was lovely, and we enjoyed being so close to the sea. Our room was comfortable and spotless, and the surprise was a live band and dancing on Friday evening which was great fun. We hope to go back for a weekend a bit later this summer to enjoy the experience all over again.

Stayed June 2014, travelled as a couple
Helpful?
Thank Nick14541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Hotel Eastbourne

Property: The Grand Hotel Eastbourne
Address: King Edwards Parade, Eastbourne BN21 4EQ, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Eastbourne
#5 On the Beach Hotel in Eastbourne
#6 Family Hotel in Eastbourne
#6 Romantic Hotel in Eastbourne
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Grand Hotel Eastbourne 5*
Number of rooms: 152
Official Description (provided by the hotel):
England's only five-star seaside hotel, The Grand in Eastbourne is one of the UK's most magnificent hotels. Variously described as a 'White Palace' and 'Wedding Cake', the majestic landmark property occupies a prime spot on the town's seafront with panoramic views along the coast and towards the cliffs at Beachy Head.Facilities include 152 beautiful bedrooms, many with stunning sea views. 2 Award winning Restaurants. Indoor and outdoor heated swimming pools, fully equipped Gymnasium and 8 beauty rooms. ... more   less 
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Also Known As:
Eastbourne Grand Hotel

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