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“Treat yourselves to this experience!”

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The Grand Hotel Eastbourne
Ranked #7 of 40 Hotels in Eastbourne
Certificate of Excellence
Beijing, China
Level 5 Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Treat yourselves to this experience!”
Reviewed 31 July 2014

I took my mum their for a birthday treat and this is truly one to the loveliest places I have ever stayed. The building itself is very impressive, beautifully located at the far end of he beach away from too much traffic in front of a sweet parade. Once inside, expect classic furnishing and decorations that are very in keeping with the style of the building. The spa and outdoor pool are great and relaxing spaces- they are worth a visit even if you just want to do a spa day rather than stay in the hotel overnight. Afternoon was gorgeous, just try and book it in the grand hall so that you get the full atmosphere. Leaving the best till last is the service; from the moment we arrived and were greeted warmly at the door to the moment we were helped into a taxi after 2 days all of the staff were amazing. They helped with every detail of your stay- just ask and they will help! A fantastic stay, one that we will be repeating for many years to come I'm sure!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,569 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (435)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Royal Tunbridge Wells, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 July 2014

We booked here as a special treat for our Sons 5th birthday as we were going to Drusillas which is nearby. On arrival my 7 Year old was overwhelmed by having the car door opened for her and our bags collected. On Check in they gave my son an unexpected birthday card and both children received a goody bag which kept them well occupied, my son loved the baseball cap which was a great touch for a warm day. His angry birds one is almost redundant now! The Room was clean with a great view of the seafront. We went swimming in the indoor pool but there was an option to swim outside but the children preferred not to. The Changing rooms are a bit lacking the 5 star lustre, a bowl of cotton wool would be a simple improvement. The children were delivered warm milk and a cookie at a desired time. All the added touches for the children exceeded our expectations and would definitely recommend this hotel for a family seaside break. Just a shame we only stopped one night and didn't get chance to make use of the other kids activities available, the mini golf and the punch and Judy show.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharlene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 July 2014

A friend from Yorkshire, last seen some 20 years ago, was holidaying in the south and we arranged to meet in Eastbourne. Wishing to exchange our news over a leisurely lunch, much thought was given as to the venue. "Lunch at the Grand" about five years ago left another friend and I rather disappointed with a bland offering that any inexperienced cook could produce. "Friend from Yorkshire" felt it would be an experience just to walk through the door, so we did, maybe feeling slightly apprehensive. What a pleasant surprise! Imaginative food, served hot by waiters lifting covers in unison, decent bread and selection of desserts/puddings, all of which seemed so inviting it was difficult to choose. Those of a certain age will remember listening, on the wireless (as it was called in those days) to the music of the Palm Court Orchestra broadcast live on Sunday evenings, from the Grand Hotel. It still retains its bygone elegance and a modern makeover would seem quite inappropriate. Only a minor quibble: the young waitress, on serving our puddings, did not know which was which, and to whom she should serve them, so that is my only reason for not awarding 5 stars.

Stayed July 2014, travelled with friends
Helpful?
2 Thank Doreen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastbourne, United Kingdom
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 July 2014

Instantly felt very welcomed by all of the staff who were very friendly and down to earth.
We were seated in a room just in front of the main lobby and it was great to watch the world go by. Everything is very traditional which isn't really usually my thing and some might even say its a bit too traditional but it creates a great atmosphere and you really loose yourself in the place.
I really enjoyed afternoon tea- delicious array of sandwiches, scones and cakes and hot drinks...I don't drink hot drinks but they kindly substituted this for cold drinks.
Overall I was very impressed mainly with the staff who were very intentive whilst not being too intrusive.

  • Stayed July 2014, travelled as a couple
    • Value
    • Service
Helpful?
Thank Lula1921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowborough, United Kingdom
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 July 2014

I had a wonderful weekend overall, with a few minor issues which were on the most part sorted immediately. We ordered a paper and did not receive it, we had mixed service, some waitress could not do enough others barely recognised our presence. We had salt in our sugar bowl which was not pleasant in our coffee, the coffee was also very weak.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Scrumpy7255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 July 2014

Ahh ! It’s summer already !
And here we are, again, sunning ourselves at the sea-side .. and what a Grand time we’re having.
Yes. It’s our (annual) report on living the ‘high life’ at Eastbourne’s ‘Number One’ establishment .. The Grand Hotel.
Situated at the (up market) end of the town, just a short stroll from the South Downs, there are no swings and candy-floss machines here. Oh no. This is an adult playground – with a liveried concierge service, full Health Club and Spa, swimming pools inside and out, string quartets and dance bands playing (to which people actually dance, not jig-around), a choice of restaurants and, oh joy-of-joys, a proper Cocktail Bar.
5 star treatment means that everything other hotels do must also be done here – and done superbly. It also means that there must be something additional (possibly exceptional) which puts that establishment ahead of its competitors.
The Grand has its ‘pair of Aces’ with (food) the Mirabelle Restaurant and (drink) Oliver McTear’s bar service which is ‘orchestrated’ (we do come down here for the opera season at Glyndebourne after all) in superb manner. What other hotel has such a ‘menu’ of cocktails with which to entice the customer – at, compared with Mayfair and Kensington, sensible prices – and one which features a whole page of deliciousness concocted by The Grand’s own bar staff ?
This hotel has history (Debussy composed here) and it impresses with its classic proportions. Architects these days are given little opportunity to design on the grand scale, have rooms and corridors with ample size, and adorn walls with stone and plaster-work which shows good design and uses quality materials. Given the correct proportions large numbers of people in a room don’t make the space look crowded and The Grand can contain a full-house of customers without reminding anyone of their weekly commute on the Central Line.
DO ask for rooms with sea-views. To be this close to the Channel and to be deprived of the sight of the sea is to short-change yourself.
Our usual suite was as pleasant as ever and as well-presented as ever. (Thank you, Housekeeping).
But it’s the ‘meet and greet’ of both the Concierge Staff, who convey your luggage for you and valet-park your car (on the premises – for free – beat that, London), and the Reception Desk that sets the tone for staying here. Smart, courteous and efficient and, for those of us who know a good thing when we see it and call again, with that personal touch ..
“Good Afternoon, Mr. *****, so nice to see you return to The Grand !”

Room Tip: A sea-view is a 'must have'.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank operabuff_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014

The Grand Hotel Eastbourne is my favourite hotel, and I stayed there for four nights last week with family and friends. The rooms, the food, the staff - everything is wonderful, and the town Eastbourne is a lovely place, especially when you walk the streets around the hotel. Put on good shoes and walk back from Beachy Head, a wonderful walk!!! Most sunny place in Britain and beautiful!

Room Tip: Every room is nice, but ask for sea view and terrace
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank summer20108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Hotel Eastbourne

Property: The Grand Hotel Eastbourne
Address: King Edwards Parade, Eastbourne BN21 4EQ, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Eastbourne
#5 On the Beach Hotel in Eastbourne
#6 Family Hotel in Eastbourne
#6 Romantic Hotel in Eastbourne
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Grand Hotel Eastbourne 5*
Number of rooms: 152
Official Description (provided by the hotel):
England's only five-star seaside hotel, The Grand in Eastbourne is one of the UK's most magnificent hotels. Variously described as a 'White Palace' and 'Wedding Cake', the majestic landmark property occupies a prime spot on the town's seafront with panoramic views along the coast and towards the cliffs at Beachy Head.Facilities include 152 beautiful bedrooms, many with stunning sea views. 2 Award winning Restaurants. Indoor and outdoor heated swimming pools, fully equipped Gymnasium and 8 beauty rooms. ... more   less 
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Also Known As:
Eastbourne Grand Hotel

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