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“another great stay”

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New Wilmington Hotel
Ranked #9 of 40 Hotels in Eastbourne
Certificate of Excellence
Royal Tunbridge Wells, United Kingdom
Level 4 Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“another great stay”
Reviewed 26 October 2011

My wife and I have just returned home from yet another stay in the New Wilmington hotel.We have been having breaks in this hotel for the past 13 - 14 years. We first went on the recommendation of friends and have simce had 2,3 or even 4 stays each year. Every time we find some one who is on a return visit which in itself indicates how good the hotel is. The food,staff,rooms etc. are all of such a high standard , we look forward to our next trip to Eastbourne and the New Wilmington hotel. Thank you to all concerned.

Room Tip: We have had many different rooms with no complaint about any of them.
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurie02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 10 November 2011
Thank you for taking the time to write your kind review of the hotel. We are thrilled that you enjoy your visits with us and that you continue to return to stay with us. We do look forward to welcoming you back to the New Wilmington Hotel very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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525 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Birchington, United Kingdom
1 review
Reviewed 24 October 2011

What a great find this hotel is. The staff were all very friendly and couldn't do enough for you. The food was first class and beautifully cooked and served by a very friendly waiting team. We stayed in an economy room which was a bit ' tired' but was clean and comfortable . We will certainly be returning but will stay in one of the better rooms. The location is excellent and close to the seafront, theatres and town centre. Thank you for a lovely couple of days.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 10 November 2011
Thank you for your kind review of the hotel. We are delighted that you found our staff to be friendly and our food first class. The hotel does undergo an annual refurbishment program and your comments will be considered. We look forward to welcoming you back to the New Wilmington Hotel when you return to Eastbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woking, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 October 2011

We found the hotel staff helpful and friendly. We only booked an economy room but found it was spotlessly clean and very well decorated, the breakfast was excellent and was freshly cooked and served ( not buffet). The hotel is pefectly situated for theatres , shops and beach, all within a short walking distance. Would return in future.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nigelandangie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 26 October 2011
Thank you for your kind review of the hotel. We are glad you enjoyed your stay with us and that the décor was to your liking. If you do return to Eastbourne, we would be delighted to welcome you back to the New Wilmington Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 23 October 2011

A lovely friendly hotel.From the moment we walked in we couldn't fault this hotel.The staff were friendly and helpful. The room was spotless, and we couldn't want for anything more in the room. The food was well cooked and presented in a lovely manner.Thank you .,you made our short break very restful and will come back again.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carol h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 26 October 2011
Thank you for your lovely review of the hotel. We are glad our staff were able to make your break with us, both enjoyable and restful. We look forward to welcoming you back to the New Wilmington again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, UK.
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 October 2011

We stayed at this hotel for two nights mid October. The hotel was very clean and all staff were friendly and helpful. When asked the duty manager changed our room to a double (double with two singles) as we'd been allocated a twin, so this was very helpful. There is a lift, although small but enough to take luggage up in. Breakfast was really nice and we used the bar one night which was a nice place to have a drink. The hotel has wi-fi which we were also able to pick up from our room.

Overall I would definetly recommend this hotel, however would want to point out the following - the decor in some areas is very dated - see my pics of our room, I think that there are some areas of the hotel that have been modernised and other's that have not, i.e. the standard bedrooms and the bar area have not whereas the photos of the modern rooms on the website are probably of the superior rooms. This did not bother us as it was all nice and clean and the furniture in working order.

The only other thing is that as a lot of people who stay here are probably quite old, they may also be a bit deaf, one night we found we could hear the tv from the room below us, even over the top of ours, then we could hear them snoring - luckily this didn't go on too late but the tv noise and loud talking did start again early the next morning.

I wouldn't let these two things put me off and I would definetly stay again.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wispy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 26 October 2011
Thank you for taking the time to write your kind review of the hotel. We are glad that you enjoyed your stay with us and that you found our staff to be helpful and accommodating, and breakfast to your liking. The hotel does undergo an annual refurbishment program, with the bar area scheduled for inclusion this winter. We do hope you will come and visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
Reviewed 23 October 2011

My husband and i have just spent 2 nights at New Wilmington Hotel. We had a lovely stay.The rooms were exceptionally clean, and all the staff were really friendly, and helpful. The breakfast was lovely.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeraldineMerseyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 26 October 2011
Thank you for your kind review of the hotel. We are pleased that both you and your husband had a lovely break whilst staying with us. We would be delighted to welcome you back to the New Wilmington Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canterbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 October 2011

Our recent 3 day stay at the hotel was very enjoyable. The hotel was clean, staff friendly and the food was very good. A good middle range hotel we will definitely stay again.
Linda & John Pitcher (Canterbury)

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 26 October 2011
Thank you for your lovely review of the hotel. We are glad you enjoyed your stay with us and found our staff to be friendly and the food to your liking. We look forward to welcoming you back to the New Wilmington again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New Wilmington Hotel

Property: New Wilmington Hotel
Address: 25-27 Compton Street, Eastbourne BN21 4DU, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Eastbourne
#6 On the Beach Hotel in Eastbourne
#6 Business Hotel in Eastbourne
#7 Family Hotel in Eastbourne
Price Range (Based on Average Rates): ££
Hotel Class:3 star — New Wilmington Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The friendliest welcome in Eastbourne ... The New Wilmington is an AA 3-star hotel, close to Eastbourne’s seafront, town centre and theatres. Hotel facilities include: 40 en-suite bedrooms, including lift level and ground floor rooms; free, unrestricted on-street parking; secure garages; a private lounge and bar and an 80-seat restaurant serving traditional home-cooked dishes.The hotel provides regular entertainment in the evenings, including live music in the bar lounge up to 4 nights a week. ... more   less 
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Also Known As:
New Wilmington Eastbourne
Hotel New Wilmington

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