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“An enjoyable stay in Eastbourne”

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New Wilmington Hotel
Ranked #8 of 40 Hotels in Eastbourne
Certificate of Excellence
Reviewed 3 May 2013

We were very much satisfied with our stay at the New Wilmington Hotel and can only praise the attentivness of its staff. Very comfortable rooms and good food for breakfast and dinner. However, in the evening you must have placed your order by 8pm which was a bit of an disapointment as we came late home from one of our trips. The bar is open until 12 midnight, but has only crisps and no sandwiches on offer.

  • Stayed: April 2013, travelled with family
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1  Thank Heinzschoellhammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this reviewResponded 9 May 2013

Dear Heinzschoellhammer

Thank you for your review. We have now made sure all evening and bar staff are aware that we offer sandwiches in the evenings as well as bar snacks. We hope this means our guests are never hungry. Thanks again and we will pass on your lovely feedback to our staff.

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328 - 334 of 546 reviews

Reviewed 27 April 2013

Enjoyable 5 day stay at the New Wilmington,not one thing to complain about from arriving to departing.decor and cleanliness throughout the Hotel is 1st Class.Staff at reception helpful,Dining room staff are efficient and friendly ,Eve happy and lively girl. Chefs provide varied and delicious food. After dinner drink in the pleasant bar rounds off the day.

  • Stayed: April 2013
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1  Thank Junemoonboom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this reviewResponded 28 April 2013

Dear Junemoonboom

Wow a great review and we will be sure to share it with Eve who has now got 2 mentions recently! Our Chef has been working very hard to serve food which is fresh, cooked on site and varied, we are really happy with our menu as well as the new restaurant. A lot of guests are choosing to upgrade to half board instead of just breakfast.

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Reviewed 26 April 2013

Decided to stay overnight in Eastbourne after a trip to the Theatre. The Hotel was within 2 minutes walk of main theatres and would be an excellent base for a longer stay. The main thing that came across is that all the hotel staff from reception to waiters , cleaners and bar staff took pride in providing a first class service . Excellent breakfast and clean , fresh room. Wish we could have stayed longer but will use again for next theatre or overnight stays.

  • Stayed: April 2013, travelled as a couple
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2  Thank 147ChrisB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this reviewResponded 28 April 2013

Dear 147ChrisB

Thank you for sharing your experience with TripAdvisor users. Our staff take great pride in giving an excellent level of service and having people like yourself share this with other potential guests is a massive boost. We look forward to seeing you again on your next visit to Eastbourne.

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Reviewed 21 April 2013

Newly renovated Hotel. Our room was top floor but comfortable. Pleasant service and staff and small bar. Breakfast very good although we did not dine in the evenings although the Restaurant looked very welcoming. Good position near but not on Sea Front and plenty of free local parking.

Good Weekend deal out of season. Would stay again if in the area.

  • Stayed: March 2013, travelled as a couple
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1  Thank Crozpac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this reviewResponded 22 April 2013

Dear Crozpac

Thank you for your kind review. We will share your feedback with our members of staff who will be delighted to hear their hard works has paid off yet again.

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Reviewed 15 April 2013

My husband and I stayed in a double room from the 5th - 7th April ,From the moment we checked in the staff make you very welcome . Our room was just lovely clean comfortable an fresh , we had previously asked for not too firm matress due to myself having Fibromyalgia , beds were so comfortable . Breakfast was super really good choice of juices,cereals,ect plus continental breakfast or full English or both !! waiting staff were so friendly an welcoming ! Also we must mention the cleaning staff , they do an excellent thorough job it was immaculant from the front entrance through out and into our room so well done to them !! We so looking forward to go back hopefully for a longer stay .

  • Stayed: April 2013, travelled as a couple
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Thank Janet L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this reviewResponded 18 April 2013

Dear Janet L

Thank you for taking the time to review the New Wilmington Hotel on TripAdvisor. We will print your comments and pin them in the staff room. Everyone including cleaners, waiting staff, reception and kitchen staff will be able to enjoy your review.

Thank you and we look forward to seeing you again soon

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Reviewed 15 April 2013

A nice clean hotel made even better by the excellent staff, just goes to show its not always the hardware that always make a hotel .

Working for the weekend so my ovely wife and our dog joined us, we all received a warm and friendly welcome through out our stay. .

  • Stayed: April 2013, travelled on business
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1  Thank Howardofheadley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this reviewResponded 18 April 2013

Dear Howardoftheheadley

Thank you so much for your kind review. We have started to print out our reviews and pin them to the staff notice board so to keep every member of staff up to date with out guests feedback.

Thanks again

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Reviewed 11 April 2013

We had to stay in Eastbourne for a couple of days and looked for a reasonably priced located in the town. The New Wilmington from the moment we stepped in the door was friendly and wel
coming. The room we were given was pleasant clean with a good shower/tv/and quiet. They even added a tea towel so you could actually dry your cup after a nice cup of tea , first time I have seen this and a good touch!
The next morning we had a lovely breakfast and was served by a very chirply waitress called Eve who was very personable and added a bright start to the day.
Overall lovely place for a comfortable stay

Room Tip: we were allocated a room on the road and had a good nights sleep without any excess noise. I
See more room tips
  • Stayed: April 2013, travelled on business
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1  Thank ScarletPetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this reviewResponded 14 April 2013

Dear ScarletPetal

Thank you so much for your wonderful review. We do try to add those little touches which make people want to share their experiences with friends, family and the world of TripAdvisor. We will pass on your comments to the housekeeping department who always enjoy hearing their hard work does not go unnoticed. We will also pass on your praise to Eve who is our newest member of staff so it will really help her as she settles in.

Thanks again

All at the New Wilmington Hotel

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Additional Information about New Wilmington Hotel

Address: 25-27 Compton Street, Eastbourne BN21 4DU, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Eastbourne
#6 Business Hotel in Eastbourne
#6 On the Beach Hotel in Eastbourne
Price Range: £60 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New Wilmington Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The friendliest welcome in Eastbourne ... The New Wilmington is an AA 3-star hotel, close to Eastbourne’s seafront, town centre and theatres. Hotel facilities include: 40 en-suite bedrooms, including lift level and ground floor rooms; free, unrestricted on-street parking; secure garages; a private lounge and bar and an 80-seat restaurant serving traditional home-cooked dishes.The hotel provides regular entertainment in the evenings, including live music in the bar lounge up to 4 nights a week. ... more   less 
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Also Known As:
New Wilmington Eastbourne
Hotel New Wilmington

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