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“Everything done well!”

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New Wilmington Hotel
Ranked #9 of 40 Hotels in Eastbourne
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Everything done well!”
Reviewed 17 November 2013 via mobile

Stayed here with group of friends - all attending weekend conference in Congress Theatre. Perfect location - hop skip and a jump from the conference centre.
I booked for party of 11 and managed it with ease. All perfect on arrival - warm welcome and rooms ready for everyone.
Very comfortable and well appointed rooms. Excellent breakfast, served in timely fashion.
Incredibly friendly staff who couldn't do enough for you.
Will definitely stay here again.

Stayed November 2013, travelled with friends
Helpful?
1 Thank CarolWo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 18 November 2013
Dear CarolWo

Thank you for your review. We're in a very fortunate position in relation to the theatres and many guests book us for this reason.
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525 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Coventry, United Kingdom
Level 4 Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 November 2013

The overall stay, was relaxed, pleasant with warm, comfortable modern bedrooms. Food was served efficiently by friendly attentive staff only too willing to help.Every thing was tip top to spite this being a last minute change of booking due to works being done on the originally booked hotel. Food was very well presented and cooked, with a good selection of English Cuisine, and a choice of several wines to go with it .We had extras as this was a turkey and tinsel. There was entertainment each evening part of the pre Christmas package, but also a quiet room if you preferred

  • Stayed November 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank Katieoxo094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 18 November 2013
Dear Katieoxo094

Thank you for your review, it is greatly appreciated.
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Coventry, United Kingdom
Level 4 Contributor
27 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 November 2013

We arrived at New Wilmington Hotel on 11th November 2013 because our original Hotel ( The Cumberland) roof fell in, and I must say I was very happy to hear that as the reviews for that hotel were awful.
The staff were fantastic, the food was lovely and the entertainment put on at short notice in room not designed for the amount .of people ( a coachload of pensioners ) was well done.
The rooms were lovely,clean and the beds so comfy we didn't want to get up in the mornings.
We stayed for 4 night half board and it was worth every penny.
The staff from the receptionists,waiting staff,bar staff, chefs and room attendants were wonderful and most of them did more than one job per shift, always helpful,friendly and smiling, and I as have worked in hotels myself I know this is hard work..
I would recommend this Hotel to family and friends.

Room Tip: Only one small lift so if you have trouble with stairs ask for room on ground or 1st floor,
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAZ706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 18 November 2013
Dear MAZ706

Thank you for taking the time to review our hotel on TripAdvisor. We're really glad you enjoyed your stay and that we could help you at short notice.
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Southampton, United Kingdom
1 review
Reviewed 10 November 2013

My other half treated me to a night away at The New Wilminigton Hotel, the hotel is spotlessy clean with friendly & helpful staff.The rooms are very nice & maintained to a high standard, the bed was so comfortable, we felt so welcomed & at home at this hotel. Many of the staff have been there a long time, they cant do enough for u. In the evening we dined in the restaurant at the hotel we had a 3 course meal this was excellent, Liam's service was brilliant & so was Sue, who after our meal served us at the bar. The breakfast in the morning was out of this world everything u could think of that u can have including freshly baked croissants! again the staff go out of there way to make your stay pleasurable. The hotel has the look of a modern chain but the feel of a small family/friendly run hotel.Would of loved to stayed longer.Anyone wishing to stay at Eastbourne this hotel is a must.

Room Tip: Ask for a superior room .
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank vicky021172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 11 November 2013
Dear vicky021172

Thank you so much for a wonderful review. We are so glad you enjoyed your stay and Liam sends his regards. We have a Regular Guest Club that is free to join, email info@new-wilmington-hotel.co.uk if you are not a member already and we will send you our best offers, exclusive to members only.
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Bexhill, England, United Kingdom
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 November 2013

We live in a town close to Eastbourne but for our anniversary thought it would be nice to have a meal, see a show and not worry about having a celebratory drink or driving home. This hotel is brilliant,not only is it opposite the theatres and a short stroll from the town, it is small friendly and delivers an amazing service via its amazing staff. it is very smart but with a homely/friendly feel. We'll be back, hopefully they will have a spare room for us......

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 11 November 2013
Dear Sue H

Thank you for sharing your experience with the TripAdvisor audience. Our staff really make our hotel what it is and reviews like this really help. Thanks again.
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Leatherhead, United Kingdom
1 review
Reviewed 4 November 2013

We visit Eastbourne often but this was our first visit to The New Wilmington Hotel, what a great weekend to relax and enjoy the spotlessly clean surroundings with friendly and helpful staff.The rooms are so tastefully decorated with wonderfully comfortable beds ,we felt so at home and would have loved to have stayed longer. Looking forward to our next visit.

Room Tip: We are sure all visitors would be happy with rooms chosen by the staff
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Pat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 11 November 2013
Dear Pat P

Thanks for your wonderful review, if you are coming back to us at any point be sure to join our regular guest club and you will receive a 5% discount on all of our standard rates.
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Suffolk
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 October 2013

This was my parents' second visit to the New Wilmington Hotel and they enjoyed this stay as much as the last. The rooms are very well maintained and equipped and the bed was extremely comfortable. Staff are lovely and can't do enough for you, most of them have worked there for a long time which is the sign of a good hotel with happy staff. The public areas are very clean and well tended to and the breakfast was outstanding. They would definitely highly recommend this hotel to anyone wishing to stay in Eastbourne.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Scubachick1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 11 November 2013
Dear Scubachick1974

Thank you for taking the time to review our hotel. We will pass on your compliments to Chef regarding the breakfast. We try to employ only the most caring and thoughtful members of staff and everyone works together to provide a first class service to all of our guests.
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Additional Information about New Wilmington Hotel

Property: New Wilmington Hotel
Address: 25-27 Compton Street, Eastbourne BN21 4DU, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Eastbourne
#6 On the Beach Hotel in Eastbourne
#6 Business Hotel in Eastbourne
#7 Family Hotel in Eastbourne
Price Range (Based on Average Rates): ££
Hotel Class:3 star — New Wilmington Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The friendliest welcome in Eastbourne ... The New Wilmington is an AA 3-star hotel, close to Eastbourne’s seafront, town centre and theatres. Hotel facilities include: 40 en-suite bedrooms, including lift level and ground floor rooms; free, unrestricted on-street parking; secure garages; a private lounge and bar and an 80-seat restaurant serving traditional home-cooked dishes.The hotel provides regular entertainment in the evenings, including live music in the bar lounge up to 4 nights a week. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, 5viajes2012 S.L., Odigeo, Priceline and Evoline ltd so you can book your New Wilmington Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
New Wilmington Eastbourne
Hotel New Wilmington

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