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“A great hotel”

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New Wilmington Hotel
Ranked #9 of 40 Hotels in Eastbourne
Certificate of Excellence
HK
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“A great hotel”
Reviewed 3 April 2014

We stayed in a double+single bed room for 2 nights. The room has the right size for 3 adults although I would not call it spacious. It is comfortable, clean and modern. It is meant to have Wifi in the room but the reception is bad for our room. Hence we have to go to the lift lobby for internet access which is obviously very inconvenient. The hotel is in a quiet and safe neighborhood. Car can be parked in the road just outside the hotel. The breakfast is fantastic!! Staff is very helpful and ready to help.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bunnsHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 5 April 2014
Dear BunnsHK

Thank you for your recent review we are glad you enjoyed your stay and your breakfast I will pass this onto our chef, unfortunately we do not advertise that we have Wi-Fi available in every bedroom but had you stated at the time of booking we would of ensured to have allocated a room where this was possible, sorry for any inconvenience caused and hope you will visit again soon.
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517 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
leicestershire
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 24 March 2014

We have just returned from a 4 night stay in the New Willimington Hotel in Eastbourne. The hotel looked very welcoming and well cared for from the outside. On entering the reception area we found the check in proceedure was quick, effiicient and welcoming. We were told where our rooms were and how to get to them in a friendly and efficient manner making us feel as if we mattered. Our room was at the side of the hotel overlooking an alley and the gardens of the flats opposite. It was bright and plesent with everything in which could possible be expected for a 3 star hotel. There was plenty of room for 2 people with a clean bright functioning shower room complete with heated towel rail and plenty of room for 2 people's toiletries. The towels were new looking. The complementary toiletries were of a good quality for this standard of hotel. We went for a walk before dinner instead of having tea or coffee in the bar or lounge, both of which were roomy, well cared for and bright and cheery. When we went down for dinner we had a glass of sherry while waiting for the dinningroom to open. The dinningroom was bright, cheerful and contemporary. The staff greeted us and took us to our table with a welcoming smile. We were then asked to choose our starter and main. These were served fresh and well cooked with good portion sizes. While waiting for our dinne to be served we were asked if we wanted anything from the bar. We chose a very nice red wine which was of a better quality than we have had from many 4 star hotels. Our dinner arrived and we enjoyed it. When the waiter noticed we had finished our wine we were asked if we wanted anothe glass. we declined as we were enjoying our food too much. The table was cleared promptly without us feeling that we were being hurried through our meal. Our dessert was of a comparable quality to our first course. We took our coffee in the bar. There was no entertainment that night but on every other night there was entertainment in the bar. The lounge was warm and welcoming for anybody who did not want to sit in the bar. The beds were comfortable as was the rest of the Hotel. Well done all.

Room Tip: All rooms are equally good.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank leicestereve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 9 April 2014
Dear leicestereve

Thank you for taking the time to write such a lovely review, we are so glad you enjoyed your stay and hope you will return one day.
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Warrington, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 March 2014

This afternoon my Parents have been to this very friendly hotel for an Afternoon Tea - a voucher they had as a Christmas Present. They couldn't have enjoyed it more. The staff were very welcoming and they were so excited about the quality of the food. The tea consisted of wonderful sandwiches, delicious cakes, scrumptious scones and lots of cream and jam, all washed down with plenty of tea. Many thanks for giving them such an enjoyable time

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Carol190764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 22 March 2014
Dear Carol

Thank you for praise I will let all the staff know how much they enjoyed it, your parents are a lovely couple, we told them to pop in any time for a coffee or a sandwich.
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Dartford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 March 2014

Right from the reservation we were treated as if we were family. Freindly staff who are willing to go that extra bit to help. Rooms clean and good size, brekfast excellent and cyclists are welcome. A lock up garage for secure bike storage. Easy walking distance to town centre

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank graham h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 22 March 2014
Hi Graham H

We are Glad you all enjoyed your evening with us and you will all visit again soon
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1 review
Reviewed 22 February 2014 via mobile

Very friendly staff, made to feel welcome. Was lovely to come back to the bar after our evening out. and then go up to a comfortable, spacious room. Great service. Location perfect for theatres and restaurants. Thoroughly recommend for a short break at the seaside.

Stayed February 2014, travelled as a couple
Helpful?
Thank Mel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 3 March 2014
Dear Mel D
Thank you for you kind comments we are glad you enjoyed your stay and look forward to welcoming you again soon.
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Rutland
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 February 2014

Very pleasant welcome on arrival at the hotel. The room was a lovely size, was lovely and clean with a nice en-suite bathroom and tea and coffee facilities (loved the hot chocolate!)
There was a problem with the boiler as the hotel was only opened at the weekend and the heating wasn't working in the room so quite cold. We reported this and it was looked at straight away and when we came back from an evening out it was fixed and nice and warm.
Breakfast was lovely with plenty of choice and very friendly service.
The hotel is situated around the corner from the seafront and across the road from the Congress Theatre and within walking distance from the town so great position.
We would stay here again and reccomend

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Re-ads4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 10 February 2014
Dear Re-ads4

Thank you very much for your wonderful review. We're delighted you enjoyed your stay and look forward to seeing you again. Remember our Guest Club is free and means you receive the best offers throughout the year. Email or call and we will add you as a member.

Thanks again.
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England
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2014

With thanks to Sue,Lynn,Jon and team for yet another great New Year break despite the horrendous weather,we loved the new restaurant and food was as good as ever.To anyone thinking of going to Eastbourne I can recommend the New Wilmington it's a great hotel near the sea and staff are all very helpful and friendly.Looking forward to returning soon.

Room Tip: All rooms are very good , clean and well equipped.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Gussy47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, Manager at New Wilmington Hotel, responded to this review, 9 January 2014
Dear Gussy47

What a fantastic review of your stay. Thank you so much and we wish you all the best for 2014.
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Additional Information about New Wilmington Hotel

Property: New Wilmington Hotel
Address: 25-27 Compton Street, Eastbourne BN21 4DU, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Eastbourne
#6 On the Beach Hotel in Eastbourne
#6 Business Hotel in Eastbourne
#7 Family Hotel in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — New Wilmington Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The friendliest welcome in Eastbourne ... The New Wilmington is an AA 3-star hotel, close to Eastbourne’s seafront, town centre and theatres. Hotel facilities include: 40 en-suite bedrooms, including lift level and ground floor rooms; free, unrestricted on-street parking; secure garages; a private lounge and bar and an 80-seat restaurant serving traditional home-cooked dishes.The hotel provides regular entertainment in the evenings, including live music in the bar lounge up to 4 nights a week. ... more   less 
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Also Known As:
New Wilmington Eastbourne
Hotel New Wilmington

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