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“Great family-friendly hotel”

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New Wilmington Hotel
Ranked #11 of 41 Hotels in Eastbourne
Certificate of Excellence
Bracknell, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great family-friendly hotel”
5 of 5 bubbles Reviewed 10 June 2014

We stayed two nights as a family of four in a superior family room, easily enough space. Room was big, everything was clean, food was good - but what stands out is the excellent service from every member of staff.

They did everything they could to make the stay as comfortable as possible - even down to checking if we wanted heated or unheated plates for the (free!) children's breakfasts.

Five star service, thank you

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 30 June 2014
Dear Dave d

Thank for the lovely review, see you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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508 reviews from our community

Traveller rating
    331
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    36
    6
    3
See reviews for
98
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 5 June 2014

Our most recent stay at this hotel was, as ever, excellent.
Every aspect of our stay was of the very highest standard. Our reception, when we arrived, was welcoming and efficient and we were accommodated in a large well appointed and comfortable room. The newly refurbished restaurant served meals of high quality, well cooked and prepared food. The menu at dinner changed daily which also gave a variety of choice for diners. The staff were friendly, helpful and were always willing to meet our needs. Checkout was as efficient as the check-in.

We very much enjoyed our stay at the New Wilmington and we shall return to this delightful hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jimmywit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 7 June 2014
Dear JimmyWit

We are glad you enjoyed your stay again, and liked our new menu.
Don't forget to join our guest club to receive all our great offers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

We have stayed at The New Wilmington for the last six years both at Christmas and Spring breaks
We have always rated the hotel highly and just when you think it can't get any better they have done it again with their new menu. The choices are very varied and the food and presentation is excellent thanks to Ray and his team. Special diets are well catered for and nothing is ever too much trouble, all the staff are so kind and welcoming. We always return home feeling rested and relaxed. I think the fact that many guests return regularly says it all.
Thank you to you all and we look forward to our next visit. Kind regards to you all.
C G & A

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 31 May 2014
Dear Carole

Thank you so much for your kind words, it is always a pleasure to have you, & Geoff & Anna of course. We are so pleased you enjoyed the new menu we have had all good feedback so far which is always a relief when such a big change is implemented. We will keep sending you all our lovely offers and hope to see you all soon.
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London, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

Stayed for 2 nights, Friday and Saturday, as we were attending a friends wedding in nearby Winter Gardens, which the location of this hotel was perfect.

Reception, restaurant and lounge were fine and we were located a room on the top 4th floor to which the one lift only went to the 3rd floor. Room when we finally found it was very dated with a bed and floor that both slopped, with bed also having a valance, very 80's! So two nights of not great sleep at least the drink from the wedding reception helped on the Saturday night!

Hotel clientele seemed to consist of a coach party of OAP's from up North so at least we were the youngest!

In fairness I can say we have ticked staying at the New Wilmington of the bucket list so no need to return.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LordGannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 31 May 2014
Dear Lord Gannon
We are sorry your recent stay with us did not come up to your expectations and I was quite surprised when I read your review as I personally dealt with your check out on the Sunday morning and when I asked if everything was ok for you, your wife duly replied yes thank you.
The hotels caters for a whole range of different clientele, from coach holidays, business People and families. We had 75 in for breakfast on the Sunday morning you were staying and only 32 were coach holiday guests.
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Tonbridge, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 16 May 2014

This was a real 'crash and go' visit. In town to see Something at theatre and needed a place to stay. Room was small but then we got it for an absolute bargain so can't complain. En-suite bathroom and room absolutely spotless. Bed comfortable. Staff friendly right the way through from check in to check out. We were rushed at breakfast as needed to check out for an early appointment, but told the staff our predicament and they brought us an excellent breakfast in double quick time, with smiles all the way. You would have struggled to find a spot of dust anywhere in the communal areas of this hotel. The conviviality of the staff seemed to infect the (predominantly older) guest, who were most pleasant. Don't think they had parking but had no issue parking in street. Definitely recommend this hotel to others.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank bradley l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 31 May 2014
Dear Bradley1

We are glad you enjoyed your quick visit, please come again soon.
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Corsham, Wilts
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

We stayed here 1 night at the end of our South Downs Way walk. A lot of B&Bs and hotels don't like long distance walkers as they usually only want 1 night stays but this one actually gives you a discount if you arrive without a car. Comfortable room with plenty of space and good shower. Friendly, efficient staff. Good breakfast. We got the impression that there were a lot of regular customers staying there.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MKCorshamWilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 31 May 2014
Dear MKcorsham wilts

We are glad you enjoyed everthing sse you again

Happy Rambling
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Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

On arrival the welcome was friendly and efficient. The room was spacious, light, spotless and well appointed. The restaurant was smart and relaxing and the menu for breakfast and evening meals was well thought out. The staff were charmingly easy about special dietary requirements. The staff made an effort to know us and to remember our preferences. The evening entertainment was good quality and fun. The public areas were smart, modern and plentiful.
We stayed in the hotel in order to participate in the Easter dancing at the Winter Gardens. Being 100meters from the venue made this hotel the perfect location for us.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 34ES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 3 May 2014
Dear 34es

We are glad you enjoyed your Easter Break and hope you return again soon
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Additional Information about New Wilmington Hotel

Property: New Wilmington Hotel
Address: 25-27 Compton Street, Eastbourne BN21 4DU, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Eastbourne
#6 Business Hotel in Eastbourne
#7 Family Hotel in Eastbourne
#8 On the Beach Hotel in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — New Wilmington Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The friendliest welcome in Eastbourne ... The New Wilmington is an AA 3-star hotel, close to Eastbourne’s seafront, town centre and theatres. Hotel facilities include: 40 en-suite bedrooms, including lift level and ground floor rooms; free, unrestricted on-street parking; secure garages; a private lounge and bar and an 80-seat restaurant serving traditional home-cooked dishes.The hotel provides regular entertainment in the evenings, including live music in the bar lounge up to 4 nights a week. ... more   less 
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Also Known As:
New Wilmington Eastbourne
Hotel New Wilmington

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