The staff are so friendly and helpful. Nothing is too much trouble.
We were on a 7 day coach trip and never having been to the hotel before, we were a bit apprehensive. All our fears were soon quashed. The hotel is very impressive inside and out. Tastefully decorated and welcoming. Even some friends that met us there for a few hours were very impressed.
We stayed in Room 2 which is on ground floor level. The double bed was very comfortable and the room looked as though it had been refurbished. Not a huge room (just ample space) and it was adjacent to a fire escape which was good. No step into this room but I did notice there is a step into Room 3. However, in Room 2 the bathroom is very small and there is a walk-in shower which I asked for, as I'm disabled. The step into the shower is very high though (roughly 26/27 inches I would think), so if you struggle getting up this might be an issue (there is a handrail which I used to pull myself up with inside the shower). Anti-slip shower mats are available from reception too. I'm sure the staff would be only too willing to help if any problems arose.
There are a few steps into the front of the hotel (about 3 or 4) and the dining room and bar are step free.
The food is fabulous and all meals are waiter service. Tables are allocated/accommodated on arrival. At breakfast there are two choices. You can have cereal and a full cooked breakfast afterwards if you wish, which sets you up for the day. Vegetarian options are also available.
There is an extensive choice for evening meal - 3 courses.There is even a 'specials' menu, so the only issue is deciding what to have!
All food is piping hot and any dietary requirements (ie gluten free) will be accommodated - you only need to ask.
However, there are a few steps down into the lounge area at the back of the hotel, which is again tastefully decorated - I think the hotel has been refurbished recently. There is a chair lift at the side of the steps, so if they are an issue, then this can be used so you don't have to encounter. The lift is here to the upper floors and there are toilets on this level, so the only way into the lift/toilet is down about 4 steps but you can use the chair lift.
All luggage is brought to and from the rooms, so there is no lugging. If you have any issues, just ask a member of staff and I'm sure they'll help.
There is usually entertainment on but we didn't stay at night so can't comment on this. Although other people on the coach trip found it entertaining.
As for location - it's about 4 mins walk to the promenade. Not far at all, as the hotel is situated in a road adjacent, so no sea view. The shops and precinct aren't too far away either - probably about 7 to 10 mins depending on how fast you walk! It is diagonally across from the Congress (where the tennis is being played) and close to some local shops and restaurants.It isn't far from the Band Stand either which is on the promenade and there is music/acts on, on various dates. Eastbourne is very flat and easy to manoeuvre around.
All in all, I can't recommend staying at this hotel enough. I can't comment on other rooms but from what people on our coach trip said, it's second to none and people go back time and time again, so this tells you something!
Upon departure, some of the staff came out and waved us off which was a lovely touch.
- Official Description (provided by the hotel):
- The friendliest welcome in Eastbourne ... The New Wilmington is an AA 3-star hotel, close to Eastbourne’s seafront, town centre and theatres. Hotel facilities include: 40 en-suite bedrooms, including lift level and ground floor rooms; free, unrestricted on-street parking; secure garages; a private lounge and bar and an 80-seat restaurant serving traditional home-cooked dishes.The hotel provides regular entertainment in the evenings, including live music in the bar lounge up to 4 nights a week. ... more less
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- Also Known As:
- New Wilmington Eastbourne
- Hotel New Wilmington