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“New Wilmington Hotel, Eastbourne - Review”

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New Wilmington Hotel
Ranked #9 of 40 Hotels in Eastbourne
Certificate of Excellence
Preston, United Kingdom
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“New Wilmington Hotel, Eastbourne - Review”
Reviewed 16 June 2014

The staff are so friendly and helpful. Nothing is too much trouble.

We were on a 7 day coach trip and never having been to the hotel before, we were a bit apprehensive. All our fears were soon quashed. The hotel is very impressive inside and out. Tastefully decorated and welcoming. Even some friends that met us there for a few hours were very impressed.

We stayed in Room 2 which is on ground floor level. The double bed was very comfortable and the room looked as though it had been refurbished. Not a huge room (just ample space) and it was adjacent to a fire escape which was good. No step into this room but I did notice there is a step into Room 3. However, in Room 2 the bathroom is very small and there is a walk-in shower which I asked for, as I'm disabled. The step into the shower is very high though (roughly 26/27 inches I would think), so if you struggle getting up this might be an issue (there is a handrail which I used to pull myself up with inside the shower). Anti-slip shower mats are available from reception too. I'm sure the staff would be only too willing to help if any problems arose.

There are a few steps into the front of the hotel (about 3 or 4) and the dining room and bar are step free.

The food is fabulous and all meals are waiter service. Tables are allocated/accommodated on arrival. At breakfast there are two choices. You can have cereal and a full cooked breakfast afterwards if you wish, which sets you up for the day. Vegetarian options are also available.

There is an extensive choice for evening meal - 3 courses.There is even a 'specials' menu, so the only issue is deciding what to have!

All food is piping hot and any dietary requirements (ie gluten free) will be accommodated - you only need to ask.

However, there are a few steps down into the lounge area at the back of the hotel, which is again tastefully decorated - I think the hotel has been refurbished recently. There is a chair lift at the side of the steps, so if they are an issue, then this can be used so you don't have to encounter. The lift is here to the upper floors and there are toilets on this level, so the only way into the lift/toilet is down about 4 steps but you can use the chair lift.

All luggage is brought to and from the rooms, so there is no lugging. If you have any issues, just ask a member of staff and I'm sure they'll help.

There is usually entertainment on but we didn't stay at night so can't comment on this. Although other people on the coach trip found it entertaining.

As for location - it's about 4 mins walk to the promenade. Not far at all, as the hotel is situated in a road adjacent, so no sea view. The shops and precinct aren't too far away either - probably about 7 to 10 mins depending on how fast you walk! It is diagonally across from the Congress (where the tennis is being played) and close to some local shops and restaurants.It isn't far from the Band Stand either which is on the promenade and there is music/acts on, on various dates. Eastbourne is very flat and easy to manoeuvre around.

All in all, I can't recommend staying at this hotel enough. I can't comment on other rooms but from what people on our coach trip said, it's second to none and people go back time and time again, so this tells you something!

Upon departure, some of the staff came out and waved us off which was a lovely touch.

Room Tip: It might be advisable checking the room's suitability via email or phone, especially if you are...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 30 June 2014
Dear Sharon C

Wow thank you so much for your praise, we are glad you had a fantastic holiday & hope to see you again next year. (we do have rooms with practically walk in showers so be sure to ask when you next come)
Best wishes
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517 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Wigan, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

I chose this hotel after seeing the premier inn i was going to stay at, Good choice and a lucky escape. really nice room and ALL the staff were first class, food very good and when I'm next in Eastbourne on Business or pleasure I know were i will be staying, thanks again

  • Stayed June 2014, travelled on business
    • Value
    • Location
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Helpful?
2 Thank Allan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 30 June 2014
Dear Allan T

Thank for your kind review, look forward to seeing again when you are next in Eastbourne.
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United Kingdom
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 June 2014

We were impressed by the welcome and appearance .
The room was nicely decorated , well appointed and front facing although there's no particular view.
However came late afternoon while waiting in the foyer for a taxi when the porter began hurrying outside returning with suitcases in each hand , then back out again repeating the job in hand over and over , we looked at each other. We soon saw what the job in hand was as groups of people wandered in and so it turned out to be a coaching holiday party
More revealed at dinner . The dining room presented what you could call two seperate areas of what we gathered were private clientle [us] and those on a coaching holiday who a couple of days in seemed well looked after, in our opinion, better than private guests in fact with dining room staff looking to us as if they were bending over backwards to cater to their needs first . So I do agree with a previous reviewer that this is a hotel which caters for what looked like coach parties. Entertainment on hand too.
Apart from this the food was good.
However we would not return, preferring to be quiet and relaxed on our holidays.

Room Tip: Not sure you would have choice
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  • Stayed August 2013, travelled with friends
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Helpful?
Thank Casmana_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 30 June 2014
Dear Casmana

We are glad you were impressed by the hotel overall, We like to think all our guests are treated the same however and wherever they come from, Some people are only able to travel by coach as they get older as most companies offer door to door service and give help with luggage etc:
We are sorry you felt uncomfortable having other fellow holiday makers in just because they had travelled by coach.
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Essex
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 June 2014

Booked a one night stay, bed and breakfast.. Great location. A small choice of restaurants, Winter Garden, Theatre, and Eastbourne tennis club and beach all within 200 hundred metres. Parking is free in the road outside or the hotel will supply a parking voucher (£1 per day) for the surrounding area. The Hotel was clean and the room we had (108) had a new Bathroom. My impression is the hotel has recently been updated. Although there was a dinner menu we chose to eat out. The breakfast and service was excellent. A choice of juices, cereals etc. and then various hot items to choose from. The staffs attention, helpfulness, service was outstanding.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank BenEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 30 June 2014
Dear Ben Essex

Thank s for the great review I will let the staff know you kind comments, glad you liked the new bathroom.
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Bracknell, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 June 2014

We stayed two nights as a family of four in a superior family room, easily enough space. Room was big, everything was clean, food was good - but what stands out is the excellent service from every member of staff.

They did everything they could to make the stay as comfortable as possible - even down to checking if we wanted heated or unheated plates for the (free!) children's breakfasts.

Five star service, thank you

  • Stayed June 2014, travelled with family
    • Value
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    • Service
Helpful?
1 Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 30 June 2014
Dear Dave d

Thank for the lovely review, see you again soon
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London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
Reviewed 5 June 2014

Our most recent stay at this hotel was, as ever, excellent.
Every aspect of our stay was of the very highest standard. Our reception, when we arrived, was welcoming and efficient and we were accommodated in a large well appointed and comfortable room. The newly refurbished restaurant served meals of high quality, well cooked and prepared food. The menu at dinner changed daily which also gave a variety of choice for diners. The staff were friendly, helpful and were always willing to meet our needs. Checkout was as efficient as the check-in.

We very much enjoyed our stay at the New Wilmington and we shall return to this delightful hotel.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Jimmywit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 7 June 2014
Dear JimmyWit

We are glad you enjoyed your stay again, and liked our new menu.
Don't forget to join our guest club to receive all our great offers.
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London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 May 2014

We have stayed at The New Wilmington for the last six years both at Christmas and Spring breaks
We have always rated the hotel highly and just when you think it can't get any better they have done it again with their new menu. The choices are very varied and the food and presentation is excellent thanks to Ray and his team. Special diets are well catered for and nothing is ever too much trouble, all the staff are so kind and welcoming. We always return home feeling rested and relaxed. I think the fact that many guests return regularly says it all.
Thank you to you all and we look forward to our next visit. Kind regards to you all.
C G & A

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Carole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New_Wilmington, General Manager at New Wilmington Hotel, responded to this review, 31 May 2014
Dear Carole

Thank you so much for your kind words, it is always a pleasure to have you, & Geoff & Anna of course. We are so pleased you enjoyed the new menu we have had all good feedback so far which is always a relief when such a big change is implemented. We will keep sending you all our lovely offers and hope to see you all soon.
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Additional Information about New Wilmington Hotel

Property: New Wilmington Hotel
Address: 25-27 Compton Street, Eastbourne BN21 4DU, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Eastbourne
#6 Business Hotel in Eastbourne
#6 On the Beach Hotel in Eastbourne
#7 Family Hotel in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — New Wilmington Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The friendliest welcome in Eastbourne ... The New Wilmington is an AA 3-star hotel, close to Eastbourne’s seafront, town centre and theatres. Hotel facilities include: 40 en-suite bedrooms, including lift level and ground floor rooms; free, unrestricted on-street parking; secure garages; a private lounge and bar and an 80-seat restaurant serving traditional home-cooked dishes.The hotel provides regular entertainment in the evenings, including live music in the bar lounge up to 4 nights a week. ... more   less 
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Also Known As:
New Wilmington Eastbourne
Hotel New Wilmington

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