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“10/10”
5 of 5 bubbles Review of West Rocks Hotel

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West Rocks Hotel
Ranked #11 of 41 Hotels in Eastbourne
Certificate of Excellence
Kent
Level Contributor
1 review
“10/10”
5 of 5 bubbles Reviewed 31 August 2014

We have stayed in a few hotels in Eastbourne over the years and this is the best by far, the room was fab and the breakfast is to die for, massive fry up or some other stuff for you veggies. The staff are very freindly and helpfull. It is the perfect place to stay

Room Tip: The room we had was 29 and it was at the front of the hotel with a sea view.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank gsf09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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429 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (149)
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English first
Suffolk
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 26 August 2014

My husband and I spent two comfortable nights at the White Rocks Hotel. On the whole we enjoyed the experience, but think it is important for customers to know that the hotel is currently undergoing gradual refurbishment, and therefore there may be some disappointing aspects to your stay, depending on which room you find yourself in.
Our room (no 11, superior apparently) was only half refurbished! All was fine in the bedroom itself, apart from a damp problem in the chimney, which was unsightly but Ok. However the bathroom sported pink tiles, circa 1970, was very old fashioned, and on the three occasions we used the shower the water was only adequately hot once.
The corridors etc, upstairs could also do with some attention.
In fairness, the owners make no secret of the fact that the refurbishment is happening, although perhaps we should have been told in advance?

The good points:- Room 11 was a good size and had a sea view as promised, but because it was at the side of the building was off the main promenade and thus very quiet. The beds was comfortable and linen and towels good quality. Everything was immaculately clean, although the room was not made up until the afternoon (an increasingly common gripe).
The public rooms downstairs have been done up with great taste and flair. The bar is pleasant and drinks not overpriced. The breakfast room is light and airy despite being below ground level and the quality of breakfast was good,
Service was first rate and very friendly.
We would certainly return to West Rocks, and think this will be an outstanding five stars once the refurb is complete.

Room Tip: Room 11 has the benefit of a sea view but is quieter than those on the front. Lift is rather small...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JennyWrenSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 August 2014 via mobile

Friendly and caring staff. Tastefully furnished room with super comfortable bed. Very very enjoyable stay. Meals great. Good location for a short stroll to restaurants and theatres. Refurbishment didn't impact on our comfort.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank richardmint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abbots Langley, United Kingdom
Level Contributor
142 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

This is clearly a hotel that has recently been taken over after years of having little TLC the new owners have made a great start and the main public areas reflect that this is going to be furnished to a very good standard
The breakfast is great with the meats sourced locally and it shows
The thing that stood out most is the attitude of the management and staff they are clearly focused on the customer and have a 'can and will do ' attitude
We will definitely return and would highly recommend

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neston, England, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 August 2014

We have just returned from 6 nights at the West Rocks Hotel. The location is perfect. Lots of sea views and the beach literally just across the road. Parking can be difficult in English resorts but not here. We paid £1 for the whole week. Each day my husband went to reception where they gave us a new day ticket to cover our parking space. The beds were gorgeous don't think I have ever had such a comfortable bed in a hotel. Food was great and extremely well priced for the excellent quality.

The hotel is about to refurbish the hallways but the majority of the hotel had been refurbished recently and was very tastefully done, smart but informal.

Last but not least the service was so very good. I believe the service was the best we have had for a very long time. Staff were attentive but unassuming. Nothing was too much trouble and we felt we had been really looked after. As you can tell we would recommend this hotel. Thank you for such a lovely stay.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 18 August 2014 via mobile

Pros
- Excellent location
- Great sea views
- Friendly staff
- Nice communal areas
- Tasteful refurb

Cons
- Standard double tight with a cot (we had room 8)
- Refurb not complete (our bathroom was clean but tired)
- Not very accessible with a pram (stairs on entry & lift broken during our visit)
- Dining food was disappointing (we ate on a Monday & wondered if they didn't have their usual chef on)?

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oxfordlocalgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

We stayed here for the Sunday night being the last day of Airbourne. We had a sea view which is fantastic. I cant understand why this hotel only has a two star rating, it deserves more. The staff, and particularly the Manager Ian cant do enough to help and are very friendly. The renovations they've done so far are great and we will definitely be staying here next year for Airbourne.

Room Tip: A sea view is a must!
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank LSDAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about West Rocks Hotel

Property: West Rocks Hotel
Address: 44-46 Grand Parade | off Howard Square, Eastbourne BN21 4DL, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 41 Hotels in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — West Rocks Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to the West Rocks Hotel & The Channel Restaurant, Eastbourne. We are located in the fashionable side of Eastbourne, a 5 minute walk to the shopping centre and 200 metres to the theatres. We are ideally located on the best part of the seafront, near the pier, bandstand, stunning western lawns and the Martello Tower, all within easy reach. Many beautiful walks are just outside the hotel, including Holywell, Beachy Head, Birling Gap, Seven Sisters and bucolic villages of Alfriston and Litlington. Situated directly on Eastbourne's seafront, overlooking the English Channel, the West Rocks Hotel is under NEW OWNERSHIP as of January 2014. Offering 50 refreshed rooms, bar, The Channel Restaurant and a new tearoom. All rooms are en suite and feature TV, telephone, and tea / coffee making facilities. Many rooms feature stunning sea views and views across the English Channel. All room prices include our yummy breakfast which has a large selection of premium breakfast items. The Channel Restaurant offers a great dining experience with locally sourced fish and local cuts of meat, freshly caught local fish, great wine selection with a fantastic view of the sea. Free Wi-Fi is available in public areas. Renowned for being the sunniest resort in Britain, Eastbourne offers a 4 mile long pebbled beach, which stretches from Sovereign Harbour to Beachy Head. The beach is directly outside the West Rocks Hotel. The property is also conveniently located for the Congress Theatre, which is just 5 minutes' walk away. On-street parking is available outside the hotel, subject to availability. Parking vouchers can be brought from reception. ... more   less 
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