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The Claremont Hotel
Ranked #8 of 40 Hotels in Eastbourne
Certificate of Excellence
Reviewed 2 March 2014

Typical Daish hotel; i.e you get what you pay for.
However, avoid room 115 - like coffin and Room 111 - noisy +++ i.e. near boilers
Manager, David), and staff excellent. Even found me an emergency dentist.

Room Tip: Ask for detailed description of room before you book
  • Stayed: February 2014, travelled with friends
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5  Thank Margaret F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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521 - 527 of 550 reviews

Reviewed 25 February 2014

My father did trip with Daish's holidays in November. They were promised an upgrade which ended up being a basement room which was supposedly refurbished and radiator not working. When room was changed the wallpaper was black and mouldy. The food was excellent but otherwise no other compliments on shabby hotel. The coach pick up was extremely late with no explanation and coach unseated both ways some seats that had been slashed had been repaired with string! Advice - avoid hotel and Daish's holidays!

Room Tip: Avoid at all times
  • Stayed: November 2013, travelled as a couple
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2  Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

We boarded the Daish,s coach at Dudley at 9-30am, arrived in Eastbourne around 2-45pm.My wife and I were given room 317 as the lift only takes three people and it was very busy we made the long climb up to our room. Our luggage arrived within the hour. The room was on the small side for a twin bedded room but as regards the bath room the less said the better. The only good thing about it the water was hot and constant.
In the hallway the door handle had made a hole in the wall from opening the door to hard and there was ripped wallpaper either side of the windows. We had two large bath towels and two of normal size which we had to hang on one small towel rail.
The meals were enjoyable but the restaurant was very claustrophobic. Our waitress was Monica and I must say she was very good along with all of the staff in the Hotel. Nothing was to much trouble. It was a good job that there was no prize for the quiz as most people were using their phones for the answers. The bar prices were good except for the bottles of wine which I am sure could be reduced.
The lift was a big problem but Daish,s are hoping to install a bigger one in the near future.
All in all we will not be going back.

Room Tip: keep away from the third floor.
  • Stayed: February 2014, travelled as a couple
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8  Thank adav43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

We have just spent a few days at the Claremont Hotel Eastbourne the hotel is clean and all staff are most friendly, the food is excellent. The location is handy for buses to Brighton and Hastings. The bus stops outside the pier which is only a short hop from the hotel. Defitanately will be going back again.

Room Tip: Higher floors have more of a view
  • Stayed: January 2014, travelled as a couple
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5  Thank MY4KGMVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

We have just returned from a five day break in Eastbourne staying at the Claremont hotel belonging to Daish. Bus was due to pick us up at 09:50 but did not arrive until 11:45. We were left standing in the cold wind for approx 2 hours. Unable to contact Daish's HQ for information. Spent over £3 pound on mobile holding the line waiting for operator. Eventually spoke to a lady who had no idea why we had not been picked up but she promised to ring me back. Thirty minutes later she rang to say the bus should be with us in 20 minutes. When it at last arrived all the driver would say is that he was asked to do pick ups and drop offs hence the long delay. No reason was given as to why we had to wait for over 2 hrs in the cold.
The journey to Eastbourne was fine but on arrival at the hotel our rooms (101 & 102) were freezing cold although the remainder on the building was heated. Complained to reception who said they would investigate. The heating came on and went off again. Another complaint to reception but room was stone cold when we wanted to get up in the morning.Throughout the five days the heating was very erratic and off more than on. Complained to reception five times but the heating problem was never resolved satisfactorily. We spent more time in the lounge than we would have normally have done for the warmth. Thank goodness that the weather was not bitterly cold. The W/C shower area in room 102 was totally unheated and as such was unpleasant to be in. The shower cubical had mould in the grouting the shower mat was also mouldy. The nets at the windows were dirty and the old wooden frames were covered with mould at the bottom. Reception was told but nothing was done.
I understand that this is a budget break but heating and a clean room should not be to much to ask.
There was some good points however. The food and the dining room staff were exceptional. The entertainment in the evening was also excellent.

Room Tip: Steer clear of rooms 101 and 102. Apart from the heating problem these rooms are directly adjacent t...
  • Stayed: January 2014, travelled with friends
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7  Thank Mick574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2013

i was in a group of 20 that stayed here for a Turkeyand Tinsel holiday. having been to other hotels run by Daish's holidays I must say I was pleasently supprised.the hotel is nicely positioned oposite the pier and is on level ground, so anyone with walking difficulties can make the most of their walking abilities.The food was very good and always piping hot and well presented, All the staff were realy marvelous. We were a disabled group so all had special requirements and these were all taken into consideration when allocating the rooms.Thank you Daish's. There was evening entertainment which in my (and the rest of the groups) opinion was well up to standard. Drink at the bar were pleasentkly not as expensive as i had expected, lower than normal. There are two lifts , one to the dinning room the other to the upper floors albeit they can only take 3 people at a time, however the staircases all have nice hand rails. This is a Victorian/Georgean building so they are limited to what they can do. The Bedrooms are quite small, but that doesnt matter as you only sleep in them, some have walk in showers and others have bath with showers over . there is also a nice little caferteria for afternoon tea/coffee and cakes etc. Everywere is very clean. all in all a good holiday at a very moderate price.

Room Tip: Make sure when booking you realy state your specific requrements , and ensure the HOTEL is aware of...
  • Stayed: December 2013, travelled with friends
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11  Thank susan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2013

This is a very pleasant friendly hotel situated opposite the pier in Eastbourne. If travelling by your own car, parking could prove to be problematic. Food is both ample and of a good standard and the waiters are both very friendly and efficient.The restaurant is in the basement and has to be reached by either lift or stairs...if lift not working could be difficult for those who are infirm. Rooms are comfortable and well-appointed.

Very conveniently situated for buses to Brighton, Hastings or Lewes....can recommend the 13X between Eastbourne and Seaford which takes in Beachy Head, Birling Gap and the Seven Sisters ....a very pretty route and FOC if you have your bus pass!

  • Stayed: December 2013, travelled on business
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5  Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Claremont Hotel

Address: Grand Parade, Eastbourne BN21 3YL, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Free Breakfast Restaurant
Hotel Style:
#15 Family Hotel in Eastbourne
Price Range: £200 - £1,000 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Claremont Hotel 3*
Number of rooms: 72
Official Description (provided by the hotel):
Exclusively for adults, the newly refurbished Claremont Hotel offers a prime location on Eastbourne's splendid Grand Parade. Close to the pier and with the award-winning beach just across the road, the Claremont Hotel offers a traditional seaside break with the customary service and value for which we are renowned. It's high standards have been recognized by Tripadvisor, who awarded it a Certificate of Excellence in 2016. Following a comprehensive refurbishment programme in 2013, the Claremont Hotel offers a lovely new bar and lounge with a brilliant line-up of live entertainment every evening. We also have a coffee shop, perfect for planning your day with a morning coffee or enjoying afternoon tea and views across the promenade. ... more   less 
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Also Known As:
Claremont Lions Hotel

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