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“The Hydro needs to up its game”

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Hydro Hotel Eastbourne
Ranked #4 of 40 Hotels in Eastbourne
Certificate of Excellence
Reviewed 12 July 2014

I've had 3 awful visits to the Hydro in the last six months. One was to an abysmal Christmas Dinner with a big band. Music too loud, too many musicians, couldn't see them and the I had a view of the drapes, which gosh were covered in thick dust. The food was truly awful, turkey so thin I couldn't get it onto my fork as it collapsed, small portions even the Christmas Pud was grim. Sorry I know I should have complained about this last December and then an afternoon tea in the conservatory. The service was poor, and at 3pm there was not one clean table in the room I couldn't complain this time because I was taken their by a friend but it was embarrasing. Then a funeral party, just grim brown food, I tried to persuade the widow to go elsewhere but he lived on ideas of the Hydro is days gone by.

Room Tip: You do have lovely views from the conservatory.
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  • Stayed: December 2013, travelled with friends
    • Service
4  Thank Gapyeargrannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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684 - 690 of 916 reviews

Reviewed 6 July 2014

we booked 3 nights here going by ta reviews,well i have to say for £140 a night it was very overpriced,the entrance is grand and the room had a lovely view of the sea and beachy head,but the room 111 really needs to be updated the door into the room and the bathroom door were both peeling paint and very battered,wallpaper peeling off walls,also we requested an iron and ironing board the 1st one delivered to our room was filthy and sticky and leaking yellow stained water we tried it out on a towel good job we did as it would have ruined any clothes,so we had to ring reception again and get another one the iron was better but the ironing boards need new covers!!the 1st night we ate in the restaurant,the food was ok but the atmosphere was terrible it was like a morgue,my husband asked the young waiter if they played a little light background music for abit of ambiance,reply was no management wont allow it,then later i asked in the bar same question i got the same reply,they poor youngsters waiting on seem very suppressed,come on management(ian turnball) give them abit of incentive they are doing a great job,but they all seem depressed with their jobs!! we did use the pool but it really needs a shower there,so people can shower before entering for hygeine reasons!! so all in all it seems its down to bad management as the place needs a good bit of money spent on it to get it as it should be for guests paying those prices.

  • Stayed: July 2014, travelled as a couple
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Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

Our Holiday in Eastbourne was very relaxing we stayed at the Hydro Hotel and had a room with a wonderful view over looking the English Channel in view i of this we paid a little more for the room but it was well worth paying a little more just for the view.
The staff are well trained and the hotel has a friendly professional atmosphere to it. The food is excellent and the gardens are well maintained as is the open air swimming pool.

Room Tip: The Rooms overlooking the front have the best views of the sea and gardens.
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  • Stayed: June 2014, travelled as a couple
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1  Thank Australs4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Have been staying here for quite a few years for a function in November. Following that we have done a couple of offered good deals.

Without a doubt beautifully clean, incredibly couteous staff very well run.

Don't expect gyms and jacuzzis ,just cosy,excellent food ,sea view and side sea view bedrooms are obviously the best.

The beauty room is good value .

Plenty of comy sitting ares to enjoy coffee , teas .available all the time served by the many waiting staff, and to watch the world go by.

Menu changed every night over our three night stay.

Service was as excellent on our Agm weekend as on our private weekend.
,

Room Tip: Choose side or sea view room
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  • Stayed: November 2013, travelled with friends
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1  Thank G8773ALJanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Our recent stay at The Hydro Eastbourne was a thoroughly enjoyable experience. I work for a charity & co ordinate assisted holidays for carers & those they care for. Our party of ten plus two staff were well attended by hotel staff in a professional but caring manner. The accommodation was of a very high standard albeit the lift a tad small. Food was delicious & something for every palate. I would not hesitate to book this hotel again.

Room Tip: We all had sea views & these were light bright rooms.
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  • Stayed: June 2014, travelled on business
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Thank Wens500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2014

This is a classic English hotel, very near the sea, with an old-fashioned ambiance. We all chose the same thing -- roast beef and yorkshire pudding. The food was delicious and service was friendly and efficient.

  • Stayed: May 2014, travelled with family
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1  Thank Wbpdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

I found little to find fault with the two course set lunch in the lovely Crystal Dining Room which, at £12.95, represented good value. The red mullet in a vermouth sauce with crushed potatoes was fresh and well cooked. The accompanying vegetables were rather disappointing, though – cold and dry new potatoes served, rather oddly, next to an equally lifeless Duchess potato swirl alongside red cabbage and broccoli which seemed out of season on a warm, June day. The pear poached in Drambuie with coffee ice cream was first class, though. We also shared a cheese board between the three of us which was generous in size if rather unimaginative in constituents.
The service and overall experience (which includes linen tablecloths and napkins) was outstanding throughout. Our request to be served coffee with hot milk on the beautiful terrace overlooking the croquet lawn and English Channel beyond was obligingly met and was a delightful way to spend an hour after our lunch. The wine list is very reasonable priced too.

  • Stayed: June 2014, travelled with family
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Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hydro Hotel Eastbourne

Address: Mount Road, Eastbourne BN20 7HZ, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 40 Hotels in Eastbourne
Price Range: £67 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hydro Hotel Eastbourne 4*
Number of rooms: 82
Official Description (provided by the hotel):
The Hydro is Eastbourne's finest 4 star hotel. From its clifftop location, 121 feet above sea level, the hotel features magnificent views of the sea and the cliffs of Beachy Head. With 82 bedrooms, two restaurants and five function rooms, it is ideal for both business and leisure travellers. Plenty of free parking on site and surrounding the hotel, friendly and professional service, excellent cuisine, newly refurbished bedrooms and Wi-Fi included in the accommodation rate. The Hydro is the perfect choice for your next stay in Eastbourne. ... more   less 
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