Our room was a single size, old and smelling of cigarette fumes, we overlooked the back, looking out at the service yards & kitchens. One window (sash frame) that when opened to airate pigeons flew in on two days.
The en-suite was so small, you really couldn't swing a mouse in it. The shower broke twice, unable to turn off the hot water!
The room was dirty, and after our real disapointment noticed the seriously dirty carpet. There was no space to stretch our legs except on the bed!
If that wasn't bad enough the food was not fresh, with frozen vegetables and small portions. There was no real choice, unusual for such a big hotel.
When we complained four times, it was like deaf ears, returning plumbers tools to reception and telling them about the pigeon invasion...replied like Sybil Fawlty.."well there is a pigeon problem in Eastbourne"! We have never been contacted by the Cumberland since leaving a written message upon departure.
Clearly the worst hotel we have ever stayed at.
- Official Description (provided by the hotel):
- The Cumberland is one of Eastbourne’s Premier Hotels, commanding a wonderful position on the seafront overlooking the famous Flower-Decked Promenade, the Bandstand and the English Channel.In the Lounges and Wordsworth Restaurant, all of which have breathtaking sea views, you will find an ambiance of classic elegance. Entertainment is enjoyed throughout the year, including regular dancing in our Grand Cumberland Suite. Our 72 en-suite bedrooms, the majority of which have sea views, some with shared balcony, are tastefully furnished all with colour TV, Radio, direct dial telephone, tea/coffee making facilities and hair driers. We have a lift to all floors. Our Head Chef, one of Eastbourne’s best, prepares excellent cuisine with the utmost care, using only the finest ingredients, complemented by our extensive wine list. Our friendly, helpful and efficient staff will ensure that your stay at the Cumberland is a memorable one. ... more less
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