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“Unbelievably creaky floors and a poor night's sleep”

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Cumberland Hotel Eastbourne
Ranked #24 of 40 Hotels in Eastbourne
Chorley, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Unbelievably creaky floors and a poor night's sleep”
Reviewed 31 July 2014

Whilst this hotel has an excellent position in the seafront, it is in need of some serious updating especially where the bedrooms are concerned. Very creaky floors and a wall light that fell off during the night meant a very poor night's sleep. The shower/bath didn't drain properly so we were left with some scummy standing water. The receptionist was apologetic the following morning but advised there was no manager available for us to discuss this further. Breakfast was fine and the dining room staff were nice and helpful. Based on our experience (one night, one room) wouldn't recommend.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank ABCD24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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221 reviews from our community

Traveller rating
    70
    86
    26
    24
    15
See reviews for
38
65
11
10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Solihull, United Kingdom
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014

Whilst the public areas looked quite good. The rest of this hotel certainly needs updating.
Our bedroom had paint and wallpaper peeling off round window. The taps in bath were coming
away. Carpet needed a good clean. Walls needed a new coat of emulsion to cover marks.
Food was basic and not properly cooked on several occasions.
Staff were pleasant and quite efficient.
All round quite disappointed. Hotel in good position on sea front but that was the only redeeming
feature as far as we were concerned, sorry.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gillcleaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 June 2014

The management kindly helped out at the last minute to accommodate thirteen people
for dinner in a private dining room. The next day we used the room again for lunch
after a funeral.

Excellent service, food. Thank you to the Reception staff too.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank onwardtraveller17447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level 4 Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 June 2014

Good food at all times - very good selection at breakfast and choice of menu for the evening meal. Staff extremely polite and helpful. Room clean and fresh towels. Location within a 10min walk to the town centre and of course right opposite the sea front.

Room Tip: If available a room with a balcony overlooking the sea - listen to the concerts held on the front fr...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RodBuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coventry
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 June 2014

I have just had my second stay at the Cumberland, Eastbourne with a group of 12.
When I last visited this hotel, there were a few problems with décor because of the dreadful weather at the time , but it didn't stop me giving it a fair report, with the comfort, friendly staff, and the entertainment, plus the ideal position on the sea front within walking distance to the shops, pier, theatres, and not forgetting a bus stop right outside to go further afield. Now the hotel is in at the end of refurbishment, and the rooms are looking great. My single 208, although a rear view had a lovely bathroom/shower which was almost as big as the bedroom. Okay squeaky floorboards are a problem, but you only hear them when your getting up, or going to bed. You don't go on holiday to spend time in your room, there is a lovely lounge downstairs, and food has loads of choice....

Room Tip: Top floor probably rules out the squeeking
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abigailCoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 May 2014

Just stayed one night at the Cumberland Hotel following an event. I had a single room, which was perfectly adequate. The creaking floorboards and bed were a little irritating, however. The bath tub was disappointingly small, but I can live with that just for a short stay. Staff very polite and helpful. Breakfast okay. Nice spacious ballroom in basement. Talking to other guests at breakfast it transpires that the quality of the facilities vary from room to room, so it is worth checking in advance, e.g. if you want a television with digital channels and radio. The clientele was very elderly, but Eastbourne is renown for this.

Room Tip: Tell the hotel when booking what your specific requirements are.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lucia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton
Level 4 Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 18 April 2014

Just had a cream tea at this hotel booked a table in the front of the sun lounge by the window. A lovely view. I had a decaf tea served in a lovely teapot matching the same pattern to all the crockery, ours was in a poppy style. The tray arrived serving sandwiches selected specifically by my husband.... Salmon, prawn, ham and egg mayonnaise. The second tier was carrot cake, coffee and walnut cake and lemon drizzle soaked with lemon, intermingled with raspberries, fabulous. On top were scones already piled with jam, clotted cream and fresh cranberries on top. To finish, my husband had ordered strawberries with clotted cream served in a martini glass each and sparkling wine in champagne flutes.
A beautiful cream tea to celebrate 10 years marriage together.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank lindaloo_fy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cumberland Hotel Eastbourne

Property: Cumberland Hotel Eastbourne
Address: 34-36 Grand Parade, Eastbourne BN21 3YT, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Restaurant
Hotel Style:
Ranked #24 of 40 Hotels in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cumberland Hotel Eastbourne 3*
Number of rooms: 72
Official Description (provided by the hotel):
The Cumberland is one of Eastbourne’s Premier Hotels, commanding a wonderful position on the seafront overlooking the famous Flower-Decked Promenade, the Bandstand and the English Channel.In the Lounges and Wordsworth Restaurant, all of which have breathtaking sea views, you will find an ambiance of classic elegance. Entertainment is enjoyed throughout the year, including regular dancing in our Grand Cumberland Suite. Our 72 en-suite bedrooms, the majority of which have sea views, some with shared balcony, are tastefully furnished all with colour TV, Radio, direct dial telephone, tea/coffee making facilities and hair driers. We have a lift to all floors. Our Head Chef, one of Eastbourne’s best, prepares excellent cuisine with the utmost care, using only the finest ingredients, complemented by our extensive wine list. Our friendly, helpful and efficient staff will ensure that your stay at the Cumberland is a memorable one. ... more   less 
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