A day out planned with grandparents was totally ruined by this farm's policy on use of their catering facilities. Having spent an enjoyable morning picking fruit we decided to take some refreshments within their cafe/restaurant. We ordered coffees, fruit juices and a pot of tea for 2.
One of our party had mistakenly put milk into both cups but wanted their tea without milk - no hassle you would have thought! I went back to the counter and asked for another tea cup but was advised this was not possible, unless I purchased a 'cup of tea for 1'. Another member of our party then went to query this position and was then advised that we could have a new cup without the charge but a member of staff then followed us back to our table and demanded the original cup with milk back!! To our total astonishment, we realised that this was a serious demand and the member of staff waited at our table for the tea cup to be returned.
Having finished our food & drink, I went and asked to speak to the manager in order for me to make my feelings known about their abysmal lack of customer service. The only response I received was they had always made this charge from the first day they had been open. I told the manager that this did not make their policy right in any way and it certainly appeared that this business operated on the premise that all their customers were inherently dishonest and it was perfectly reasonable to make these sort of charges on top of the amount of money we had already spent on the fruit and the refreshments we had purchased.
Acceptable levels of customer service have been abandoned in the grasping pursuit of squeezing every single last penny from their clientele. We will definitely not be going back and I think that this farm should concentrate all their future efforts on their fruit and vegetables - it is very difficult to be rude and unhelpful to these!
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