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“Fantastic stay, would definitely recommend - and we'll be back!” 5 of 5 bubbles
Review of Shore View Hotel

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Shore View Hotel
Ranked #14 of 42 Hotels in Eastbourne
London, United Kingdom
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Fantastic stay, would definitely recommend - and we'll be back!”
5 of 5 bubbles Reviewed 9 June 2014

Had a great stay at the Shore View this weekend. The location is great - it's not right in the town centre, but it is right next to the pier and opposite the beach. The hotel itself is modern inside and has obviously had a refurb recently. The room was clean, bigger than I expected, and the bed was very comfortable. The bathroom was very simple, but as I said, it was clean! For its price (I paid £45 for a Saturday night stay) it's great value for money.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank haybelline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George T, Manager at Shore View Hotel, responded to this review, 13 July 2014
Dear haybelline,
Thank you for taking some time out of your day to write us a review.

We are always so pleased to hear when a guest has had an enjoyable stay and found our hotel a pleasure to stay in.

Kind Regards,
GT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

830 reviews from our community

Traveller rating
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    193
    52
    37
See reviews for
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25
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
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  • Italian first
  • Portuguese first
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  • Spanish first
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

This is a hotel we will be coming back to again...
We have stayed in this building many times when it was owned by another hotel chain because of its fantastic location but it is so much better under its new owners. The place has been refurbished and is delightful. The rooms are pretty and well layed out, we had a sea view room and there had placed a table and chairs by the window so we could sit and really enjoy the view. The staff are a joy with nothing being too much trouble, such nice people. The place is a basic hotel but a really good one - our room was lovely, spotlessly clean, had the usual tea/coffee etc, but also had shampoo and soaps, plenty of towels, an iron and ironingboard and hairdryer in the room (so no going down to reception everytime I wanted to dry my hair...). Well done Shoreview!

Room Tip: You cannot go wrong with anything with a sea view - its breathtaking. The hotel is on a road but th...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Sally H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George T, Manager at Shore View Hotel, responded to this review, 13 July 2014
Dear Sally H,

Firstly i would like to say an opening line of "This is a hotel we will be coming back to again..." always bring such a smile to our faces.

We are very glad to hear that you have returned since we took over the building and found it a delight. We take the greatest pride in doing everything in our power to give our guests the best stay.

Thank you for taking the time to share with everyone else your pleasurable stay and we look forward to your return in the future.

Kind Regards,
GT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 3 June 2014

We stayed here for two nights on a Travelzoo deal which represented very good value for money at £40 B and B per night for two adults and two children, even though we travelled as a couple.
The hotel boasts a major refurbishment, and considering it's prominence on the seafront and age, it has not had a traditional more sympathetic overhaul.
It presents as a slightly more upmarket Travelodge or Premier Inn, with open minimalist furniture and that style of decor, even to using a similar colour to the latter.
I do not object to this in itself, it just felt less luxurious than I had anticipated.
There is free time limited wifi and a flat screen tv, with tea and coffee. The bathroom however was just functional, with prison like Lino and poorly designed accessories. The shelf is on the wall opposite the sink, the toilet roll holder is almost on the floor at a considerable distance from the lav. So unless you have the dexterity of an orang-utan I wouldn't use it after a few drinks. However, the room was clean although wall tiles in shower area need regrouting.
Breakfast was a buffet style, no scrambled eggs or anything remotely differing from the standard bacon and sausage. I found it to be of poor quality and without much thought or variety. Too many residents for size of dining area, causing waits and food running out regularly.
We used the bar one evening, which was farcical. The one lad on duty clearly had little or no experience in bar work, using the wrong glasses, did not understand measurements and over charged us. He had to work on reception at the same time which left both areas frustrated. This needs attention.
Overall, it is a clean and convenient establishment, no free parking but you can extend on street charges using hotel token. I would not recommend it for a special occasion or a romantic getaway.

Room Tip: Sea view extra but probably worth it as side rooms have ghastly view of back of shops and other hote...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Drucherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George T, Manager at Shore View Hotel, responded to this review, 13 July 2014
Dear Drucherry,

Thank you for writing a review about your stay with us.

I have taken your comments and passed them onto our department heads to look into ways we can improve. In regards to our bathrooms we are currently looking into the design of our bathrooms and hope in the future you return to see some improvements.

We hope on your future visits that you will see some improvements we have made in our departments

Kind Regards,
GT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 3 June 2014

We have stayed at this hotel a number of times on a room only basis and have always thought that it was good value for money. We decided to try an offer of a 2 night stay to include breakfasts and an evening meal on the first night with a free glass of wine should we dine on the second night. I did ask before ordering if the fish was fresh or frozen as I did not want to be disappointed with the meal and the waiter was honest in saying that it was frozen. I then ordered the crispy chicken salad and I have to say that I thought at first that they had forgotten the chicken as I did not recognise it as such and nor did it taste like chicken. The salad was passed its best and, to be honest, I don't know how the waiter could actually bring out such a meal. The breakfasts were okay but I will only stay here in future on a room only basis.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Hooper2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George T, Manager at Shore View Hotel, responded to this review, 13 July 2014
Dear Hooper2014,

Thank you for taking some time out of your day to write a review about your 2 night stay with us in May.

I would i like to firstly apologise that your evening meal was not up to your expectations however can assure you we have since made some changes in our kitchen to improve the quality of our meals.

We are glad to hear that you would stay again and hope that next time you return you will see the improvements.

Kind Regards,
GT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

Good refurbished hotel & location, nice room quiet at back, friendly & efficient staff. But expensive breakfast, not tried - better options nearby in town. No free parking. Some late noise from pub opposite.


  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George T, Manager at Shore View Hotel, responded to this review, 13 July 2014
Dear David C,
Firstly i would like to thank for you taking the time to write us a review and for an amazing title,"It's a shore deal".

We take great pride in the time and money spend on our refurbishment and are only going to keep making improvements. In future for just £1 you can get a parking voucher from us and that allows you to park for the entire day and up to 11am the following morning.

We hope in the future you would come and try our breakfast at Shore View as we are always making improvements and adding new items.

Kind Regards,
GT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

We stayed for one night at the Shore View Hotel as part of a package booked through the Visit Eastbourne website that included 4 free tickets to Druslllas Park. Had some communication with the hotel prior to our stay and received prompt answers to my queries. We arrived about 6pm at the hotel and initially parking was a problem so had to park on yellow lines outside hotel as took bags out of car and left in hotel while parked about 5 minute walk away. I later moved car opposite hotel. You do get a parking voucher for £1.00 from hotel that lets you stay all day if you are staying in Eastbourne and this was good value for the morning after we checked out and walked along the seafront. The hotel is right by Eastbourne pier. We had a ground floor room and were initially concerned about road and passer by noise but this was no problem for us or our daughters. Only problem we gad at the hotel is that we had booked a room for 4 people and when we got there the sofa bed for our two daughters had not been made up nor were there any towels for them. I twice had to go to reception to ask for the room to be made up and it took nearly 90 minutes before someone came with the extra bedding and towels. I have never experienced this in a hotel before when a room is not made up correctly. We also had breakfast at the hotel which was booked when we arrived and therefore received a discount on the normal price and even though the choice was not fantastic it was good enough. One thing that did make us laugh at breakfast time was when the scrambled eggs had finished and we were told they were unable to make anymore as they had no more eggs but they could make us an omelette instead. (Perhaps they don't use eggs in their omelettes). Overall had a good stay and was very good value considering we had the tickets to Drusillas as part of the package.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MarkSparkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George T, Manager at Shore View Hotel, responded to this review, 13 July 2014
Dear MarkSparkie,

We are glad to hear that your stay with us as part of the deal with Drusillas Park was successful and enjoyable.

I am very sorry to hear that the room was not made up correctly for your daughters and you had to act twice however we have since looked into the way our family rooms are set up and serviced and hope on your return you will see that we have since improved our housekeeping and breakfast standards too.

Thank you for taking the time to review your stay and we look forward to your return.

Kind Regards,
GT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thousand Oaks, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

Had a few days in Eastbourne with friends during a three week holiday in the UK. The hotel was recommended by a relative, and turned out to work very well. The staff were very helpful and pleasant, we had a seafront room with a great view, and the breakfasts were tasty and plentiful. Would definitely return.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wehagler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George T, Manager at Shore View Hotel, responded to this review, 13 July 2014
Dear Wehagler,

Thank you for the short but very positive review about your stay with us at Shore View Hotel.

We are very glad to hear that a recommendation from a relative paid off and worked well for you. We take great pride in trying to also provide a high quality of customer service and very much look forward to your future return

Kind Regards,
GT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shore View Hotel

Property: Shore View Hotel
Address: 20 Marine Parade, Eastbourne BN22 7AY, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 42 Hotels in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Shore View Hotel 3*
Number of rooms: 90
Official Description (provided by the hotel):
located directly on Eastbourne Seafront, The Shore View Hotel is set within a beautiful Victorian building. All the rooms offer a comfortable double bed, TV with freeview channels, tea and coffee making facilities, complimentary WiFi and a work area with a desk and chair.Our family rooms are ideal for a family of four with a double bed and a double sofa bed which is suitable for two adults and 2 children under the age of 12.Make the most of your visit and up-grade to a Sea View Room for only £10 and enjoy the views of the immaculate beach and clean waters of Eastbourne’s coastline. ... more   less 
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