The owner is not fit to run a bath, she is rude and not what you would expect from someone who is in hospitality. I questioned why we had no hot water? 2 hours of no response just me going down 2 floors to reception as there were no phones?
Fobbed off with a string of lies that maintenance were dealing with it, the part would be fitted the next day etc. ( read similar reviews ref lack of water) not any tepid water just 2 taps of cold water!
No tv channels working properly a tv in the bathroom which was broken, jacuzzi stunk of stagnant water and the bubbles did not work not that it could be used due to water!
The staff were scruffy the guy in reception had food stains on a washed out black shirt the owner at 7 in the evening looked like she had got dressed in a hurry no make up and hair everywhere! The husband who looked like a urchin swore at us and told me if I didn't like it to p*** off! Which I did do, this establishment has been given a revamp of sorts but lacks management or house keeping. In a recession surely good customer care and manners are a must to continue to operate?
Shocking, disgusting modelled on faulty towers! Laughable but shocking dump which should be shut down!
I would hate to see the kitchens if this is what is visible to paying customers!
I regularly stay in hotels and over the years have stayed in the some of best and some which have been basic but this DUMP is the worst by far, save your money regardless of deals etc. We moved 50m up the road to be made to feel welcomed and surprisingly everything is working including hot water!.
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- Also Known As:
- East Beach Eastbourne