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“Shocking”
Review of East Beach Hotel

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East Beach Hotel
Ranked #12 of 40 Hotels in Eastbourne
Certificate of Excellence
Reviewed 17 November 2012

The owner is not fit to run a bath, she is rude and not what you would expect from someone who is in hospitality. I questioned why we had no hot water? 2 hours of no response just me going down 2 floors to reception as there were no phones?
Fobbed off with a string of lies that maintenance were dealing with it, the part would be fitted the next day etc. ( read similar reviews ref lack of water) not any tepid water just 2 taps of cold water!
No tv channels working properly a tv in the bathroom which was broken, jacuzzi stunk of stagnant water and the bubbles did not work not that it could be used due to water!
The staff were scruffy the guy in reception had food stains on a washed out black shirt the owner at 7 in the evening looked like she had got dressed in a hurry no make up and hair everywhere! The husband who looked like a urchin swore at us and told me if I didn't like it to p*** off! Which I did do, this establishment has been given a revamp of sorts but lacks management or house keeping. In a recession surely good customer care and manners are a must to continue to operate?
Shocking, disgusting modelled on faulty towers! Laughable but shocking dump which should be shut down!
I would hate to see the kitchens if this is what is visible to paying customers!
I regularly stay in hotels and over the years have stayed in the some of best and some which have been basic but this DUMP is the worst by far, save your money regardless of deals etc. We moved 50m up the road to be made to feel welcomed and surprisingly everything is working including hot water!.

  • Stayed: November 2012
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3  Thank GaryKeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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340 - 346 of 459 reviews

Reviewed 17 November 2012

We booked the suite with double jacuzzi bath, for my husbands birthday. On arrival the 'lad' on reception told us where our room was-number 28. Initially we were pleased with the room, double bay windows facing the sea and towards the pier, the balcony advertised wasn't private, you could in fact, walk around the entire floor, and choosing to do so right past other private room, peering in???!
We then had a look at our Jacuzzi bathroom- It looked good, a bit of a drainy smell-But a modern double Jacuzzi facing a waterproof bathroom TV sunk into the wall. On closer inspection, We noticed a laminated sign apologising that the bubbles did not work on the Jacuzzi, as this has been broken by a previous guest and they were awaiting a part. We returned to reception to enquire if we would be able to move to an alternative Jacuzzi suite, as this was the reason we upgraded. We were fobbed off by the reception lad, and the hotel manager getting all sorts of excuses, as to how they do not advertise Jacuzzi rooms any more, due to them in the bane of her life? I pointed out that their website clearly still advertises this and showed them the review on my phone. I was then given an excuse that the website designer had 'buggered off' (the owners words) to America so they couldn't do anything about it. We accepted this, as we were told we could still use the bath just without the bubbles.
After a stroll along the seafront we returned to get ready for our evening and attempted to run the bath-There was no hot water?! After three conversations with reception my husband was advised they were getting a plumber in. I went down and spoke to the reception and the owner and was told it would not be fixed as the plumber couldn't get the part till 8am the following morning- But we could walk down the corridor and use another shower, or move to a basic twin room at the back of the hotel. Not our idea of how we wanted to spend a rare night away without our children?!
After discussions with the staff -some workman piped up -"Well if you don't like it why don't you both "P*** off". My husband asked who he was and was told by the owner "That's my husband" (!!!!!) charming.
Needless to say, that's exactly what we did.
These people do not deserve to have a business. Rude, scruffy, abusive, aggressive. SHUT IT DOWN HOTEL INSPECTOR. You can put all the mod-cons in somewhere, but being run by a team of people with no manners -will never improve with customer experience. DON'T BE FOOLED BY THE WEBSITE.

  • Stayed: November 2012
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2  Thank FamilyKeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2012

After reading some of the reviews on the East Beach i was at the point of not even wanting to waste the petrol to drive there, buit i'm glad we did. The negative reviews are obviously from people with excessively high expectations. It's not a spanking new and chrome shiney hotel, but it's an OLD victorian Hotel! What do you expect?? It was warm, clean, cosy with a fabulous view (room 14) of the sea and pier and the breakfast was great. We watched from our room the starlings coming to roost in massive swarms around the pier as the sun set against a pink sky with a bottle of wine in our bay window. Perfect night away. The room was tiny, but who who cares??

  • Stayed: November 2012, travelled as a couple
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Thank CathandAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2012

Hotel was lovely and warm as were the staff. Room was large and had a lovely view of the Sea and Pier. The water was hot at all times and the beds were very comfortable. The food was very good and well presented.Evening entertainment was good it was a lot of laughs.
We would be pleased to stay here again and would recommend to others.Many thanks to everyone including all the members of our Party. The weekend will be remembered with fondness for years to come.
Graham and Barbara A.

  • Stayed: November 2012, travelled with friends
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1  Thank Gra25ham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

Really great weekend. Staff very attentive and polite. Food exceptionally good especially the soups. Welcome (free) drink before dinner on arrival. Excellent evening entertainment. Rooms clean and warm, water hot at all times. Absolutely nothing to complain about. Would be happy to return. Highly recommended.

  • Stayed: November 2012, travelled with friends
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Thank Geraldine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

Stayed here 2-4 November 2012. Staff were very friendly and helpful. Rooms very clean and comfortable. Food was lovely with very good service. Evening entertainment was enjoyable and you could join in as much as you wanted. Would definately recommend staying here!

  • Stayed: November 2012, travelled as a couple
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Thank William Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

Very helpful staff on arrival, thought the hotel was very well decorated even though i have read about the reception being dreary( i didnt think so). Room had a terrific veiw looking out over the sea and was a very clean and pleasant place to stay. got the hang of the tv after about 3 mins so no problems there. The food was excellent with great service, nothing was too much bother. In particular was Debbie, help make our stay a lovely experience and a very friendly person, so i would like to thank her personally. 10/10 for me.

  • Stayed: October 2012, travelled with friends
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Thank Terry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about East Beach Hotel

Address: 23-25 Royal Parade, Eastbourne BN22 7AN, England (Formerly Weyanoke Hotel)
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #12 of 40 Hotels in Eastbourne
Price Range: £33 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — East Beach Hotel 3*
Number of rooms: 32
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Also Known As:
East Beach Eastbourne

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