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“More like a 3* with a +”
Review of Langham Hotel

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Langham Hotel
Ranked #2 of 40 Hotels in Eastbourne
Certificate of Excellence
Reviewed 23 August 2014

So, this hotel is right on the seacoast so there is a lovely view with the waves crashing in. The hoitel is clean in general, so that is nice. In general this is a hotel for the elderly though.
It is a bit away from the city centre.

Pros
No loud neighbours, dont know if it was because its soundproof, or if they were asleep or simply a vacant room.
Nice big room
Cool bedside lamps
Decent bathroom
Nicely assorted bathproducts
Seasideview!
Firm bed
Free wifi, good connection

Cons
The shower was not more than a weak pressured tap
Furniture is adjusted for the elderly, tall hard chairs
TV small and on the opposit side of a big room
No aircon, was very warm and opening the window ment bugs inside
The woman at the frontdesk wasnt very experienced so checking in got a bit awkard.
Breakfast was table service, though the food didnt havet a "personal touch" kind of feel or taste even though the servingstaff was nice and competent!
Bedding was the old blanket on a sheet-type, no duvet!

Hope youll have a nice stay but were probably will try a new hotel if we come to Eastbourne again.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank CarroEriksson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon B, Manager at Langham Hotel, responded to this reviewResponded 26 August 2014

Dear CarroEriksson,

Thank you very much for sharing your personal experience about your stay with us. I am sorry to read that those cons marred your stay with us so much and that we were not your style. I am sure had we been aware about a problem with the shower, or the temperature we could have made you more comfortable. Some of your comments are a bit nit picky but I will take note and I do appreciate the positives you have mentioned. This hotel is a universal product that does appeal to the vast majority of visitors who stay here and our overall design is not aimed at a specific age group as outlined in your review. I do hope you find what you are looking for in the future.

With kind regards
Simon Brown

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Reviewed 22 August 2014

Visited with my daughter for 3 nights. This hotel does need updating in some public rooms, the bar seemed dark and dingy when we arrived at night and the reception and lifts have the same feel but it's clear updating is in progress. Our room was also a little old fashioned but it was large and comfortable and had a new, modern and fabulous bathroom with walk in shower so even though the room wasn't exactly as described on the web site (it didn't have a bath) we were happy. The room became very hot but we were supplied a fan on request. It was at the front of the hotel and we had amazing sea views.
The customer service was very good with every effort made to please. We had some problems and niggles during our stay but we were compensated and left satisfied, Only one member of staff had a slight 'attitude' everyone else we encountered was welcoming and friendly.
We found the breakfast, which isn't a buffet, to have very small portions (one veggie sausage, half a tomato and tiny triangle of fried bread for example with the vegetarian breakfast) but it could be the case that a larger portion is provided on request. It would have also been nice to have the option of fresh fruit salad. However no complaints whatsoever concerning the cream tea which was fantastic and also the dinner which was very, very nice indeed. We only managed to eat dinner once in the hotel but would definitely recommend it and eating in the conservatory looking out to sea was lovely.
There is entertainment at night which everyone seemed to enjoy. Car parking is charged extra and in some secured army barracks about five minutes walk away. Overall a nice break and a good hotel.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank crystal9078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon B, Manager at Langham Hotel, responded to this reviewResponded 26 August 2014

Dear crystal9078,

Thank you very much for your sharing your experience and your recommendation. I am really glad you enjoyed your stay and that we took good care of those little niggles. Our public areas are refurbished and but do look darker at night especially if not all the lights are on. I was not aware of a 'slight attitude' with a member of staff and I am sorry to read this. Yes, you can always request more items for your breakfast including fruit and I am pleased dinner and afternoon tea were well received. Please do return to us again soon.

With kind regards
Simon Brown

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Reviewed 19 August 2014

We stopped in room 242 from 14th August - 17th August for the airshow, we had a side room with one window facing the sea and the other the road, so partial sea view. The room was fine with everything you needed. They have a nice little bar and weather permitting a lovely outside area to eat/drink and watch the world go by.The breakfast, which was included in the price was very nice, you choose from a menu and then it is brought to your table. My husband opted for the fish one morning which he thoroughly enjoyed, I had full English as well as the continental for a change. Most of the staff were very friendly at breakfast time but there were a few that really didn't want to be there!! This is the second time we have stopped in this hotel and cant fault it.
One recommendation for the hotel manager - Please can you get a shaving mirror to put on the windowsill in room 242 as the mirror is right in the corner of the bathroom besides the sink and impossible to shave properly. Only a slight niggle, other than that a lovely stay. We hope to return for the airshow next year.

Room Tip: Ask for a sea view room if this is important to you
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank DonnaPed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon B, Manager at Langham Hotel, responded to this reviewResponded 26 August 2014

Dear Donnaped,

Thank you so much for your great review. I am really pleased you enjoyed your stay with us during Airbourne and had good meals and service throughout. Your message is also received, and a shaving mirror has now been added to this bedroom - great suggestion! Please do return to us again soon.

With kind regards,

Simon Brown

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Reviewed 17 August 2014

My wife has to eat a FODMAPS diet, it really challenges most chefs, Michael at the langham took it in his stride and produced meals just perfect for her.. A great hotel owned by Neil who started as a washer up and fought his way up the hotel management ladder, he has even written a book about his life story.

Room Tip: Ask for a sea view. But it's is an extra few bob
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  • Stayed: August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
3  Thank cyclist81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon B, Manager at Langham Hotel, responded to this reviewResponded 26 August 2014

Dear Cyclist81,

Thank you for your lovely words. I am glad we looked after you and your wife so well and Mr Kirby will be glad you enjoy the book! We hope to welcome you back again soon.

Warmest regards,
Simon Brown

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Reviewed 17 August 2014

The staff were excellent; helpful, efficient and courteous. Our rooms a the back of the hotel may be due some refurbishment, but were very clean, comfortable and quiet. Dinner was very good value and the breakfast freshly cooked to order. We felt nothing was too much trouble.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon B, Manager at Langham Hotel, responded to this reviewResponded 26 August 2014

Dear Margaret W,

Thank you for your review. I am glad you were comfortable and happy throughout your stay despite staying on one of our few remaining bedrooms due for refurbishment. You must return and enjoy a refurbished room next time. I hope to welcome you back soon.

Kindest regards
Simon Brown

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Reviewed 15 August 2014

The missus and myself have just returned from the Langham having just spent 5 days there on a half board basis, coach holiday. (11th-15th August 2014).
Although we had a room at the back of the hotel, missing out on a sea view, this wasn't an issue as we spent very little time there. The room itself was spotless and tastefully decorated, and the towels and bedding, (which were changed regularly), were of high quality.
A lot of time and money has clearly been spent on the hotel and the building has been decorated very tastefully throughout.
The food was consistently good with a choice to cover all tastes, and they appeared to cater very well for a lady in our party who had specific dietary needs.
The service was superb, friendly, efficient and professional, throughout the hotel and both myself and the fun prevention officer couldn't fault a thing throughout our stay.

One point which is especially noteworthy, is that one of our coach party had lost his ring at some point during our visit and only realised whilst our coach was driving home. Fortunately one of the staff had found it and handed it in. I consider actions such as this deserve to illustrate the hotel and the staff in a very positive light.

The entertainment at night consisted of a organist/singer, which appealed to the older members of our party but which a younger audience could consider a bit pedestrian. There was also a quiz and bingo in the downstairs bar.

Most of the clientele in the hotel were in the older age bracket, so if you're a young couple thinking of staying there you may want to take this into consideration.

The hotel is at the opposite end of the promenade from where the theatres and better shops are, however you can easily reach them by use of the regular buses or just take a leisurely 20 - 30 minute stroll.

Nearby places worth visiting are Arundel, Tunbridge Wells and Alfriston, ( a beautiful little hamlet). We also visited Bognor Regis and all I can say is that I fully endorse the person's opinon of the place when asked about it and he replied,"B****r Bognor!"

There are some beautiful walks and cycle rides to be had on the South Downs.
Brighton and Hastings are also in easy driving distance but as we didn't get the chance to visit either town I can't offer an opinion.

Whilst there we also watched the "Airbourne" show. Absolutely fantastic! If you're thinking of going to Eastbourne next year make sure you go when this show is on.

In conclusion, many thanks to all those concerned with the Langham hotel for an excellent holiday.

Room Tip: Rooms at the front if you fancy a sea view.
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  • Stayed: August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank marktaylor99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon B, Manager at Langham Hotel, responded to this reviewResponded 26 August 2014

Dear Marktaylor99,

Thank you ever so much for your delightful review. I am really pleased you enjoyed your stay with us and enjoyed this part of Sussex. I hope to welcome you back again in the future.

Kindest regards

Simon Brown

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Reviewed 6 August 2014

We stayed here a couple of years ago for a two night break in one of the old orange standard rooms. We mentioned this to Neil and took time to explain his plans and show us around the hotel and some rooms which had been refurbished to a wonderful standard. My partner is the Master of his Lodge this year and we have booked the Langham for our Ladies Weekend in March and have been for our overnight stay to discuss details, I know the weekend will exceed our expectations because of Neil and Wendy's knowledge and commitment and I can only echo the fab reviews being written before this!

I am so looking forward to going back!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
4  Thank McPart2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon B, Manager at Langham Hotel, responded to this reviewResponded 23 August 2014

Dear McPart2014,

Thank you so much for this excellent recognition you have submitted. Neil and Wendy have worked tirelessly over the years in the development of the Langham and it is so nice for you to acknowledge this via your previous visits. Indeed you will be well looked after in March and anytime for that matter that you choose to stay with us all. We very much look forward to see you again soon.

With Kind regards,
Simon Brown

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Additional Information about Langham Hotel

Address: 43-49 Royal Parade, Eastbourne BN22 7AH, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Family Hotel in Eastbourne
#1 Luxury Hotel in Eastbourne
#2 On the Beach Hotel in Eastbourne
#4 Business Hotel in Eastbourne
#4 Romantic Hotel in Eastbourne
Price Range: £47 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Langham Hotel 4*
Number of rooms: 77
Official Description (provided by the hotel):
We are a family run AA four-star hotel with an excellent location on the seafront of Eastbourne looking across the bay towards the Pier. We are only a short walk to the pier, town and amenities. There is a bus stop directly opposite the hotel with services running along the coast and into town. The Langham has been awarded an AA Rosette for Fine Dining for the past 9 years in a row. We have a thriving Lunch Club with top class speakers; regular Jazz Lunches, Cabaret Dinners, and a Pudding & Wine Club. We are the perfect hotel for any occasion whether it be just a lunch or staying with us in one of our excellent bedrooms. ... more   less 
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Also Known As:
Langham Hotel Eastbourne

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