I returned yesterday from a 4 night course at the Eastbourne Centre, and if I'm honest I was very happy to be going home. In most respects the hotel is really good, great location on the seafront (even though the building itself looks very ugly compared to the beautiful architecture of most of the other buildings on the strip). The rooms are nice with most having balconies with beautiful views of the sea (although more modern features in the rooms lIke pay for view movies and wifi that actually works would be good). The decor is a mixed bag, with a modern bar that seems a little out of place in a resort that caters mostly to the older generation, and a restaurant that proudly advertises the huge painting by a named artist, but in my opinion all the painting does is drag the restaurant back in to the 70's, which isn't helped by the canteen style tables which are way too small for the 6 seats around them, personally I'd paint over the artwork and replace the tables to lift the restaurant in to this century. Sticking with the restaurant, this is where for me the hotel really let itself down. I'm a strict vegan, something I informed the restaurant of as soon as I arrived (as they claimed not to have received the previous notification sent prior to my arrival). On day 1 absolutely no effort was made to cater for me, my only option at lunch was the very limited (for a vegan) salad bar, for tea I was given (and this was my only option while my meat eating colleagues had a whole menu to choose from) a very poor pasta and tomato sauce. On day 2 at lunch I was offered the pasta again, and when I politely declined I was given (without being asked whether I wanted it) a last minute over microwaved potato in a bowl completely on its own, so I had no option but to call upon the salad bar again. The service I received became a running joke with my colleagues and some of the staff, as did the fact that there was a different soup before every meal, and even though they were all vegetable of some sort, I couldn't eat most as they weren't vegan. From here on it did get a little better, but only after I made quite a bit of fuss, and for most meals I wasn't given a choice, other than eat the one meal they had planned or go hungry. The sad thing is that other than 1 meal which was quite obviously some bought in frozen vegetable fingers (which they gave a very posh name to to hide their true origin) the food they made me was very nice, the issue is that until I complained they made no effort what so ever, another example of this was for one meal they brought me a bowl of curry, when I asked the waitress whether there was any rice to go with it she looked at me like I was mad. The final insult which summed up their attitude was when our packed lunches arrived for our journey home, while mine was quite clearly labelled vegan, it contained a cake with both egg and milk in the ingredients and the sandwiches were made with butter! Would I stay here again, yes if the price was right, would I eat here again, no chance. On the last night even though our meals at the hotel had already been paid for, myself and my colleagues decided to go out for food, and had I been a normal paying guest, I would have walked out of the hotel restaurant on that first day never to return.
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- Also Known As:
- Eastbourne Centre Hotel Eastbourne
- Centre Hotel Eastbourne