We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Downgraded!”
3 of 5 bubbles Review of The View Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The View Hotel
Ranked #3 of 41 Hotels in Eastbourne
Certificate of Excellence
Loughborough, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Downgraded!”
3 of 5 bubbles Reviewed 9 August 2014 via mobile

I was staying here on a conference and was initially looking forward to staying her as if previously been here on business a couple of years ago. What a change!! The food was absolutely terrible, and the service took way too long, my colleagues and I waiting 40 minutes between courses. The staff appeared massively under stress and clearly disorganised. Whilst my room was clean, the facilities in it were not good. The pillows were so hard I developed a painful neck, something many of the other delegates complained about too. The iron in the room stuck to my clothes and creased then rather than ironed them and the safe took over 20 attempts each time to either open or close.

Whilst the room was clean, light, and airy and the views were great I would not be happy at having to eat here again. They really do need to raise their game!!

Distinctly average!

Stayed August 2014, travelled on business
Helpful?
Thank Darren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Huddart, General Manager at The View Hotel, responded to this review, 11 August 2014
Dear Darren B
Thank you for taking the time to write a review of your recent stay with us.
I was sorry to read that your most recent stay was not as enjoyable as your last. I was personally involved in the evening service for the majority of last week to ensure that all 65+ guests were served within the 1.5 hour time slot allocated and I am further sorry if the menu did not suit your taste.
It was also disappointing to read that you experienced challenges in your bedroom and I will ensure that both the iron and safe are checked to ensure that they are operating correctly.
Thank you once again.
Kind regards
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,778 reviews from our community

Traveller rating
    1,715
    877
    132
    40
    14
See reviews for
413
1,246
210
526
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (473)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Romford
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

Stayed there last weekend and had a wonderful time. It has recently been refurbished to a very high standard. The bar and lounge area are very nicely decorated and the rooms are very spacious with lovely balconies and great views. The staff are extremely helpful. We will certainly be going back.

Room Tip: Room 512 is a sea view with a lovely balcony
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Ron_GlenRomford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Huddart, General Manager at The View Hotel, responded to this review, 11 August 2014
Dear Ron_GlenRomford
Thank you for the review of your stay with us at the Eastbourne Centre and I was thrilled that you had a ‘wonderful’ time!
I’m glad you received our usual helpful service and I also thank you for saying that you will choose us again.
Kind regards
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
185 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

My wife and I stayed here for 2 nights and we really enjoyed our stay. We had booked a room with a balcony and a sea view and it was worth it. The room was lovely. It was clean, the bed was huge and very comfortable, and you could not fault the bathroom. The air conditioning worked really well. Breakfast was delicious. We decided not to eat here in the evenings as there are so many good restaurants within easy walking distance.
The hotel is right on the sea front, and we could see the burnt out pier in the distance. A sad sight indeed! We had to pay £1 a day for a parking permit, but that was no problem and we parked right in front of the hotel. The promenade was just over the road and we enjoyed walking along it.
We had to pay for our room on arrival, which was unusual, but that is a very minor complaint. Another slight negative was the bar: I did not like the lagers on offer.
All in all, a great stay, and I would stay here again if I go back to Eastbourne.

Room Tip: Choose a room with a balcony and a sea view.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank JamTarts55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Huddart, General Manager at The View Hotel, responded to this review, 11 August 2014
Dear JamTarts55
Thank you for taking the time to write a review of your recent stay with us.
I was delighted to read that you really enjoyed your stay and appreciated the comfort of your room.
Thank you for highlighting the parking arrangements – the parking voucher scheme really does represent great value!
Thank you for your constructive feedback regarding the selection of beer in the bar which has been noted.
Finally, thank for saying you’d stay again and we hope it won’t be too long before we see you again.
Kind regards
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

This hotel is in a superb location, just over the road is the beach,with the band stand, the pier and the wish tower all within easy walking distance. Breakfast was excellent, with a good choice and plentiful. The staff were all very helpful and friendly. The hotel rooms are nicely decorated with tea and coffee, ironing board/iron and the rooms at the front have balconies which provide an excellent view all along the sea front. The only negative of the rooms are the bathrooms, although modern and well equipped, the shower is over the bath. This proved tricky for my elderly parents who found it difficult to climb over the bath. You would think that a hotel that caters for the older person would consider this. This hotel has recently been refurbished you would have thought that bathrooms with a walk in shower would be more appropriate.

Room Tip: pick a room overlooking the front, high floor
See more room tips
  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Huddart, General Manager at The View Hotel, responded to this review, 11 August 2014
Dear Angela F
Thank you for your review it is most appreciated.
It was fantastic to read that you enjoyed the great location and enjoyed the excellent breakfast selection.
As you note all of our bedrooms are modern and have been recently refurbished and as part of this we took the opportunity to include a number of accessible rooms which feature walk in showers. These rooms can be booked in advance and I would suggest that if any future guests have similar needs that these are booked.
Finally, thank you for highlighting the helpful and friendly team here and we hope that you be back to see us again.
Kind regards
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
3 of 5 bubbles Reviewed 30 July 2014 via mobile

Lovely clean room, nice friend staff. Sea view.
Food is atrocious. Watery mashed potatoes, rubberised gammon, very fatty pork.
What looks like last nights leftovers, recycled for today's lunch - Pork casserole.
Nice cup of tea though.
I would suggest if you come here plan to eat your evening meal in 'spoons or Harry Ramsdens.

Stayed July 2014, travelled on business
Helpful?
Thank Julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Huddart, General Manager at The View Hotel, responded to this review, 11 August 2014
Dear Julie T

Thank you for taking the time to write a review of your recent stay with us.

I was great to read that you found your room clean with a great view and that you received our usually friendly level of service.

It was disappointed to note that you were not entirely satisfied with your evening meals and I’m sorry that we couldn’t do more to address this at the time.

I do hope we might see you back in the Eastbourne Centre in the future.

Kind regards

Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

Dead easy to find and good access to get into and around the hotel. Welcoming and accessible staff and decent dinner and too good puddings.. oh ok, I'll have another!

15 mins walks from the station and quite literally on the seafront, buses pass it by.
You can do long and winding walks or short ones up and down the pebbly beach.. its clean and some natural smells of lavender and more which are just lovely..

Oh back to the hotel.. I love the toiletries too, natural bath salts, shower gels and all. Smell amazing and feel fab!

And yes its a UNITE the union hotel, so some parts of it have a good union feel with the odd course running and delegates in attendance.. no bad thing eh! Unite members check out union rates too..

Room Tip: Ask for a room facing the sea with a balcony as you book!
See more room tips
  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank artix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Huddart, General Manager at The View Hotel, responded to this review, 11 August 2014
Dear artix

Thank you for taking the time to write a review of your recent stay with us.

It was great to read that you found our location perfect and thank you for highlighting the walks that can be taken to admire the beach and surrounding area.

As you titled states most of our rooms do have fantastic views, although these and balconies do need to be booked at the time of reservation!

I’m glad you enjoyed dinner and by reading your review you really enjoyed the desserts!

We hope you’ll be back to see us again sometime soon.

Kind regards

Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

I've stayed at the Eastbourne Centre on several occasions now and can really recommend it for good value accommodation right where the action is in Eastbourne. Its trade-union roots aren't immediately obvious - it has the same feel as a holiday inn or travel lodge - but look closer and you'll see the painting of the Tolpuddle Matyrs ;) Breakfast buffet good standard fare and evening meals a little variable but on the whole fine. This place won't blow your mind with originality but neither will it let you down and if you're looking for something reliably good, this is it.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Carla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Huddart, General Manager at The View Hotel, responded to this review, 11 August 2014
Dear Carla M

Thank you for taking the time to write a review of your recent stay with us.

It is always great to receive feedback from guests who have stayed a number of times and I thank you for using the Hotel once again.

I was pleased that you class us as ‘reliably good’ and thank you in particular for your feedback on breakfast.

As you may be aware we have some exciting plans for the Hotel and hopefully when complete these will really complement our already consistent service and product.

We hope to see you again soon for another stay.

Kind regards

Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Eastbourne hotels
0.2 mi away
The Grand Hotel Eastbourne
The Grand Hotel Eastbourne
#7 of 41 in Eastbourne
4.5 of 5 bubbles 1,504 reviews
0.1 mi away
Cavendish Hotel
Cavendish Hotel
#25 of 41 in Eastbourne
4.0 of 5 bubbles 1,244 reviews
0.7 mi away
Best Western York House Hotel
Show Prices
Show Prices
Show Prices
0.2 mi away
The Devonshire Park Hotel Eastbourne
0.8 mi away
Langham Hotel
Langham Hotel
#2 of 41 in Eastbourne
4.5 of 5 bubbles 921 reviews
0.2 mi away
BEST WESTERN Lansdowne Hotel
BEST WESTERN Lansdowne Hotel
#9 of 41 in Eastbourne
4.0 of 5 bubbles 875 reviews
Show Prices
Show Prices
Show Prices

Been to The View Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The View Hotel

Property: The View Hotel
Address: Grand Parade, Eastbourne BN21 4DN, England (Formerly Eastbourne Centre)
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Eastbourne
#3 On the Beach Hotel in Eastbourne
#4 Family Hotel in Eastbourne
#5 Romantic Hotel in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — The View Hotel 3*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Expedia, TripOnline SA, Booking.com, Ebookers, Hotels.com, Traveltool, S.L.U., Priceline, Superbreak UK and HotelQuickly so you can book your The View Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Eastbourne Centre Hotel Eastbourne
Centre Hotel Eastbourne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing