When we entered the family room in the eve's we were a little disappointed that the shower had no screen or curtain & you can't stand up because of the low ceiling. Our cases never arrived but we found them in a corridor 2 floors below. The ceiling paper was hanging down over my daughters bed.
Then we found that 3 bulbs were out & the bathroom door didn't lock.
Returning after the first day we found the room had not been cleaned so we decided a trip to reception was needed.
When telling the general manager our problems he said that he'll get the room cleaned straight away & the bulbs changed & the bathroom door sorted.
Later that evening we found that the room had been cleaned but 2 bulbs still out & the door was the same. We went back to the manager to be told he made the door shut better but none of bathroom doors shut in the hotel. We said there was nothing wrong with the shutting & if there is a lock surely it should work, he said no & dismissed us by moving papers around on his desk. We asked 8 other people who were on our coach & surprise yes they all locked.
Having a problem is one thing but being blatantly lied to is very annoying so i would not return to this hotel.
But the food, restaurant staff & entertainment were very good, the hotel was clean & drinks were very reasonable...
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