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“Pleasantly suprised!!!!”
Review of The Strand Hotel

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The Strand Hotel
Ranked #39 of 40 Hotels in Eastbourne
London
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Pleasantly suprised!!!!”
Reviewed 11 April 2012

After reading previous reviews I was somewhat dubious and nervous with my forthcoming stay at the Hilton Royal Parade. However, once we arrived my doubts left me and was actually rather impressed with the newly refurbished hotel. Will absolutely return in the near future.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ben D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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654 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (231)
Date | Rating
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English first
Staffordshire
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 April 2012

excellent service when first arrved offer to take cases to our room. food very tasty apart from the frozen veg, fresh veg would have been better. waiter service at meal times a bonus and very friendly. Rooms clean and adequate and room service very good. entertainment i saw was very enjoyable. Happy hour (&half) very good. Thoroughly enjoyed staying and would recommend to others.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank VonskiStaffordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2012

The hotel does have tired/dated looking rooms and the staff are foriegn making converstation difficult, but tried their best to make you welcome, for the money paid i would go back. You can see they are trying to improve it as the reception and bar was clean and modern.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lowestoft
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2012

The room was never hoovered, the window was filthy , at breakfast you had a little glass of orange juice or cornflakes you could not have both, at dinner you had a bowl of soup not your choice only theirs, after dinner you could have biscuits and cheese a little piece of mild chedder and brie, every where i been you always have a piece of blue cheese. The bedroom was like a pigeon hole , I would like to know where they get HILTON from .

Room Tip: check the room first
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  • Stayed July 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Eastbourne hotels

Manchester, New Hampshire
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 March 2012

For and English Seaside hotel, it was absolutely disgraceful, not ONE person was English or even understood any, the bar staff and reception had no information on anything around the area, not even the menu in the restaurant or even the bar times, the room was a state! Half cleaned, stains on the bedspread, the rooms smelt of stale smoke and people were absolutely rude, refused to make up or even change the room, when we demanded money back it was denied. They have no idea what customer service or english is. Not to mention you pay £60 for a *room* that is pretty much a dirty box.
This place should be shut down.

Room Tip: don't waste your time or money on this place.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hayley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 March 2012

It was disgraceful. Me and my partner booked a room there last minute, on the way to Eastbourne. Shortly having booking we received a phone calling from the Hotel, telling us we had to make it there in an hour in order for them to give us the room. Having made it to our room finally, we found we didn't have any pillow cases, the toilet wasn't flushed and the chain was broken. The room was dingy and stuffy. We went downstairs to complain and get another room, which the reception agreed to. The receptionist left us waiting for half an hour whilst sorting out a room. Eventually we got to the new room, only to find out it didn't have a television. The so called "restaurant" wouldn't serve us food at half 8, as it was too late. There was no information on meal times and none was given at reception. We decided the hotel was crap, after only been there about 45 minutes, so demanded a refund. We couldn't eat there, there was no telly, the bathrooms were disgusting. The receptionist refused to give us our money back (payed in cash), so we decided to talk to the manager. She called the manager who refused to come downstairs. The receptionist also didn't tell the manager that the room wasn't made up properly. The girl at reception wasn't taking the complaint seriously and was practically laughing at the situation. We stayed at another hotel, as this one was disgusting (I highly recomend the Waterside hotel). We returned in the morning to speak to the manager and get a refund and it turned in to a screaming match in the lobby. We didn't get our money back, even though we didn't stay the night there. No one took our complaint seriously and she told us to write a letter to head office, which we fully intend in doing. Do not go to this hotel, it's crap and a disapointment. It's filthy and the staff are rude and useless. Also no TV.

Room Tip: Don't bother even going, try the hotel down the road. We got an upgrade and free room service!
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Alicia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
essex uk
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 March 2012

We have just spent 5days at the above hotel and was very disappointed. Having looked at the reviews was very worried but they right about everything.At present the hotel is under refurbishment which is no where finished. The room smelt of paint fumes and the window so small to get any air in. No headboard,duvet in cover black,the bathroom missing bits as not completed. As for room service very poor just duvet thrown over bed, towels folded wet and put on bed. Food was like eating school dinners not much choice and you do not always get what you ordered very poor. Will not be going back to this hotel ever again.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank carol s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Strand Hotel

Property: The Strand Hotel
Address: 35-42 Royal Parade, Eastbourne BN22 7AN, England (Formerly Hilton Royal Parade Hotel)
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #39 of 40 Hotels in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Strand Hotel 3*
Number of rooms: 110
Official Description (provided by the hotel):
The hotel is located directly on Eastbourne seafront opposite the beach with easy walking distance to the pier, bandstand, theatres and the main shopping and town centre facilities. The Hotel has 110 bedrooms with a Bistro restaurant , an Indian restaurant, 3 bars and function rooms. ... more   less 
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Also Known As:
Hilton Eastbourne
Eastbourne Hilton

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