After arriving we checked in to a room that was to put it mildly like a sauna. It was cold outside so there was no excuse. A fan was in the room that was covered in dust and cobwebs, when I called reception they said they didn't know why the room was so hot and it wasn't normally a problem (obviously it was hence the fan) I asked to move rooms and was told there wasn't any available, then I went to reception and magically a room became available, went to the new room (no fan?!??) the room was shoddy, terrible paintwork, dirty and smelly. Went for breakfast and was told to sit downstairs because there was no room, went downstairs and was sat next to the kitchen doors which proceeded to wack in to my bag every time the kitchen staff opened it. Then we was asked if we wanted a coffe and then we were just left for over 20 minutes sitting there trying to get a waiters attention. In the end we couldn't wait any longer so we left. I went to reception to complain and was told the manager was driving and he would call back. Since this time 2 weeks ago I have left 9 yes 9 messages and have still not recieved a call back!!!! Avoid this place at all costs!!!!!
- Official Description (provided by the hotel):
- The hotel is located directly on Eastbourne seafront opposite the beach with easy walking distance to the pier, bandstand, theatres and the main shopping and town centre facilities. The Hotel has 110 bedrooms with a Bistro restaurant , an Indian restaurant, 3 bars and function rooms. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Eastbourne
- Eastbourne Hilton