We selected this hotel as the base for a birthday trip to North Wales for an elderly parent. Based on the many "5 out of 5" reviews we were expecting something special but I'm afraid we can only rate it as average - a mixed bag of pros and cons.
Don't get me wrong, it has many plus points. The location is excellent - right on the sea front but also close to the shops. It delivers free car parking, free wi-fi, a lift to all floors, plus tea/coffee and Freeview TV in all rooms. There's also the option of very reasonably priced evening meals, which is useful as there is little to offer elsewhere in the town. And Nikki and her enthusiastic staff are really keen to make your stay as enjoyable as possible.
However, our sea-view room was decidedly cramped - the inclusion of the en-suite shower room in what had originally been a reasonable size bedroom leading to both areas now being short of floor space (nowhere to store our unpacked cases, unable to access the wardrobe without moving the chairs every time, no practicable shelf storage in the en-suite for toiletries, cosmetics or shaving kit). The double bed actually comprised two rather tired and uncomfortable single mattresses on a double frame. And the electric flushing system in the toilet was sometimes less than efficient in disposing of the waste materials.
Meals were served in the large basement dining room. The food was freshly prepared and generally to a good standard. However, while there were plenty of cooked options for breakfast, the cold offerings were very limited. A wide choice of Kelloggs cereals but the only fruit juice was orange, the only fresh fruits were prunes and grapefruit, and the only choice for toasting was brown or white bread - no rolls, no croissants, no cheese, no yogurt, etc.
The 3-course evening meals were reasonably priced at £16, to be ordered by mid-afternoon from a standard menu. We (and others) experienced some confusion between what had been ordered and what was eventually delivered but any issues were soon put right by the helpful serving team. Of more concern was the inconsistency in the presentation of what should have standard dishes, given the unchanging menu - for example, the chicken chasseur ordered on one night was a completely different meal from the same dish ordered two nights earlier.
Finally, on our departure I was presented with a bill which had obviously not been checked beforehand and contained some very easily spotted errors. Quickly resolved but could have been so easily avoided.
So, in summary, I would suggest that there are several areas in need of improvement to be able to justify the "excellent" rating or retain that "Certificate of Excellence" award.
- Official Description (provided by the hotel):
- The Winchmore Hotel is ideally situated on the Promenade adjacent to the beach, with panoramic views overlooking the Bay. Family run Hotel, great accessibility with lift to every floor and FREE car park for guests. 32 en-suite single/double/twin/family and Premier rooms. Sea View rooms. Every room has tea & coffee making facilities & flat screen TV. The Hotel has a bar and also offers optional 3 course evening meal. Open for Christmas and New Year. The Hotel caters for large groups and private functions, i.e. Anniversaries, Funerals, Christenings, Weddings etc. ... more less
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- Also Known As:
- The Winchmore Hotel Llandudno, Wales