Booked a weekend break with my partner.We arrived Friday afternoon entrance needed sweeping and mopping,rang the bell on the reception desk to be greeted with a bellow of" i'm on the phone"when the curt receptionist appeared she checked us in and told us part of our deal was Welsh tea on arrival but she couldn't do it as she was on her own.fair comment however she needed to be a little bit apologetic and certainly needs a course in customer service.The bedroom.. very small,clean white bedsheet and pillow cases, but very grubby bedspread,bed very old,couldn't bring myself to check mattress and pillows!!!!,curtain hanging off rail, small bathroom with a very very old shower cubicle,fittings missing off back of toilet,again grubby in desperate need of refurbishment in fact all the hotel is tired and dated.The dinning room decor table settings and cutlery were ok.Adding paint on top of paint isnt the answer new furnishings and fittings are needed.We decided to leave after one night as this hotel is of an unacceptable standard,Went to unmanned reception desk to inform staff of our dissatisfaction but nobody answered bell.Its a lovely building in a good location but is in need of serious attention.
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- Also Known As:
- Evans Hotel Llandudno, Wales