We stayed for a mid week break, and having read some very positive reviews here, were looking forward to the experience. On the whole, we were not disappointed. The rooms were very nice, decorated in period furniture, some obviously original, but with well equipped modern bathrooms. The hotel is well situated and close to the town centre. The food was on the whole good, portions were generous, although if I were to be picky,some dishes lacked subtlety, and were slightly overcooked, possibly cooked in advance and re-heated.
The aspect of our stay which I feel could have had the greatest impact on our enjoyment however was the service. To be fair, I cannot say the staff were unhelpful, slow or inefficient, as service was quick, and any requests we had acted upon. What stood out for me was the universal seriousness of all I encountered, from the front of house, through to the dining staff. No-one smiled; There was no small talk or the usual checking that all was ok. It felt as if there had been a tragedy, and everyone was upset and unhappy. A small point maybe; as I say, the service was otherwise good, but surely this is the hospitality industry, and guests should be at least greeted with a smile. It would make such a difference!
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- Also Known As:
- Llandudno Empire Hotel
- Empire Llandudno
- Empire Hotel Llandudno Wales