My family and I had been looking forward to this mini-break for ages; Llandudno has lots to offer for the majority of people. Obviously before booking, we read up on several hotels on Trip Adviser and finally decided on the Empire. The reviews on this hotel seem really good - WHY! When we arrived at the hotel, we walked into the reception area which seemed very tired-looking and in desperate need of a coat of paint. The receptionist was very helpful, a bit too friendly and reception area itself was very untidy and dis-organised.
After checking in, the porter came to show us to our room which we never would have found without him. The maze of narrow, shabby, dirty corridors in this hotel is incredible. Room 52 was our first stop. When we walked in, my heart sank. We'd booked a mini suite which was supposedly big enough to sleep my daughter on a sofa bed. The room was small with low ceilings, it smelt funny and the furniture was unbelievably horrible and tatty. The carpet looked as if it hadn't been hoovered in months, the paint on the windows was peeling off, the sheet on my daughter's bed was stained, there was a coffee stain on the wall just behind the bed, some of the light switches were sticky, the toilet was covered in thick dust. I would go on, but you might think I'm being too fussy.
Anyway, after all of that, I went downstairs to ask the receptionist to check us into another room. The only room that was available was room 56. On inspection, this room was only slightly better than the first, so we took it. Then around 3.30ish, we heard the sound that most people hate; the dreaded kitchen extractor fan! At this point, I wanted to check into another hotel. This extractor actually was switched off around 10.30, so it wasn't that bad, but staying in that room, you do get the cooking smells wafting into your room, which really wasn't nice at all.
We didn't eat in the hotel, except for breakfast which was very limited in choice. On looking round the hotel, the whole place needs attention and the professional touch. Definitely not a 4* hotel, more like 2*.
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- Also Known As:
- Llandudno Empire Hotel
- Empire Llandudno
- Empire Hotel Llandudno Wales