Okay, we must have had a refurbished room
as lots of comments left on trip advisor
show that many rooms clearly lack the 4 star
treatment. Although when they did
refurb they obviously didn't update the mattress!
Or the net curtain (dirty with holes) and I've not
Stayed in a four star hotel since the late 90's that
Has no duvet (ugly old brown blanket).
Desperate for a relaxing break we didn't want to
Complain about the fact that the bathroom floor
Hadn't been cleaned- wish we had now tho-
Isn't that to be expected at four star??
We had booked in as part of a one night offer-
Beaware that to get any extras that have inc in
Price they give you tatty bits of paper to hand in
To the staff as you order- first time I've EVER heard
Of that and it made us feel really uncomfortable
Esp after hearing a member of staff moan about
'Discount guests' ummmmmm awkward!!
The verander experience was also dissapointing.
Glass table top was filthy as were the chairs-
Dusting off bits of food others have left behind and
That staff had overlooked doesn't quite
Fit in with my previous four star experiences.
We didn't use the pool, totally Inappropriate in
this day and age to expect quests to walk
Around in small dressing gowns to get to the pool
Yet again the first time I've found that in an apparant
Parking also a prob (explained in other guests
Reviews). Then the fact that the general manager
Has no customer service priority means that we were
Left shaken by his lack of sympathy over our
Rightfull complaints- nevermind any willingness
To take responsibility. Only consolation is the fact
That there are plenty of four star hotels nr by that
Do measure up to obvious standards of care.
- Official Description (provided by the hotel):
- The Imperial is the perfect venue for both business and leisure alike. Enjoy dinner in our elegant award-winning Restaurant offering mouth-watering dishes using only the freshest local produce and complemented by an extensive wine list or dine on the Terrace from our Evening Terrace menu. Lunches and light refreshments are served on our charming Terrace overlooking the promenade. Resident guests have full use of our health and fitness centre Mint Condition during their stay. Weddings, Celebrations and Conferences are also catered for. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, TripOnline SA, Evoline ltd, Ebookers and 5viajes2012 S.L. so you can book your The Imperial Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Imperial Hotel Llandudno
- The Imperial Hotel Llandudno, Wales