This is a fabulous Hotel and we have stayed here for short breaks for nearly 20 years. Wonderful facilities and location.
Although our recent stay was marred by the lack of engagement by the staff, at Reception, Bar Restaurant etc,
With the exception of Josh on the Reception there was no ‘smile, speak and serve’ greeting from the staff. Felt we had a warmer response at check out than on arrival and during our stay.
Telephoned the General Manger later that day who sounded like he listened to my observations.
Would highly recommend this Hotel and if the customer service could be brushed up, you will have a lovely stay.
- Official Description (provided by the hotel):
- The Imperial is the perfect venue for both business and leisure alike. Enjoy dinner in our elegant award-winning Restaurant offering mouth-watering dishes using only the freshest local produce and complemented by an extensive wine list or dine on the Terrace from our Evening Terrace menu. Lunches and light refreshments are served on our charming Terrace overlooking the promenade. Resident guests have full use of our health and fitness centre Mint Condition during their stay. Weddings, Celebrations and Conferences are also catered for. ... more less
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- Also Known As:
- Imperial Hotel Llandudno
- The Imperial Hotel Llandudno, Wales