My in-laws were staying here and we joined them for dinner at the end of August. The dining room is advertised as being open until 9 and our meal was booked for 8.30. However we were clearly in the way as the staff noisily laid the table for breakfast around us and rushed us in our order. When I asked for chips as an extra the manager barked at me that I didn't need chips as my meal came complete. As we were with my in-laws I let that go and did without my chips. My husband's vegitarian meal was cold and had to be sent back and even then was not very warm when it came back a second time. No customer service skills, it felt like the staff just wanted us out so they could go home.
- Official Description (provided by the hotel):
- The Imperial is the perfect venue for both business and leisure alike. Enjoy dinner in our elegant award-winning Restaurant offering mouth-watering dishes using only the freshest local produce and complemented by an extensive wine list or dine on the Terrace from our Evening Terrace menu. Lunches and light refreshments are served on our charming Terrace overlooking the promenade. Resident guests have full use of our health and fitness centre Mint Condition during their stay. Weddings, Celebrations and Conferences are also catered for. ... more less
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- Also Known As:
- Imperial Hotel Llandudno
- The Imperial Hotel Llandudno, Wales