We booked in here for a Champagne Afternoon Tea on Good Friday after searching various hotels and locations and thought the deal sounded very good and the view would be lovely. We arrive at our pre booked time of 4pm and I had pre ordered one of the afternoon teas to be gluten free. When we arrived we were not sure where to go so we asked at reception at they just pointed to a room 'over there'. Well there were two rooms and we were not sure which one so I asked another lady who asked me for my voucher? I explained I did not have a voucher but I had pre booked this some time ago. She then tried to sit us in a dingy large room with a buffet style table. I said no we wanted to be by the window for the view. This was a special occassion for my nana's birthday. After more confusion we were told to 'find' a table by the window. I again said we had pre booked so I would assume there would be a table alloctaed to us but seems not. We were told someone would be with us shortly to take our order and I said we had already order by email and I require a gluten free one. We waited over 20 minutes for someone to come and then they again tried to take our order! I explained I had already done this once! We eventually got our champagne and lunch but we were squeezed onto the smallest table so not everything fitted on! We were right at the end and had hardly any view! Now onto the actual food. There were three tiny finger sandwiches that were on very stale dry bread and were awful to taste. The cakes and scones were delicious but unfortuately for me I could not eat any of the chocolate ones as these were not gluten free!! So as a gluten free person I had three small stale sandwiches, one scone and a barabirth cake. Not a lot considering the cost! We come to Llandudno a lot but I will not be dining here again. Service poor and food substandard and champagne tasted cheap!
- Official Description (provided by the hotel):
- The Imperial is the perfect venue for both business and leisure alike. Enjoy dinner in our elegant award-winning Restaurant offering mouth-watering dishes using only the freshest local produce and complemented by an extensive wine list or dine on the Terrace from our Evening Terrace menu. Lunches and light refreshments are served on our charming Terrace overlooking the promenade. Resident guests have full use of our health and fitness centre Mint Condition during their stay. Weddings, Celebrations and Conferences are also catered for. ... more less
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- Also Known As:
- Imperial Hotel Llandudno
- The Imperial Hotel Llandudno, Wales