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“Not nearly as good as we thought it would be. Very overpriced.”

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Bodysgallen Hall & Spa
Ranked #14 of 60 Hotels in Llandudno
Certificate of Excellence
Forest Row, United Kingdom
Level 5 Contributor
64 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Not nearly as good as we thought it would be. Very overpriced.”
Reviewed 26 June 2011

Lovely old building in fantastic gardens and grounds. Very pleasant and helpful barman and porter, however......

On our arrival we were greeted by two very sour faced and miserable ladies working on reception, who gave us the impression that they felt they were doing us an enormous favour checking us in.

We stayed in one of the cottages which are in the hotel grounds, near the leisure centre. The cottage was pleasant enough although could do with the carpets and decor upgrading. We loved the seperate kitchenette area as we could make ourselves a drink, which you are (incredibly) unable to do in the main hotel rooms.

The leisure centre was o.k. but nothing special. It was very busy indeed with local members, some of which seemed to resent the hotel guests. It was impossible to use the spa bath as it was always full.

We were really looking forward to our evening meal as we had read some good reviews about the restaurant. This trip was supposed to be a complete relax for us and a real treat.

We waited in the bar for a very long time after ordering before we were called in for our meal and were seated on a table right next to a large group of diners on one table. The noise from this table became unbearable, they were singing and talking very loudly, so much so that we could not hear each other speak. We asked to be moved to another table and were seated, halfway through our meal, in another room in the restaurant. We ordered sparkling mineral water and were brought still and then we were given each others meals by a waitress, we had to swap them Fawlty Towers style! We felt we were being rushed through the three course meal, as soon as we finished one course, the next was arriving. The food was only average and the portions were truly miniscule. We were most dissappointed by the meal, for the money it was terrible value.

After the meal we thought we would be offered coffee in the lounge but coffee was apparently extra and there was nobody to serve us anyway. The lounge was empty, dark and very cold. We decided to go to the library and read in there but the lighting was too dim to read by and there was nobody else in the room. It was again cold, the atmosphere was most depressing. We gave up and went to bed.

Breakfast was o.k. but nothing special, the staff just going through the motions.

We had booked this hotel thinking it was going to be really superb. Yes, the buildings and grounds are fantastic, the location superb, otherwise our stay was very mediocre and certainly not worth the very high price tag. Red stars for service, surely not?!!!!!?!!!!

Room Tip: Stay in one of the cottages.
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  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
11 Thank Tannoit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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672 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (190)
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English first
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 June 2011

My husband and I have just celebrated our first weekend away together without the children in 26 years!! Although we didn't book to stay at Bodysgallen Hall - we did book the Spa for a back massage and facial. We were both very apprehensive to say the least but soon relaxed on the tranquil drive down towards the Spa. What a gem it turned out to be! The Staff immediately put us at ease with their friendly, caring and professional approach and explained everything that was involved. The next hour or so just went far too quickly and before long we were in the Relaxation Room looking completely 'chilled'. Would we go again? Absolutely! Next time, we plan to stay over at the Hall and book ourselves in for half a day at the Spa ... can't recommend it highly enough (and can't wait to go back)!

Room Tip: The Spa was excellent!
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  • Stayed June 2011, travelled as a couple
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Helpful?
1 Thank becontroversial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
1 review
Reviewed 25 June 2011

My wife and I recently celebrated our wedding anniversary at 1620. We had such a wonderful time. The ambience of the Bistro was so peaseful and destressing and the food was sumptious, each of the three courses were of the same high standard and beautifully presented. It was served in style by Alette, who had such a pleasant manner and couldn't have been more attentive or efficient.
We could not have hoped for a more relaxing evening and it made the celebration of our anniversary complete.
We can only say 'Thank you so much to Bodysgallen Hall and in particular 1620 Bistro'.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank eurocad10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales, United Kingdom
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 24 June 2011

The Hotel was magnificent as were the grounds. The Bistro however let the whole experience down. The food was expensive but only on apar with 'pub grub'. The waitresses were surley and were unprofessional making many mistakes with the order and delivery of the food. Definately one to miss.

  • Stayed June 2011, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
14 Thank Gemma38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 June 2011

Being to many spas in the past this spa was by far is the biggest disappointment. It does not live up to its high reviews. Myself and a friend had the ‘Luxury’ Spa Day here for a birthday treat however we left feeling disappointed and unfulfilled. I have to say the outside surrounds of the spa is beautiful however whist lounging in the pool area there wasn’t much to look at through the small windows at the bottom of the room or through the window by the lounger chairs which looked onto a small gym! The pool is like an average leisure center pool, nothing spectacular or a sense of being in a luxury spa. There are cracks in the discolored tiles by the Jacuzzi. The Jacuzzi itself didn’t work very well and seemed to have detergent in it. The steam room was just a plain steam room, no aromatherapy at all which is what you would expect in a high class establishment. We were only provided with only one towel each and had to make do with that to lie on the lounger chairs, use after the pool and shower and that was a small limp towel at that. The bin in the toilet was overflowing. Whilst waiting for our treatments we hovered around reception/relaxation area in our robes where hotel guests were having lunch. The treatments (a pedicure and facial) were very average. Electric foot spa had hot water in it but it didn’t work therefore soaking my feet in a basin of water would be the same. Moisturized my feet, put hot towels around my feet for a couple of minutes and painted my toenails. I did not get a foot scrub nor did I get a foot massage. Prior to my spa day I called the spa to enquire about a friend coming to join us in the pool but the receptionist was unable to tell me if that was possible as they weren’t sure if people could come and pay to use the pool. Facial was short – approx 30 minutes. On the upside the staff were very pleasant.

  • Stayed June 2011, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank catbosco27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MACJ, General Manager at Bodysgallen Hall & Spa, responded to this review, 25 June 2011
There is criticism, and there is finding fault for its own sake. We learn from criticism to improve our service, but we do not accept this diatribe other than unjustified sour words.

No comments were made during these ladies' visit to enable us to put matters right at the time. The criticisms are either wrong and untrue, or represent a small point inflated out of all proportion, and are not reflected in the views and comments of our Spa members, other day visitors or hotel guests. Bodysgallen Spa is calm but busy and popular and proud of its reputation for looking after its clients well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 June 2011

Just returned from a weekend break at the Bodysgallen and thoroughly enjoyed the time spent there. We attended a friends wedding, which was perfectly orchestrated by the hotel management and staff who were always extremely friendly andpolite . The cottages are really quite special and offer spacious home from home comfort with all the benefit of hotel service. The service and quality of the food in the Bistro could be improved but this was far outweighed by the whole experience of this lovely hotel. Definitely worth a visit, if you're looking for a budget break go elsewhere, you get what you pay for!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichLee0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Wales
Level 6 Contributor
151 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 31 May 2011

My lasting memory of Bodysgallen will be the stunning gardens - and this from a woman who can't garden to save her life! They are truly spectacular.
The hotel is a magnificent building, full of character and charm. We stayed in a cottage in the grounds - and there are several to choose from. In style, very chintzy and to a particular taste, spotlessly clean and very well equipped. Turn down service and all aspects of housekeeping were excellent.
The service was very good in general although a little stiff and sombre perhaps. This is without a doubt an excellent hotel, catering for a more mature clientele. They do make this clear from the start I must say. Children under 6 are not permitted in the hotel for example and swimming times for over 6's in the spa's pool ( lovely staff here ) are restricted to an hour in the morning and one in the afternoon. No problem. There are numerous hotels who cater almost exclusively for young families so there should be a balance.
We had a lovely time but if I have a gripe - yes, here it is - I'm afraid it's the food. I must make it clear here that we did not eat dinner in the main restaurant, so this criticism does not extend to that. We did however eat in the bistro and breakfast in the dining room. The bistro food I'm sad to say was poor: bland, unseasoned and the driest risotto I've probably ever eaten. We were quite surprised that the quality of the food was so far removed from the excellence of the rest of the hotel.
Breakfast was decent - certainly the cold selection was - but when it came to cooked offerings we were given cold scrambled eggs and cold mushrooms, bacon so cremated it shattered when you cut into, tasteless smoked haddock it and very ordinary toast. Not great.
This did not spoil our few days there but our overall experience could have been so much better had the food been up to scratch.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ReviewerCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bodysgallen Hall & Spa

Property: Bodysgallen Hall & Spa
Address: The Royal Royal Welsh Way, Llandudno LL30 1RS, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Llandudno
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Llandudno
#17 Romantic Hotel in Llandudno
#18 Family Hotel in Llandudno
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Bodysgallen Hall & Spa 4*
Number of rooms: 31
Official Description (provided by the hotel):
Standing in over 200 acres of its own parkland to the south of Llandudno with spectacular views of Snowdonia and Conwy Castle. Believed to have 13th century origins, Bodysgallen Hall provides all that is best in country house hospitality. Beautiful gardens include a rare 17th century parterre of box hedges filled with sweet-scented herbs, a rockery with a cascade, a walled rose garden, and several follies. Historic House Hotels Ltd bought and rescued the house from a dilapidated state in 1981 and restored the 17th century house and gardens. In September 2008 Historic House Hotels Ltd and its interest in all its properties were given to the National Trust to ensure their long-term protection, with all profits benefiting the houses and the charity.The 15 extremely comfortable bedrooms in the Main Hall offer several different room types, including the four elegant principal suites. Each bedroom is individually decorated and furnished with antique furniture, paintings and prints, enjoying glorious views of Bodysgallen's parkland or gardens, with some rooms having further reaching views of Conwy Castle or the distant Mountains of Snowdonia. There are 16 cottage suites with picturesque names like The Smithy, Box Cottage and Pineapple Lodge, are situated in the grounds, and provide accommodation for guests preferring a greater degree of privacy. Many cottages enjoy their own private gardens and some are in close proximity to the Bodysgallen Spa. All are charming and delightful. The Dining Room in the main hall has been awarded three rosettes for fine dining by the AA - the only restaurant in Llandudno to be awarded such - and offers imaginative meals prepared from fresh local produce and complemented by fine wine, and overlooks the gardens and has been recognised as one of the best places for Sunday Lunch in the United Kingdom by The Observer newspaper.The Spa is approached by a short walk through the garden or by a private road. Converted from an original stone built farm it contains a magnificent 50' swimming pool edged with comfortable reclining chairs, whirlpool spa bath, steam room and sauna. A superb gymnasium has all the latest technologically advanced equipment, suitable for all ranges of fitness. A comfortable Club Room is a place where guests and members can relax and enjoy drinks and light meals, which in the summer are also served on the terrace. Residential guests have full use of the Bodysgallen Spa.Bodysgallen Hall is situated about 2 miles south from Llandudno and the North Wales coast. It is surrounded by over 200 acres of beautiful gardens and wooded parkland. Bodysgallen Hall has magnificent views of Snowdonia, and Conwy Castle. It's the perfect setting for a relaxed holiday at all times of the year. The hotel is ideally placed for visiting the many historic castles and stately homes in North Wales as well as the famous golf courses that adorn the coastline. ... more   less 
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Also Known As:
Bodysgallen Hall Hotel Llandudno
Bodysgallen Hall And Spa
Bodysgallen Hall Llandudno
Bodysgallen Hall & Spa Llandudno, Wales

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