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All reviewsconwy castlenational trustthe cottagescountry housethe main houseprivate gardenformal gardenssmall kitchenno tea or coffee making facilitiesdrawing roomhistoric hoteldining roomnorth walespublic roomsbodnant gardenssteam roombirthday treat
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Reviewed 10 November 2012

We had been looking forward to a luxurious and relaxing stay at Bodysgallen Hall Hotel on our second day of an extended tour of the UK. On approaching the hotel we were delighted with the beautiful grounds and historic building but unfortunately the experience deteriorated from there.

The receptionist was pompous, condescending, unhelpful and downright rude. She was reluctant to even call the porter to assist with carrying our large suitcases up the steep stone steps. On enquiring about booking for dinner, we were told there were no tables available in the Restaurant, but she would ‘see if a table could be found at the Bistro’. As it later transpired, the Bistro had no other customers, and the Restaurant had only two couples all evening.

On passing reception after a quite ordinary dinner, we observed another couple, whom the receptionist obviously thought were more worthy than ourselves, being checked-in. It was as if we had been transported into an episode of Fawlty Towers – in true ‘Basil Fawlty’ style the woman was fawning over the people to the extent that it would have been hilarious, had it not been so nauseating.

So whilst the grounds, vista and building were up to expectations, the stay was ruined by the attitude of the staff which varied from offhand to bizarre. The only bright spot was the very helpful and friendly young Welsh porter.

  • Stayed: May 2012, travelled as a couple
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2  Thank c w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

A gem in every way.
Location, food, service and spa excellent.
Does not feel like a hotel, it is not often that you can stay in a stately home for a night or two.
Understated elegance and tranquility.
Make sure you wander around the gardens and view the vistas

Room Tip: Just ask the staff - they will assess your requirements and give you excellent advice
  • Stayed: September 2012, travelled as a couple
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2  Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012

We spent 2 days at Bodysgallen Hall and it was just what we wanted. Understated, elegant and comfortable - old fashioned but in a good way. Tea served in your room in the morning, shoes cleaned for you over night. The hotel and the gardens offer a world away from it all.
Also the spa was great - a lovely pool and a treatment as part of our package.
One reservation - the food was good, but not great - it didn't really come up to my expectations - but they were high and it wouldn't stop me wanting to go back, which we will next year.

  • Stayed: October 2012, travelled as a couple
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1  Thank izzybtheoldrectory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2012

This review is a little late! We stayed last September and found it to be a good experience - helped along by the gorgeous weather. We rented a cottage which accommodated our dogs which had its own private garden. The food in the bistro was ok - felt it could have been a little better given the price. The Hall and grounds - spectacular. Would stay again.

Room Tip: We can't comment on the rooms in the Hall but the garden cottage was excellent - very private and homely inside.
  • Stayed: September 2012, travelled as a couple
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1  Thank loveshropshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

We spent a lovely weekend in one of the cottage suites where we were able to take our dog. The main hotel building was beautiful and the log fire very welcome in October. The cottage was lovely if a little basic; the kitchen had very little in it apart from a fridge and a kettle and we found our biscuits in the bedroom just before we left! The bedroom was really comfy and the cottage was really warm and cosy. The breakfasts were in the dining room where the room had stunning views. The fish options were delicious and the service was good. We ate in the Bistro twice and whilst the food was very good the service was indifferent. On the final night we had one of the best meals we ever have had in the hotel main restaurant. The menu was exceptional and the quality of the cooking and presentation was outstanding.
The spa was really good and the treatment I had was very relaxing.
The hotel could be exceptional in every area if a little more care was taken in customer service. I would still wholeheartedly recommend this hotel for a special weekend.

Room Tip: Some great walks for dogs when staying in the cottage suites. Mill cottage ihas lovely private garden.
  • Stayed: October 2012, travelled as a couple
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1  Thank keentraveller2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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