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“Deeply disappointing”

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Bodysgallen Hall & Spa
Ranked #15 of 59 Hotels in Llandudno
Certificate of Excellence
Reviewed 15 October 2013

We had to carry our heavy bags in the way and the way out! When you are paying £450++ a night you just do not expect that! Moreover, having travelled 5 hours from London for a romantic, spoiling relaxing birthday weekend end we were informed at the spa that there was just one treatment still available for the following 3 days (at 9.30am!!). Again, this is just not good enough. We ended up not being able to make any use of the spa at all. I would not have paid such a ridiculous amount if I had known this.
The suite was spacious, but the bed was uncomfortable, the bedclothes very dated, no safe, the TV was tiny and much too far from the bed and the Wi-Fi connection in the room and throughout the hotel was almost unusable.
The breakfast was excellent but the dinner menu limited, the food uninteresting and very average.

Room Tip: Book Spa treatments well in advance
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  • Stayed: October 2013, travelled as a couple
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5  Thank Justin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBH, General Manager at Bodysgallen Hall & Spa, responded to this reviewResponded 16 October 2013

We are sorry that these guests were not comfortable in their suite, declined the offer on departure for us to assist with luggage (we are here to assist our guests at all times), and only wished they had raised issues during their stay: - alternative accommodation could have been found if they were uncomfortable. The bedding is not dated, and beds are made up properly with best Egyptian cotton sheets etc. Wi-Fi, which is offered complimentary to all of our guests, is not available in the public rooms and dining rooms. We concur with the reviewers ‘tip’, and indeed encourage our guests to make spa treatments in advance of a visit to avoid disappointment, as suggested in our correspondence at the time of booking.

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417 - 423 of 726 reviews

Reviewed 14 October 2013

Our stay at Bodysgallen Hall was to break a journey from Connemara, in Ireland, to our home in Cambridge. On the outward journey, we had stayed at Seoint Manor near Caernarvon, which was a great success -highly recommended, but they were booked up for our return journey, so we thought we would try Bodysgallen, which got the "AA Hotel of the Year" award last year.
This hotel is owned and operated by The National Trust. There are two others, one of which is Middlethorpe Hall in York, I reviewed this earlier this year. Our complaints about Middlethorpe were first, a tiny bathroom, and secondly, unfriendly staff. We considered this when we booked Bodysgallen, and decided that lightning doesn't strike twice in the same place.........whoops!!!
The hotel is in a magnificent elevated position and has views of the surrounding countryside - from the restaurant there are fabulous views of Conwy Castle. There is no parking outside the main entrance, and no valet parking, so it's a choice of the lower car park which means quite a lot of steps up to the right level, or quite a lengthy walk back from the other car park. We found a porter who was relatively uncommunicative and unhelpful, so I decided to leave the car on the (narrow!) road outside reception until we had checked in and settled into our room. I don't think that was approved. Next, check-in was by a young lady who managed to accomplish the job without ever once giving us eye contact, and this included taking a swipe of our card with a ridiculously high amount on it (we had per-paid!!!).
We got the cases up to the room - by this time the porter had mellowed - which was very nice, well up the standard required, I would say, except for a wardrobe which didn't close properly which meant the light inside was a nuisance. But then we looked at the bathroom, and - oh dear - another tiny one!. A person standing at the sink would be liable to possible serious damage from anyone coming into it from the room, there was only just enough room between the bath and the wall for a w.c., so any fatties in this room would have had a real problem, and when sitting in the bath, there was serious danger of banging one's head against the wash-hand basin - in fact I did. Basically for the standard of the hotel, this bathroom was unacceptable. But it appears to leave the National Trust people happy enough, as we experienced the same thing at Middlethorpe Hall. I believe this was a standard room, I don't expect a huge bathroom but then again I don't expect a bathroom for midgets.
The staff generally appear to be unfriendly, and some of them were pompous. When we were having a pre dinner drink in the lounge, there was a waiter/barman, whatever, walking around attempting to look important, he passed us several times and blanked us. The waiting staff were uncommunicative, although I will say that the one exception to this complaint was the Restaurant Manager, a very friendly- and efficient - lady who was a treasure.
This is a lovely hotel so far as the fabric of the place is concerned, but the bathroom was ridiculous and staff really do have to be trained better. The impression we got overall was that it was people sending us a message that here we were in a lovely National Trust property so we had better behave ourselves and weren't we lucky to be there!
Not good enough and two circles is all this hotel deserves until they mend their ways. They are clearly going to get discerning people in the hotel, and people who know about hotels and use them a lot won't like it.

Room Tip: Think hard!
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  • Stayed: September 2013, travelled as a couple
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5  Thank FORRES33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBH, General Manager at Bodysgallen Hall & Spa, responded to this reviewResponded 16 October 2013

Since the 21st August 2013, we have received 89 comments from guests from all sources, including on Tripadvisor. Of these, 3 have been predominantly critical and the other 86 predominantly expressing satisfaction and praise.

We want all our guests to enjoy a visit here and most do. We respond to these comments following a short one-night stay in mid-September:

• There is no pomposity or unfriendly demeanour here - we are regularly praised for how friendly our long-serving small team is.
• Bodysgallen Hall, which dates back to 1250 is operated by Historic House Hotels on behalf of the National Trust. Historic House Hotels gave all their interests in their properties to The National Trust in 2008, to continue their present style of hotel keeping under the existing management of Historic House Hotels with all profits benefitting the houses and the charity.
• Room 14 is a spacious standard room containing a king-size bed. Its bathroom has all amenities required in four star luxury hotels. Larger bathrooms are available in superior bedrooms and suites.
• Bodysgallen has two car parks close to the Hall – one on ground level and one at the foot of the hotel entrance steps. As confirmed in our Guest Information welcome pack sent in advance of a guest visit, we provide 24 hour complimentary parking and valet parking for those guests wishing to arrive at the front door of the hotel. A car parked on behalf of our guests is at the risk of the client.

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Reviewed 13 October 2013

Bodysgallen is the perfect location for "getting away from it all". The grounds are lovely and it's possible to take walks in the woodland surrounding the mansion. The lounge and drawing room are perfect places to curl up with a good book. Our room, room 1, overlooking part of the garden, was comfortable, clean, stylish and spacious although the bathroom was extremely small. We would have loved to have been provided with tea/coffee making facilities in the room; I know that we could have ordered beverages at any time but we missed the freedom of being able to make a cup of tea on the spur of the moment. A large bottle of water was provided and THREE biscuits. We ate one on the first night and this was not replenished the next day. So, we were obviously only expected to eat half a biscuit each per day. Breakfast was good although, as many others have commented, the supplement for a cooked breakfast is excessive. My 94 year old mother was coming with me to Bodysgallen; she walks very well for her age but dislikes stairs and uneven ground. I rang the hotel beforehand to ask if there was a lift. No. I was offered one of the cottages but I felt that walking to and from the cottages for breakfast would not suit my mum. I was told that the room we were to be given was on the 1st floor and that the staircase was wide and not steep. This proved to be correct. . The banister was extremely wide - too wide to be of any use to hold on to whilst descending the stairs and on the last morning she missed her step and almost fell over the last few steps. It was lucky that she managed to grab the banister with both arms to avoid a very nasty fall. I know that Bodysgallen is an old building whose characteristics need to be preserved, but I fail to understand how, in these days of "health and safety", the hotel can get away with not providing a safe handrail. Wifi at the hotel is very patchy but I suppose this is to be expected in such an old building with thick walls.

  • Stayed: September 2013, travelled with family
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1  Thank meopi76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

I got married here in March 2005, a beautiful place just 2 miles from where I was brought up. Sadly my wife passed away after a short illness, but it is still a wonderful place to stay or dine at. I've only stayed in the outlaying buildings which are excellent. Breakfast is equally good as is the afternoon tea!

  • Stayed: August 2013, travelled with family
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Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2013

I had been given a gift voucher for afternoon tea for 2 at Bodysgallen Hall. I booked for my mother and I to go last week. On arrival, we sat in the main lounge and were given a menu and asked what drinks we wished to order, I asked for tea and my mother asked for coffee. The drinks arrived and then our afternoon selection of sandwiches, barabrith, scones, jam & clotted cream and 3 types of mini cakes. It was all very nice and enjoyable but the sandwiches were very small with only one piece each of the 3 choices. The waiter didn't check if we needed anything at any time and I had to go to the reception area to ask for another cup of coffee. The hotel is a beautiful building with lovely grounds but the lounge area was silent with no ambiance at all., a low orchestral music would break the ice possibly.

  • Stayed: October 2013, travelled with family
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2  Thank PeggySue1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2013

The house and gardens are outstanding, the service is of a high standard and the rooms are furnished in traditional style in keeping with the period. Early morning tea is brought to the room to order but there are no facilities in the rooms which I would consider more convenient. Dinner was OK but the nouvelle cuisine style did not satisfy many of the guests and the overall quality of food needs attention.

Room Tip: All have character, but there is no lift so Room 2 is first floor and spacious and would be first c...
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  • Stayed: October 2013, travelled with friends
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Thank jaguarbuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2013

Lovely old historic house in beautiful gardens with good quality service.

We stayed for two nights to celebrate our wedding anniversary and chose a four poster room. The house has a view of Conwy and is set in beautifully manicured gardens which are a delight to walk around. The formal, the kitchen garden and the surrounding woodlands are all a delight to see.

Our room was lovely with a great four poster bed, a writing table and good literature of the surrounding area all to hand. No tea making facilities in the room but it is delivered promptly to your room.

We had afternoon tea, which delighted the wife with the variety of cakes served! We also dined in the Restaurant for both evenings and on each occasion it was fine dining with excellent service. The breakfast was excellent on each occasion.

We also used the Spa, which has a pool, sauna, jacuzzi together with treatment rooms. The candle lux massage is recommended.

  • Stayed: October 2013, travelled as a couple
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3  Thank Edge1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bodysgallen Hall & Spa

Address: The Royal Royal Welsh Way, Llandudno LL30 1RS, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Llandudno
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Llandudno
#17 Romantic Hotel in Llandudno
Price Range: £202 - £288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bodysgallen Hall & Spa 4*
Number of rooms: 31
Official Description (provided by the hotel):
Standing in over 200 acres of its own parkland to the south of Llandudno with spectacular views of Snowdonia and Conwy Castle. Believed to have 13th century origins, Bodysgallen Hall provides all that is best in country house hospitality. Beautiful gardens include a rare 17th century parterre of box hedges filled with sweet-scented herbs, a rockery with a cascade, a walled rose garden, and several follies. Historic House Hotels Ltd bought and rescued the house from a dilapidated state in 1981 and restored the 17th century house and gardens. In September 2008 Historic House Hotels Ltd and its interest in all its properties were given to the National Trust to ensure their long-term protection, with all profits benefiting the houses and the charity.The 15 extremely comfortable bedrooms in the Main Hall offer several different room types, including the four elegant principal suites. Each bedroom is individually decorated and furnished with antique furniture, paintings and prints, enjoying glorious views of Bodysgallen's parkland or gardens, with some rooms having further reaching views of Conwy Castle or the distant Mountains of Snowdonia. There are 16 cottage suites with picturesque names like The Smithy, Box Cottage and Pineapple Lodge, are situated in the grounds, and provide accommodation for guests preferring a greater degree of privacy. Many cottages enjoy their own private gardens and some are in close proximity to the Bodysgallen Spa. All are charming and delightful. The Dining Room in the main hall has been awarded three rosettes for fine dining by the AA - the only restaurant in Llandudno to be awarded such - and offers imaginative meals prepared from fresh local produce and complemented by fine wine, and overlooks the gardens and has been recognised as one of the best places for Sunday Lunch in the United Kingdom by The Observer newspaper.The Spa is approached by a short walk through the garden or by a private road. Converted from an original stone built farm it contains a magnificent 50' swimming pool edged with comfortable reclining chairs, whirlpool spa bath, steam room and sauna. A superb gymnasium has all the latest technologically advanced equipment, suitable for all ranges of fitness. A comfortable Club Room is a place where guests and members can relax and enjoy drinks and light meals, which in the summer are also served on the terrace. Residential guests have full use of the Bodysgallen Spa.Bodysgallen Hall is situated about 2 miles south from Llandudno and the North Wales coast. It is surrounded by over 200 acres of beautiful gardens and wooded parkland. Bodysgallen Hall has magnificent views of Snowdonia, and Conwy Castle. It's the perfect setting for a relaxed holiday at all times of the year. The hotel is ideally placed for visiting the many historic castles and stately homes in North Wales as well as the famous golf courses that adorn the coastline. ... more   less 
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Also Known As:
Bodysgallen Hall Hotel Llandudno
Bodysgallen Hall And Spa
Bodysgallen Hall Llandudno
Bodysgallen Hall & Spa Llandudno, Wales

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