My friend and I stayed in a number of different hotels in Llandudno and Conwy, so we were able to directly compare the experience of each venue.
I booked a superior twin sea view as our mid-range, mid-price option. St. George's was easily the biggest disappointment.
On arrival the staff were indifferent and clinical rather than welcoming. Our experience (repeatedly) was that they would answer the phone or deal with other 'priority' problems while guests were waiting at the desk.
The only way I can describe our first impression of the hotel atmosphere is that it felt like a high-class, efficient, affluent and well run home for the gently bewildered - even down to the faint smell of carbolic and wee.
The room was clean, modern, well decorated and maintained. It had sea views and excellent aircon, although the twin beds were just 2 or 3 inches apart and very 'slidey' - essentially a twin for "very good friends"...
The bathroom extractor sounded like a 747 taking off and had to be deactivated, as it was on a timer triggered every time you turned on the light to go to the loo, which was frequently (see food comments below).
The restaurant started well with a nice atmosphere and pleasant seating arrangements and views, but was full on our first night, so book in advance if you stay here. Reception recommended we go to a nice Indian restaurant instead. It was closed.
Our 'in house' meal the second day was an object lesson in fail from start to finish. Every service contained at least one mistake (e.g wrong wine, wrong main). My steak was undercooked and presented with a side dish of inedible chips (transparent wobbly tubes that you could literally wring drips of grease from). The pate starter was clearly pre-prepared, and had been for some time - although that was the least of its problems since it was wrapped in what was essentially a block of raw lard.
We moved on to the bar, where the beer was flat and the complimentary nibbles bendy ("but they were fresh yesterday and we keep them in a box!"). We did not expect Michelin-star food or service, but for the price we did expect some intelligence in the design and care in execution of the food.
Not one of the staff asked if we were enjoing our meal, or even apologised for any of the errors either when we walked out of the restaurant, or when we checked out a day early (we felt £175/night was excessive).
We had a particularly poor experience, but I did get the impression that other (perhaps more elderly) guests were quite happy - so maybe it was just us!
In summary, I'm afraid we felt unloved and ripped off.
- Official Description (provided by the hotel):
- Experience Llandudno and all that the North Wales Coast has to offer in stylish sophistication and contemporary luxury at the AA Hotel of the Year for Wales. The Award Winning St Georges Hotel, cleverly combines traditional Victorian elegance and its stunning setting with the comfort of a luxurious 4 star Hotel. Every detail of the hotel is designed to offer a relaxed, intimate atmosphere, calm moods and a fresh, professional approach to service. ... more less
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- Also Known As:
- St Georges Llandudno
- St Georges Hotel Llandudno
- St George Hotel Llandudno
- St. George's Hotel Llandudno, Wales