Having read the majority of the other reviews I wonder if I stayed in the same place as the other reviewers. We stayed in the St. Georges on Fri 20 and Sat 21st August 2010. We were winding up a fantastic break in England with our 3 young children in Llandudno as it was near Holyhead for the boat home early on Sunday. I spent a long time researching 4 star accommodation for our holiday and was not disappointed at all until we reached Llandudno.
Upon arrival after 9pm on Friday night after driving up from Bath the first thing I noticed in the reception area was the smell (reminded me of boiling cabbage) the second thing I noticed was the grubby carpeting in the foyer. This did not resemble any of the other 4 star accommodation we had stayed in over the week. My overall impression was its just a bit shabby, needs a bit of work but it will be fine when we get settled in our room.
We were greeted and made very welcome by the reception staff, I was given the key to Room 216 and off we headed with 3 very tired little girls. Room 216 - where do I begin? When I booked our room the lady did tell me that it wasnt a family room (it is classed as a premier room) and didnt have a sea view. That was fine, however, I was not expecting the room that we got. We had 2 windows which both looked out onto the back of the hotel (never a pretty sight) but we couldnt even see the sky from our room unless you lay down on the sofa bed and craned you head back on to the window sill. The carpet was grubby in the internal hall and in front of the bed. (2 beds put together but it was lovely and comfortable on the plus side). I was cross that I was paying £157.25 a night for this (I had pre-paid, otherwise it would have been £185 a night) so I went down to reception and explained my problems with the room. The hotel was absolutely full so the only room I could be offered was room 116....directly below room 216, above the public toilets. I looked at it and even though the view was the same (no sky, walls and windows)it was cleaner. However, by the time I got my family, the travel cot etc moved down into Room 116 there was a smell...I'm assuming it was coming from the air-conditioning. We couldnt stay there, the staff said they couldnt smell anything but even my 2 year old asked me what that smell was. Back up to Room 216, as by this stage it was almost 10.15 and I needed to get the girls to bed.
In between all this the Restaurant Manager was brought in to 'calm' me down and he was a true gentleman, he explained that there were no other rooms that night, provided the girls with glasses of milk and we received a bottle of wine too.
We went to bed and we did sleep until the noise started above us at 6am...creaky floors, banging doors etc (I accept that the hotel can't do anything about loud guests). In the morning to my horror my 9 year old found 2 pieces of broken glass on the floor just at the side of their bed. I can only assume this glass had been under the sofa and was missed by housekeeping when making up our room. The 2 pieces of glass were big enough to cause deep cuts on an adults foot but especially a child's. I think the only thing that stopped them getting cut is the fact that the room was so small you had to carefully move around the furniture. This was the final straw for me, I was straight back down to reception with the glass, the receptionist was sympathetic and shocked. She assured me she would show it to the Head of Housekeeping. I wanted out of that room so badly I actually cried, it is being dramatic for me to say it ruined our holiday but it upset all of us. We had a wonderful break visiting Bath and Windsor but the last 2 days of our holiday may as well have been spent in a Boarding House not a 4 star hotel. It was very busy so there were no rooms, I looked into taking the boat home on Saturday but that was going to cost too much to change and it really wasnt fair on the children to bring them home a day early.
We decided to stay and we passed a pleasant day pottering around Llandudno, thank goodness the weather was lovely so we were able to stay out of Room 216.
To be fair there were some positive elements to the whole experience, the staff were very helpful (although I think the reception staff were a bit fed up with me checking if there were any cancellations on Saturday). On checkout I met another Manager who was very understanding about my reluctance to pay full price for our stay. In the end I received a refund of £100, I still paid £214.50 for 2 nights in possibly the worst 4* hotel I have ever stayed in. I work hard and was looking forward to finishing our holiday off in this popular seaside town, ripped off is probably too strong a phrase but I do feel it is impossible to justify £214.50 for that stay, let alone the original £314.50.
I can only base this review on what I saw, a hotel that has so much potential, but just needs to kick itself into the 21st Century. They are almost there with the staff who really were so kind to us (though ultimately they couldnt do anything), the hotel may have had a huge amount of money spent on it but that did not jump out at me, I didnt walk in and say Wow, this is lovely. I walked in and thought shabby, old fashioned and a little bit dreary. The room without a view with broken glass on the floor just finished it for me. Would I recommend the St Georges? No...not based on our experience.
The Manager has been in touch with me since I returned home and kindly offered us a 1 night's stay in a 'proper' room. However, this is no good to me...we've no plans for returning to that area. A miserable end to a lovely holiday!
- Official Description (provided by the hotel):
- Experience Llandudno and all that the North Wales Coast has to offer in stylish sophistication and contemporary luxury at the AA Hotel of the Year for Wales. The Award Winning St Georges Hotel, cleverly combines traditional Victorian elegance and its stunning setting with the comfort of a luxurious 4 star Hotel. Every detail of the hotel is designed to offer a relaxed, intimate atmosphere, calm moods and a fresh, professional approach to service. ... more less
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- Also Known As:
- St Georges Llandudno
- St Georges Hotel Llandudno
- St George Hotel Llandudno
- St. George's Hotel Llandudno, Wales