Stayed 3 nights in early June 12 after reading hotels own 'up beat' review of its refurbishment, new bistro and new experienced manager. Booked through hotel booking site at agreed rate for sea view room. On checking in the receptionist tries to charge a higher rate when I tell her the rate still being offered online I get a look that could kill. Shaking her head she walks into a little room behind the desk where a heated debate begins between 2 or 3 other voices. I don't know what's being said as I can't understand the language. Eventually receptionist returns and says "okay, that's £239.97"......no, not even a please. I think about accepting the price....I'm a typical Brit...I always think I'm wrong........ but I'm not. 3 nights at £69-95 is not what she's asking. I tell her that the figure she's asked for is incorrect and tell her the correct amount, without blinking she agrees, takes my card, swipes it and completes the transaction. her next word are " your room card, room number , third floor, lift is over there" and starts to walk away. I ask her if we need to book a table for the 'Bistro'. I'm told I need to order my evening meal in the 'Bistro' before 5pm....it's now 6.05pm so it's too late. Later experience of the hotel prepared food would prove how fortunate I'd been by being "too late at 6.05pm". The room we were allocated looked as though it had been refurbished recently but lots of things were either unfinishes and/or needed finishing....this is a real shame as there's been money spent but the overseer/superviser must be visually impaired not to notice the faults: There's a small ceiling mounted night light that never goes off, don't know what that's about, bed lamp loosely fitted using only one screw. Shower room is small, difficult to use the loo, shower tray badly sealed, shower enclosure partially sealed hence water runs all over the floor unless towels are placed outside the shower enclosure. The shower looks expensive with over-head shower and body sprays but it's a nightmare trying to work out which of the combination of 3 knobs turns which way to do what???? Trial and error's okay but either freezes your butt off or scalds your ........! Strange smell coming from the wet room water drain???? Miscellaneous variety of hangers in the wardrobe.....3 of the 6 available cracked and useless. On the whole 3 or 4 hours work for the average hanyman would put too rights. The first 2 days we tried twice each morning after breakfast to bring the problems to someones attention....THIS PLACE IS LIKE THE MARIE CELESTE....there's noone there it's in a time warp....you can here voices from the little office which when you ring the counter bell or call out all goes quiet....so we gave up. We took breakfast on the -1 (yes it's called minus 1 floor). In this room I found 3 people of varying uniforms/dress codes that I think work at the hotel. On arriving into the cellar breakfast room offered tea or coffee...no problems....and it's a buffet breakfast...no extra problems yet. I help myself to a bowl of muesli and eat it with my cup of coffee,,,coffee tastes a little cheap....poorer even than the satchets in the room! Then I take myself over to the buffet. This is a stainlees steel servery about 4feet long with a 'chef' serving the guests. There's sausage, bacon, mushroom, beans, hash browns, scrambled and fried eggs. If you asked for sausage and bacon you're given one piece of bacon and one sausage....this guy has got portion control down to an art form. I ask for bacon, sausage and beans. I get a piece of bacon, a sausage and a dinner spoon of beans.....you do your own toast at the toaster (allow 15 minutes per slice if noone else is queueing). It's worth going to this place just to look at the sausages they serve....not your usual microwave and then 30sec grill....no these have likely been microwave for several minutes a couple of days ago, then microwaved again on the day before being thrown around the frying pan with the fried eggs. The bacon..well...what can I say about the bacon? Well, it's colour......purpley red...looks about like the colour of chinese ribs but does compensate but not having the flavour of chinese ribs nor the flavour of anything approaching bacon........beans were okay, though. Anyway I'm getting bored with this tale so I'm going to remind you ...don't waste your money... get a tent and a stove on the beach. By the way I did'nt mention that on exiting the hotel on the first evening (remember we were too late to order at 6.05pm) I slipped on the lethal (when wet) steps ...smashing both my spine and head on the step edges. Since returning home I've spent time in hospital as a result. By the way when I fell and was lying outside on the steps in the rain my wife ran back into the hotel for help....yes, you guessed it...the MARIE CELESTE eventually she gave up and guests from another hotel aided me. On returning from A&E we did notive a yellow caution floor wet sign appropriately placed. We never did see the manager. If you're wondering why we did'nt tell the breakfast staff of our concerns, we did. The one who understood us shrugged shoulders and told us to go to reception to see the manager.....or...the Captain of the MARIE CELESTE.
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- Also Known As:
- Iris Hotel Llandudno, Wales