Arrived to be greeted by a notice on the door informing that the "car park" was full and to come back after 3 p.m. To be fair to the receptionist, she did allow us to check in before 3 p.m. as our room was ready. The "car park" was accessed via a scruffy back street, the entrance being just wide enough to get a small car down. The "car park" turned out to be a back yard round the back of the building only big enough for three cars. After parking there the first night, we opted for street parking for the remaining two nights as this seemed to be a safer option.
Our room, although described as being in the annexe was more like a cupboard in the aforementioned "car park"/basement. The only window in the room overlooked the entrance to the "car park" and all we could see was four industrial dustbins. When we opened the door we were faced a view of a concrete outbuilding filled with rubbish and dirty laundry plus a pile of rubbish at the side of the concrete outbuilding.
The room itself was small, the window was covered in seagull droppings, no Wifi, no TV reception, the shower leaked, patched carpet, filthy skirting boards. We asked for hand towels but they don't provide them. Fortunately we'd taken our own anyway. Despite the hotel not having any hand towels, they failed to realise that those in the room were our own and managed to get them mixed up with their own laundry. They were never seen again. When we requested extra bath towels they were, however, provided as we needed them to put on the bathroom floor which was wet and slippery from the leaking shower - they don't have bath mats.
A sign on reception advised that the boiler re-sets itself between 8 a.m. and 10 a.m. every morning so there may be no hot water - just what you need when on holiday. Fortunately this wasn't the case during our stay.
Breakfast was okay but small, served on a tea plate. Very surprised that vegetarian sausages were available and poached eggs were very nice. We did ask for extra tea bags though as the tea was VERY weak. These were delivered in the waiter's hand (not on a saucer or suitable container) and put straight onto the table. Not the most hygienic delivery. The second day we thought we would get in our request before the tea arrived. We asked if we could have an extra teabag in the teapot. What we got was a pot of hot water and three separate teabags, again delivered literally by hand and put in the middle of the table. The male breakfast waiter appeared to be the only English member of staff and he was quite pleasant.
There are no staff in the Hotel after 10 p.m., just a notice giving a mobile telephone number for the night porter.
A bar service is supposedly available until 10 p.m. but there is never a bar person around
We tried to pay our bill at reception about 9.30 p.m. but were told by the receptionist to come back the next day as she had already cashed up
On the plus side the bed was comfortable and the bed linen clean, although it wasn't changed at all during our three night stay and the carpet wasn't hoovered at all.
In summary, the Hotel is more of a youth hostel. The staff don't appear to have had any proper training and are quite happy to muddle through.
We stayed for the three nights booked as we had pre-paid and the bed was clean and comfortable but we won't be returning
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- Also Known As:
- Iris Hotel Llandudno, Wales