We planned to stay at this hotel in August for 2 nights & pre-booked a month in advance via a link on their Internet page. On completing the booking, the hotels booking agent asks for half the money. We paid this amount immediately as we wanted to secure the Family Room we had booked. The next day the hotel telephoned to confirm the travellers names & ages, which I thought was good Customer Service. After this I never thought much about it as I presumed everything was fine & we would just turn up at our destination. How wrong could I be!
A couple of days before we were due to turn up at our destination, we had a phone call from the hotel to say that they had double booked our room with a French family that were staying for the week. As a consequence, we were offered an alternative Hotel just down the road. We wanted to stay at the Kimnel though because of it's ajoining family rooms & we didn't get that with the alternative (although the alternative was much more Friendly - The Oasis). We were offered no refunds & were given a half hearted apology, poor Customer Service in my opionion.
- Official Description (provided by the hotel):
- The Kinmel Hotel is a family run, 28 En suite room hotel, with a lift to all floors, a fully licensed bar, a menu of freshly cooked food, and friendly well trained staff. The hotel centrally situated, only two minutes walk from the theatre and conference centre at Venue Cymru. The hotel enjoys the panoramic views of the beautiful coastline of North Wales. This seafront hotel is based on Llandudno's Promenade, between the Great and Little Ormes, and is ideally situated for your visit to Llandudno - The Queen of Welsh Resorts. Occupying a prime position on the promenade, the Kinmel Hotel is simply a stone throw away from the numerous shopping facilities and attractions within Llandudno and North Wales. The Kinmel hotel benefits from a car park, exclusive for our guests, located to the rear of the property, and cctv in the public areas to ensure our guests safety and security. ... more less
- Reservation Options:
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- Also Known As:
- Kinmel Hotel Llandudno, Wales