My husband and I had booked a weekend here for my husbands birthday and as a careers break,as we have a young disabled son. When we rang the booking line we asked for a jacuzzi room,with dinner and breakfast. After a hour and a half long drive,we arrived at the hotel. It took us almost 40 minutes to get a parking space anywhere near to the hotel,which we also had to pay for. We checked in quickly and went up to our room,311. I wasnt expecting the room to be ultra modern,considering the decor of reception and the upkeep of the exterior,but i wasnt prepared for the state of our 'premier' room. I was literally speechless when we walked in. Woodchip wallpaper, peeling and cracking off the walls. Dated furniture that looked like it was from the early 70's, a hairdryer (also circa 1970) which had never had its vents de -clogged. Stained,ripped seats, moldy french windows that opened out onto, quite frankly,rusty unstable feeling balconys. The mold had also spread up the curtains. We had booked a double room,but our room had a double and a single bed ( bed linen was filthy). I went into the bathroom,hoping the jacuzzi would be the saving grace,but there was only a shower that was fit for a child! I went back down to reception,who told me that a jacuzzi room had never been requested,but that a family room with space for a wheelchair had! i know this isnt the hotels direct fault,it was the booking call centre,who we are dealing with at the minute. We were offered a standard twin room,which we refused. We asked for a refund and went to stay in the hotel Iris,which was lovely. The hotel staff were not what you would call helpfull,infact the manager didnt seem at all suprised that there was mold in the room and that we were unhappy with the state of our room. My husband offered to show her pictures,but she refused to look at them saying she believed what we were saying. For the price we were paying (almost £150 per night) I am astonished that Britannia hotels would have rooms at this appaling level. I would not stay one night at this hotel,even if it was for free,nor will I be using Britannia hotels ever again.
- Official Description (provided by the hotel):
- The Grand Hotel Llandudno is a magnificent Victorian building and is a prominent feature to the wonderfully conserved and famous, Llandudno North Shore Promenade. ... more less
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- Also Known As:
- Grand Hotel Llandudno
- Grand Llandudno
- The Grand Hotel - Llandudno Wales