We stayed at The Grand for one night on 14th June in room 303a, room cost £100.
When entering we were early but that staff member at the desk was lovely, said the room was ready and we could go straight up.
Sadly the room wasn't up to standard. First thing I notice is the toilet had dried blood, urine and feces. We spoke to the guy on the desk who apologised and said he'd get someone to sort asap.
When we got back from our time out, the toilet had been sorted but the toilet was now full of tissue which had been used to clean the seat!
It was at this point we started to notice more things wrong. I went for a shower and it was disgusting, I had to clean it before I could use it. The rail was rusted, the shower leaked and there was a strong smell of damp.
The ceiling of the hotel room was damp and mouldy.
The dado rail was thick with dust, it clearly hadn't been cleaned for a good while.
The doors leading to balcony were damp and mucky
The door was generally unclean and in need of some serious attention.
When we complained, we were only offered a bottle of wine (we clearly had our toddler with us so of course we're not going to drink with her in our care) and when pointing this out, we were offered 4 j20.
All that being said, we were happy with the breakfast. We could get a much as we wanted and although I only had fruit, my husband had a full English which he said was spot on.
- Official Description (provided by the hotel):
- The Grand Hotel Llandudno is a magnificent Victorian building and is a prominent feature to the wonderfully conserved and famous, Llandudno North Shore Promenade. ... more less
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- Also Known As:
- Grand Hotel Llandudno
- Grand Llandudno
- The Grand Hotel - Llandudno Wales