This is the second time I have stayed in this lovely hotel, the Richmond Suite is a lovely large room with spa bath, and fantastic views, the hotel is a bit tired but has a charm about it. Its a good value for money break and I would use it again except for the staff. Firstly the good, Simon the General Manager is fantastic, he cant do enough for you will sort problems out straight away I cant praise him enough. Unfortunately the same cant be said about the rest of the management team. We had a problem with a guest in the room next to us getting sick in the middle of the night, the poor chap was very confused and was banging on his radiator to attract attention, I called the duty night porter, he couldnt have been ruder, it was as if he was cross at being woken. He agreed to call an ambulance but left us with the guest rather than coming down to deal with himself. he only came down after a second call to demand his presence. The evening manager was rude and unhelpful. We had booked a car parking space and asked for one of the larger spaces, on arrival found this was taken rather than any apology or attempt to rectify the attitude was "Tough what do you expect me to do".
It is a shame as we really love this hotel, the position of it the old world charm and the Richmond suite but the rudeness of the staff has put me off going again.
- Official Description (provided by the hotel):
- A uniquely styled traditional, family run, independent hotel for individual people. The Hotel is renowned for comfort, service & friendliness, but with a commitment to standards & disciplines, with a belief that this has to be affordable.Relaxing lounges or one of Llandudno’s best stocked bars, the choice is yours at The Ambassador.Our Patisserie is open from 10.00am to 5.30pm daily, where you can relax with a pot of tea or coffee. Spoil yourself with a sandwich made on home-baked bread, peraps indulge in a cream cake or afternoon tea. Our Head Chef and his team provide interesting and varied menus in The Restaurant based on local produce. All bedrooms are equiped with tea/coffee making facilities, direct dial telephone, multi channel flat screen Television and hairdryer.Strategically placed, exactly halfway between the bandstand and Pier. Getting about could not be easier - turn left from the front door and you are on the Promenade, turn right and ahead is the main shopping area of Mostyn Street, with many national and international stores.... it's so convenient!The Williams family is now in it’s third generation of caring for guests, many of whom have been returning for over 30 years. Why not join them! ... more less
- Reservation Options:
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- Also Known As:
- Ambassador Hotel Llandudno, Wales