I went into the Llandudno branch last Saturday, and was given a badly chipped and stained cup, a teaspoon with a dried bit of sugar sachet stuck it and a saucer with some sort of food dried on it; all this was served to me by a member of staff with chipped nail varnish and dirty finger nails. If this is the level of cleanliness the manager there thinks is acceptable to what is visible to members of the public I'd hate to see the state of your equipment which isn't on view to the public. This has totally put me off ever frequenting any costa stores again and I suggest they get your auditors in there ASAP and their your staff basic food hygiene and how to wash dishes.
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