I had the misfortune to visit this Gerrards on Easter Sunday. The premises looked inviting with cream cakes and scones on sale. Sadly the sales staff were very slow and unhelpful, when ordering. We ordered 2 Cappucino's and 2 fresh cream scones. Sat at our table, which had obviously not seen a cleaning cloth for quite a while, due to the stickiness and appearance of it. A staff member then came over and said that they only had 1 scone left, so I said I would have a fresh cream Eclair instead. The drinks and food duly arrived but sadly the standard of the drink and the food were absolutely atrocious. The coffee was very very bitter and the Scone and the Choux pastry were both very hard and not fresh. The fresh cream may have been fresh 3 or 4 days previously. The drinks and most of the food were left on their GRUBBY table when we left. A great big thumbs down to this Gerrards that we will never visit again.
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