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“great holiday/Corby coachparty” 4 of 5 bubbles
Review of The Grand Ash

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The Grand Ash
Ranked #59 of 60 Hotels in Llandudno
Corby, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“great holiday/Corby coachparty”
4 of 5 bubbles Reviewed 6 April 2013

just returned from 5days holiday to Grand ash Hotel.no, the hotel is not 5 star, But the staff and the food are. The bedrooms were a bit small, but they were clean and warm .We had to turn heating off as it got to warm. Entertainment was okay,Irish comedian/singer and singing duo. Our coach passengers were mostly over sixty to 91 and we all had a great time. I have been on 5 star cruises and never came across better service. thanks to all staff from room 31

Room Tip: back room quiet
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  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank elizabehlynnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at The Grand Ash, responded to this review, 22 April 2013
Thank you very much for your recent review of your stay at the Grand Ash Hotel, Llandudno.

I was pleased to read your very kind comments and have passed these on to Rob and his team who will be pleased to read them.

We know there are some areas and rooms within our hotel group which need upgrading however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this.

We certainly hope you will be back to stay with us again at some point in the future.

Kind Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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124 reviews from our community

Traveller rating
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    23
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    30
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 24 March 2013 via mobile

Room fine, near centre llandudno...got back to room 11pm ready for good nights rest...room freezing...no heating??? Didnt sleep at all and shower in morning was luke warm...spoke to other guests and same in all rooms....if you want be comfortable take your own fan heater....never again!!!!

  • Stayed March 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank sulu1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew P, Hotel Group Operations Manager at The Grand Ash, responded to this review, 26 March 2013
Thank you for your review.

My sincere apologies for not meeting with your expectations on this occasion.

I was disapointed to read your comments as this is not the normal thing to happen at the Grand Ash Hotel. I will be speaking with my general manager to find out what went wrong, and to make sure this does not happen again.

Once again my sincere apologies.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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kent
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 29 December 2012

Just returned from a 5 day Christmas Holiday with Grand Uk Holidays, don't mind saying we were all a bit concerned about the reviews we saw on Trip Advisor, and after a very long journey we arrived, and the first thing we saw was scaffolding at the front of Hotel.
It put us off a bit, but never mind after the terrible weather we have been having damage does happen.
The hotel is very dated and needs decorating everywhere, we were on the 3rd floor, and as soon as you step out of the lift you smell the dampness, and see the tatty wallpapering.
But i have to say the rooms although old and tatty, were very comfortable and nice clean sheets and pillows.
The food was excellent with plenty of it, and lots of choices, the breakfast was brilliant with a full english which was not at all greasy.
All the waitresses were lovely and very friendly and helpful, they couldn't do enough for us.
But be aware this Hotel we found is mainly for the older clientelle as most of the guests had walking frames and were infirm, we are in our 60's and we found that the entertainment was geared up for the much older clientelle.
The ball room where you can have a dance was a piece of lino about the size of a postage stamp, where the disabled scooters were kept.
This is no reflection on the guests as they were all very nice, and were enjoying there selfs.
But we would not stay here again, Llandudno is Brilliant, lots of nice shops and a good sized beach.

  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank smudger_55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew P, Hotel Group Operations Manager at The Grand Ash, responded to this review, 3 January 2013
Many thanks for your constructive and kind comments.

Although we may not be the best hotel in Llandudno we do try to offer exceptional hospitality, good food and a warm welcome, if we can do this 97% of the time then we are doing well.

We know we have a few problems with the hotel and are addressing these during the closedown in January/February this year.

Once again many thanks for your comments.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 24 November 2012

When we arrived to check in they never had our booking which we did at late rooms.com luckily they had one double room left for us! Room in desperate need of uplift on 3rd floor, wall paper coming off and no proper duvet cover! When we came bck after being at a wedding at 12 we rang the door bell for attention after 1 hour of ringing bell and telephone we finally got into the hotel, we were met by a member of staff who greeted us in just his trouser!!!!!! This was the same man who checked us in opened the door to us at 1am n who also served us breakfast he was unprofessional and unfriendly will never return there again

  • Stayed November 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Amanda2288nw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewNorfolk, Hotel Group Operations Manager at The Grand Ash, responded to this review, 26 November 2012
I was sorry to read that you did not enjoy your stay at the Grand Ash Hotel. It is unusuall that a key was not given to you before you went out so that you could let yourself in after the wedding reception you attended, and my sincere apologies for having to wait an hour before raising the night manager, this is not the normal practice.

I will be visiting the hotel soon and will check the room you stayed in to see if this needs to be part of our refurbishment programme during the winter.

Once again my sincere apologies for any inconvenience.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stafford
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 20 November 2012

I have just returned from this hotel with the 45 people i took with me After reading reviews I was concered about takeing my group here, Well all I can say is yes its a basic hotel , we got me down to earth mangerment, frindly ,clean & good food to me thats whats important entermant was better than 5 star hotels ive stoped in with groups ive run this group for 14teen years i have not 1 complaint of 45 people DES was the most helpfull person you could wont to meet & he was jack of all trades we didnt know how he could do it , rob was a great manger & kerry worked so hard to make sure all was ok, to all the people who MOAN about little things put your hands in your pocket & pay for a 5 star hotel get real this hotel is trying very hard in a bad climet to sevie dont knook it help it We been to posh places that are worse than this WE WILL BE BACK HERE

  • Stayed November 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank suzStafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewNorfolk, Hotel Group Operations Manager at The Grand Ash, responded to this review, 21 November 2012
Thank you for your honest comments. It is nice to read the truth about what people see and get. We know we are not the 5 star Hilton or Ritz but you do get honest people, good food and a warm welcome.

Once again many thanks

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 November 2012

we have just returned after a coach holiday at this hotel. It is a basic budget hotel but clean and well situated for all the amenities etc. The staff were very friendly and helpful and we can't fault the food at all. The portions were good, there were 3 choices for appetisers, 2 choices for starters, 4 or 5 choices for main meals and again 4 or 5 choices for pudding. Their chef is an asset to them, all the meals were well cooked and delicious. If they were bland we didn't notice but the modern trend is to cook without salt etc. Other people on the coach also made the comment that they couldn't fault anything. Our room was cleaned every day, the cups were washed and towels were changed. I don't know what people expect from a basic budget hotel. If they want posh they should pay for a posh hotel . Will definitely go back again

  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank kathleen t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewNorfolk, Hotel Group Operations Manager at The Grand Ash, responded to this review, 11 November 2012
Many thanks for your kind comments, as you say we are not the snob's of the industry but what we do we do well and that is what we are giving is value for money, more than you would get at the Dorchester or Ritz, but eh we are not all millionaires.

Once again many thanks.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brandon, Suffolk
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 2 October 2012

We have just returned from our 3rd stay at the Grand Ash and were very disappointed this time. We chose to go back there as, albeit very basic, it was always good value for money, not this time. The food portions have shrunk to half of what they were on our other stays there, one night we ordered the desert and were given something not even on the menu but the waitress disappeared quick before we had a chance to say anything. The rooms have been refurbished and the mirrored wardrobe door had a large gap at the top but fitted ok at the bottom (I put that down to them using Bob the Builder!), they now have duvets too but had a small double duvet in a normal double cover so one person had the duvet while the other had a bit of duvet and only cover!. We stayed for 3 nights and the room was'nt cleaned once just the wash basin, they cups were'nt even washed up this time. Also the TV is way too small for the room, last time we stayed there we had a decent size flatscreen TV now its back to the old type 14" TV. We used to love staying at the Grand Ash but will not stay there again.

Room Tip: Go somewhere else!
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  • Stayed September 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank chucklet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewNorfolk, Hotel Group Operations Manager at The Grand Ash, responded to this review, 3 October 2012
Thank you for your constructive comments on the Grand Ash Hotel.

I was naturally concerned to read of the unfortunate incidents which lead to your dissatisfaction and I would like to take this opportunity to apologise for any inconvenience caused during your stay.

I have spoken to my manager who informs me that nothing was reported to him about the problems otherwise these could have been recitifies immeadiately

Once again my sincere apologise for any inconvenience and with not meeting your expectations on this occasion. If you are considering staying with us again please contact me on my direct line and I will endeavour to make sure your stay is enjoyable in every respect

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Ash

Property: The Grand Ash
Address: Gloddaeth St, Llandudno LL30 2DP, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Llandudno
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #59 of 60 Hotels in Llandudno
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — The Grand Ash 2.5*
Number of rooms: 33
Official Description (provided by the hotel):
We are a 2 star budget full service hotel in a central location we have a lift serving our main floors, car parking is available in the streets surrounding the hotel and is not restricted. Breakfast is substantial and is included in your rate. Direct bookings are welcome, please note we cannot cater for guests with pets, or for persons who have severe mobilty problems owing to space limitations. We are close to shops, cafes and pubs a regular bus service is available nearby. ... more   less 
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Also Known As:
The Grand Ash Hotel Llandudno
Grand Ash Llandudno
The Grand Ash Llandudno, Wales

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