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“POOR FOOD”
Review of Bay Marine Hotel

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Bay Marine Hotel
Ranked #37 of 60 Hotels in Llandudno
Wolverhampton, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“POOR FOOD”
Reviewed 30 May 2014

We have just got back from the Marine in Llandudno, now for a decent meal. The breakfast was o.k. but the standard of the evening meal is very poor and it is a case of take it or go without, there is no way that you can upgrade your evening meal and a lot of the evening meal consists of something knocked together from the previous days left overs.
The accomadation is quite good except for a bathroom that you and a cat would have difficulty getting int together, never mind swinging it round.
we had a problem with the car parking there and the girl "Hayley" and the manager need to get their stories straight because the contradict each other and then both back track only to go too far and still contradict each other. Someone between them tells porkies so be carefull if you take your own car.

Room Tip: We had room 203 which apart from the miniscual bathroom was nice and quiet.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this review, 4 June 2014
Hi Lee B, Thank you for the scores you gave us for rooms, cleanliness, sleep quality and location. Your comments regarding food are fair though, we offer a variety of courses at every meal. The meals are prepared with fresh ingredients each day by chefs who take time to prepare them. Alternatives for people who have not liked/cannot eat off the menu have also been arranged. Regarding the parking I am sorry you got a parking ticket but no one in the hotel will tell you it is ok to park in a coach bay when it is not. As you did not give us your car registration at check-in we could not locate you out of the other 120 guests with cars to ask you to move. Marcus Williams, General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (338)
Date | Rating
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English first
Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed 30 May 2014

We recently had the pleasure of staying at the Marine Hotel from Friday - Monday over the spring bank holiday weekend. We have stayed there before and always enjoyed it. Nice choice of menu, lovely staff in all areas. The icing on the cake this visit was the newly refurbished bedroom, freshly decorated, new beds and furnishings. We will definitely be returning when we get the chance. A big "THANK YOU" to all at the hotel.

Room Tip: Paying the little extra for a sea view room is always worth it.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happytourist1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this review, 4 June 2014
Hi happytourist1022, I am glad you enjoyed your stay with us and the refurbished rooms have made a big difference. Thank you for your post and I hope we will see you again. Marcus Williams, General Manager
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Kent
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

The Marine Hotel has very friendly and helpful staff, and is in a brilliant location.
Directly facing the wonderful beach and very near the shops.

The seafront room I had was a nice size single, and had been updated with more modern furniture and decorations.
The food is quite adequate and the waitress service was very fast and efficient.
Entertainment was rather hit and miss sadly, apart from the two nights when the regular hosts were absent. On these nights it was much better.
All in all the lovely location and the friendliness of the hardworking staff and the good value that this hotel offers, means it is an enjoyable experience.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jojofrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this review, 3 June 2014
Hi jojofrg, Thank you for taking the time to post a positive review for the hotel. I am glad we all made your stay enjoyable. Marcus Williams, General Manager
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Stoke-on-Trent, United Kingdom
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 May 2014

I stayed here with my husband for our first wedding anniversary last weekend and was very impressed. We paid for a room upgrade and were very impressed by the cleanliness, sea view and level of finish. Ok the floor was a bit creaky, but the hotel is 180 - odd years old, likewise, the main enterance door banged and vibrated through our room (109)- but it did become white noise after a while. We did run out of hot water on the sunday morning - my advice is shower early! But the most rememberable thing was the staff service - nothing was too much trouble, we arrived after a nightmare journey, and they kept the resturant open so we could have our meal, even though service had just finished. Our waiter, although struggling with the language barrier a little, was always attentive and friendly. Similarly the reception staff - always helpful and friendly. We had a wonderful first anniversary there and will certainly be returning. Thank you.

Room Tip: Pay for the upgrade if you can - it's worth it.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redw00ds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this review, 3 June 2014
Hi redw00ds, Thank you for your post and I am glad your first anniversary was a success, may you have many more. Thank you for also praising the hotels staff. We look forward to your return. Marcus Williams, General Manager
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Mansfield
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 May 2014

Stayed here on Monday To Friday on a self drive package I have nothing bad to say really the staff genuinely do try to make everyone welcome. The food I thought was very good and well presented. Its another Victorian sea side Hotel so maintenance is always going to be an issue, there was problems with the hot water but it was sorted fairly quickly, you could be forgiven for thinking you were drunk as it has very a uneven creaky floor but that's all part of it being a very old Hotel. My room 317 was quite spacious and had recently been refitted, so no problem there however the old sash window did not open and I don't think it had been opened for some time I think its important to be able to open windows so rooms can be nicely aired, it could be a major problem to someone on a turkey tinsel week when they have been eating brussels sprouts or cabbage . The Hotel doe's have free wi fi in the public areas this isn't mentioned on the hotel website so you will be able to check your email and do a bit of surfing if that's your thing . So if your looking for a sea side break in a fairly central position then you should certainly consider this place.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mansfieldlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this review, 3 June 2014
Hi Mansfieldlad, really pleased you enjoyed your stay with us. Apologies for the issue with the window I fully agree with potential problem you describe. I have checked the window and found it now working. Disaster averted. Thank you for your post and recommendation. Marcus Williams, General Manager
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Preston
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 19 May 2014

We [my wife and I] have just returned from this Shearings owned hotel, on the whole the hotel was very good good but the BIG problem we encountered was the lack of hot water in the room[321], we spent 4 days [Fri - Mon] on a self-drive break and only on the Friday evening and Monday morning did we have enough hot water for both of us to enjoy a hot shower, at best one of us had a tepid shower whilst the other had cold showers, and this on the hottest weekend of the year so far.We complained to the duty manager on the Sunday morning who had the maintenance man look at the problem while we where out for the day. On Sunday evening still no hot water. A further complaint following cold showers we were offered the use of another room for a shower, this after the duty manager came up to the room to see the problem for himself. After running both Bath and Basin hot taps for 5 minutes he did manage to get hot water through the system but could not understand why it was only our room as no-one else had complained!!! On checkout on Monday morning another couple were asking for a room change as they could not get hot water to either Bath, Shower or Basin, Beware the cold showers.

This apart the rest of the hotel cannot be faulted, the food was excellent and our waitress for the weekend Katrina was very good, efficient and friendly. The room was very clean and modern. The public areas are clean and tidy. The staff are very helpful and knowledgable about the local area. The location cannot be faulted, slap bang in the middle of the promenade, handy for shops and bars.

Room Tip: Request one with good supply of hot water. On a lighter note a sea view makes for a better outlook t...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Normski214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this review, 23 May 2014
Hi Normanski214, Your second paragraph reads much better than the first so I believe you enjoyed your holiday aside from the issue with hot water. I can only say we are an old hotel with quirky pluming, but hot water was there eventually. We are investigating this situation to ensure it is corrected. Thank you for your review. Marcus Williams, General Manager
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scunthorpe
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 May 2014

We ( man 72, wife 71, friend 69) stayed at this Shearings hotel on May 9/10/11 which is up to the usual Shearings standards, rooms clean and food good (in fact it was far better than some we have visited as it at least had some evening entertainment).
We opted for the sea view and overlooked the promenade.
We drove ourselves and paid for the car park, which I would recommend as street parking is limited, however the access to the hotel from the car park is via a steep flight of stairs, not recommended with suit cases, a porter is available if you can get him. (try not to arrive at the same time as the coach if you want him!)
Bring plenty of cash if you like a drink, pint and half of lager £5.55, gin and tonic £4.25 and a bottle of wine is £16+.
Most of the staff were helpful and very friendly, you always get the odd one who is having a bad day.
We hired mobility scooter for our stay as we are not very good walkers, but I understand the hotel can only accommodate 4 at any one time so if you have this problem book early.
Would recommend the hotel but not sure about the resort which has limited facilities in the immediate area, plenty to see if you want to wander afield.
Have a nice holiday if you visit this hotel.

Room Tip: choose a sea view
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this review, 23 May 2014
Hi Allan H, I am glad you enjoyed your stay and found the car parking beneficial. It is true we cannot compete on bar prices with social clubs but our pricing is not so different to the local pubs and bars. Thank you for recommending the Marine and your review. Marcus Williams, General Manager
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Additional Information about Bay Marine Hotel

Property: Bay Marine Hotel
Address: Vaughan Street, Llandudno LL30 1AN, Wales
Phone Number:
Region: United Kingdom > Wales > North Wales > Conwy County > Llandudno
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #37 of 60 Hotels in Llandudno
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Bay Marine Hotel 3*
Number of rooms: 114
Official Description (provided by the hotel):
Built in the imposing Victorian style of the resort’s seafront, this handsome hotel boasts stunning views over the Irish Sea. Not only does it offer comfortable furnishings, friendly service and a swimming pool perfect for active moments, but also an ideal setting in the centre of the promenade, within easy walking distance of the town’s plentiful tourist attractions. Lazy days can be spent on the beach or pier, shopping for souvenirs, visiting the Alice in Wonderland Centre or taking a tram ride up The Great Orme, whilst numerous sporting pursuits are on offer locally. There is limited parking in the guest car park located behind the building but street parking is usually available nearby. For a break away discovering the very essence of North Wales - a region renowned for its beautiful coastline, Celtic heritage and the grandeur of Snowdonia - you could not be better placed than in Llandudno, at the Marine Hotel. ... more   less 
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Also Known As:
Marine Hotel Llandudno
Bay Marine Hotel Llandudno, Wales

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