Stayed as a guest in The Imperial Hotel. First day had sandwiches on the terrace. Forced to wait AGES for our order to be taken (had to seek out waitstaff!!). Had dinner in the main restaurant that evening... Service somewhat better (we were the only dinners!). Older ? Bar Manager was actually quite rude when asked if "Grey Goose" vodka was available. He actually continued to walk away as he answered our query! Breakfast service was appalling EVERY day. There did not appear to be ANY degree of organisation of staff. Numerous tables waited for breakfast orders to be taken while staff busied themselves clearing tables even though there did not appear to be guests waiting to be seated. One day had to wait 1/2 hour for order to be taken. Eating breakfast on the terrace included being often sprayed with window cleaner as staff cleaned table tops. Coffee, tea, toast brought to table ages before hot breakfast served and therefore went cold. No offer to "top-up" coffee. Food (when finally served) is well cooked and hot on presentation but is so overshadowed by the slow & disorganised service. This restaurant is obviously suffering from poor management/organisation. Some of the staff appear eager but lack leadership. Very disappointed.
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