I organised the trip for 51 adults for a three day `all inclusive` last October from Friday 28th to Sunday 30th.
As a consequence of the experiences at this hotel i am awaiting a reply to a letter sent to National holidatys outlining the problems experienced.
Firstly, i had to write on behalf of several members on the trip who were subject to verbal abuse and drunken behaviour from a party of guests at this hotel at 2am in the morning and the consequental behaviour that continued untili 5am ealy Monday morning. So bad that a lady member was in tears at breakfast. There appeared to be no consideration given to other members of the hotel whatsoever. When the lady in question and other members confronted the front desk about the previous nights behaviour the reply was staggering quote " You will have to take it up with National holidays as it has nothing to do with us" unquote. Why National holidays ?
The general consensus was that the breakfasts left a lot to be desired as regards quantity and quality, with cold toast, cold tea, and a general lack of supervision, not to mention young inexperienced foreign staff did not speak or understand theEnglish language.
The arrogance of being TOLD where to sit and where not to sit was absolutely unbelievable.
The young barman was excellent with a pleasant disposition but the ` one glass one drink, and the queuing for drinks left a lot to be desired.
The entertainment was well,like this.
If you got the first meal sitting at 6.30pm you got the best seats for the evening entertainment.
If you got the 7pm sittting you were left in the conservatory looking through the windows and the walls. Kind of isolated and not if you know what I mean.
If you got a 6.30pm Friday you got the 7.00pm Saturday night, all good fun.
I understand two other members of the party have written to National Holiday concerning their experiences at this hotel.
This `holiday` came at a price of £5929 for three days so I suppose you only get what you pay for? .
i am sure the Hotel was just unlucky for this party, but i hope they can overcome the matters mentioned above.
Probably the majority of clients that weekend enjoyed their stay and will go again, I hope so.
However for some that will not be the case.
Many thanks for your time, Brian lee.
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